reinstallation problems

fruity900 · 08-26-2008, 10:59 AM

i have a sony vaio VGN-FE21M
it recently crashed so i had to reinstall it using the cd but then when it finished, there was nothign there,
microsoft word wasnt installed, wireless/ bluetooth connection/access was not installed
how do i get this on to my computer or is there a store where i can get it done?
thanks

Madcatz · 08-26-2008, 11:40 AM

if you had to reinstall using the cd instead of pressing F10 when booting (that accesses and boots to the recovery partition) then it sounds like you didn't put in all of the discs or theres a seperate application and driver disc that needs to be ran.

If you can't find it, then just try doing the recovery again without the cd's and just using the recovery partition.

fruity900 · 08-26-2008, 01:19 PM

thanks i will try that now

fruity900 · 08-26-2008, 01:25 PM

now it says
'NTLDR is missing
press ctrl alt dlt to restart'
and then it goes and goes back to that same screen?????

Madcatz · 08-26-2008, 01:35 PM

interesting, well, doing a recovery both ways isn't working, I would download a hard drive diagnostic test, such as drive fitness test or your hard drive manufacturers diagnostic utility and run that, sounds like your hard drive might be bad.

It sounds like its either a bad drive or the recovery partition is corrupted. If the drive passes the tests, only thing I could suggest is to contact sony and have them send you recovery discs, or use your cd's again, but you would have to go download all the missing drivers from sony's webiste (if available) and you would be SOL for any progams not installed.

fruity900 · 08-26-2008, 11:48 PM

thanks for all your help

**TriggerFinger** · 08-27-2008, 08:19 AM

Make sure you are using good/working XP installation CDs. If you are just using copies or torrent download version then I suggest you get an original/genuine version.

Also make sure your laptop has booted from the CD drive. I know is this already stating the obvious but consider it a friendly reminder.

Lastly make sure your laptop hardware is in pretty good shape. Make sure the RAM is free of errors. Run Memtest86+ just to be sure. During initial stages of installation, you may notice two devices works harder than any other. One is the RAM as you still have to format the HDD and the other is the CD drive. So make sure they are in top shape before doing the installation.

08-26-2008, 10:59 AM	#1 (permalink)
fruity900 Registered User Join Date: Aug 2008 Posts: 4 OS: xp	reinstallation problems i have a sony vaio VGN-FE21M it recently crashed so i had to reinstall it using the cd but then when it finished, there was nothign there, microsoft word wasnt installed, wireless/ bluetooth connection/access was not installed how do i get this on to my computer or is there a store where i can get it done? thanks

08-26-2008, 11:40 AM	#2 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,424 OS: XP/7/Server 2008 My System	Re: reinstallation problems if you had to reinstall using the cd instead of pressing F10 when booting (that accesses and boots to the recovery partition) then it sounds like you didn't put in all of the discs or theres a seperate application and driver disc that needs to be ran. If you can't find it, then just try doing the recovery again without the cd's and just using the recovery partition.

08-26-2008, 01:19 PM	#3 (permalink)
fruity900 Registered User Join Date: Aug 2008 Posts: 4 OS: xp	Re: reinstallation problems thanks i will try that now

08-26-2008, 01:25 PM	#4 (permalink)
fruity900 Registered User Join Date: Aug 2008 Posts: 4 OS: xp	Re: reinstallation problems now it says 'NTLDR is missing press ctrl alt dlt to restart' and then it goes and goes back to that same screen?????

08-26-2008, 01:35 PM	#5 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,424 OS: XP/7/Server 2008 My System	Re: reinstallation problems interesting, well, doing a recovery both ways isn't working, I would download a hard drive diagnostic test, such as drive fitness test or your hard drive manufacturers diagnostic utility and run that, sounds like your hard drive might be bad. It sounds like its either a bad drive or the recovery partition is corrupted. If the drive passes the tests, only thing I could suggest is to contact sony and have them send you recovery discs, or use your cd's again, but you would have to go download all the missing drivers from sony's webiste (if available) and you would be SOL for any progams not installed. Last edited by Madcatz; 08-26-2008 at 01:39 PM.

08-26-2008, 11:48 PM	#6 (permalink)
fruity900 Registered User Join Date: Aug 2008 Posts: 4 OS: xp	Re: reinstallation problems thanks for all your help

08-27-2008, 08:19 AM	#7 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: reinstallation problems Make sure you are using good/working XP installation CDs. If you are just using copies or torrent download version then I suggest you get an original/genuine version. Also make sure your laptop has booted from the CD drive. I know is this already stating the obvious but consider it a friendly reminder. Lastly make sure your laptop hardware is in pretty good shape. Make sure the RAM is free of errors. Run Memtest86+ just to be sure. During initial stages of installation, you may notice two devices works harder than any other. One is the RAM as you still have to format the HDD and the other is the CD drive. So make sure they are in top shape before doing the installation. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE