Computer crashed and can't get back up

ConfusedXP · 07-12-2008, 09:02 PM

Hey all,

First time poster, hope you all can help me out. My laptop running XP has had a few issues in the past - I can listen to music on Itunes all I want as long as my external speakers are plugged in, but when I'm just listening on my onboard speakers - it sometimes crashes. When it does, the music stops, the mouse freezes a few seconds later, then it gives me a screen saying "windows has shut down your computer in order to prevent damage..." There is the following error message at the bottom:

stop 0x00000024 (0x00190203, 0x8230B848, 0xC0000102, 0x00000000)

ANd a few attempts to restart over the last 2 hours have availed nothing.

This happened once before when my wife was using it, I came home from work about 6 hours later and it started up fine. NOt sure what's going on, any help you guys can give me?

dai · 07-13-2008, 02:55 AM

run
chkdsk /r

ConfusedXP · 07-13-2008, 01:54 PM

I can't run chkdsk because my computer never makes it past the "xp is loading" screen - it just goes straight back to the shutdown message.

dai · 07-13-2008, 11:30 PM

can you boot into safe mode or run it from the recovery console

ConfusedXP · 07-15-2008, 01:32 PM

It couldn't boot into safe mode or any recovery console. Fortunately, a techie friend was able to put a CD in that let him run chkdsk /r. That got it up and running again, but it seems a little "jerky" sometimes still, any ideas on what the cause could have been? Thanks again for the help so far.

dai · 07-15-2008, 01:34 PM

what are you running
video card
cpu
m/board
ram
power supply
brand
wattage

any error message
check your tempretures and voltages in the bios and post them

ConfusedXP · 07-15-2008, 01:53 PM

... I'm a little embaressed to ask, but how do I find all of that out?

From the control panel it is an IBM thinkpad, pentium 4, 2.00 gHz, 1.99gHz, 512 MB Ram, I think the video card is an ATI Mobility Radeon 7500. I don't know how to find the rest of the info, would you mind telling me where to look?

dai · 07-15-2008, 02:01 PM

don't bother i missed it was a laptop
check your air vents are clear of dust and your drives are running in dma mode and have not dropped back to pio mode
for this go into the device manager and double click on the ide listing and look in properties

ConfusedXP · 07-15-2008, 02:18 PM

Looks like DMA mode is what is going on. I'm guessing pio mode is bad? In any case, it says Ultra DMA Mode 5 on one and 2 on the other.

dai · 07-15-2008, 02:35 PM

they are ok pio is the old speed when a drive drops back to pio it causes the syptoms you have that's why i said to check it
it seems more like a tempreture problem
set a restore point to be able to go back to
then see if this will give you your tempretures
http://www.diefer.de/i8kfan/index.html

ConfusedXP · 07-15-2008, 02:50 PM

It does feel like a lot of heat is coming out of the vents, like more than most other computers I've used. How do I set a restore point? (I'm inept, I know).

dai · 07-15-2008, 11:23 PM

start button/programs/accessories/system tools/system restore
create a restore point

07-12-2008, 09:02 PM	#1 (permalink)
ConfusedXP Registered User Join Date: Jul 2008 Posts: 6 OS: XP	Computer crashed and can't get back up Hey all, First time poster, hope you all can help me out. My laptop running XP has had a few issues in the past - I can listen to music on Itunes all I want as long as my external speakers are plugged in, but when I'm just listening on my onboard speakers - it sometimes crashes. When it does, the music stops, the mouse freezes a few seconds later, then it gives me a screen saying "windows has shut down your computer in order to prevent damage..." There is the following error message at the bottom: stop 0x00000024 (0x00190203, 0x8230B848, 0xC0000102, 0x00000000) ANd a few attempts to restart over the last 2 hours have availed nothing. This happened once before when my wife was using it, I came home from work about 6 hours later and it started up fine. NOt sure what's going on, any help you guys can give me?

07-13-2008, 02:55 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,763 OS: win 7 32x 64x rtm	Re: Computer crashed and can't get back up run chkdsk /r __________________

07-13-2008, 01:54 PM	#3 (permalink)
ConfusedXP Registered User Join Date: Jul 2008 Posts: 6 OS: XP	Re: Computer crashed and can't get back up I can't run chkdsk because my computer never makes it past the "xp is loading" screen - it just goes straight back to the shutdown message.

07-13-2008, 11:30 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,763 OS: win 7 32x 64x rtm	Re: Computer crashed and can't get back up can you boot into safe mode or run it from the recovery console __________________

07-15-2008, 01:32 PM	#5 (permalink)
ConfusedXP Registered User Join Date: Jul 2008 Posts: 6 OS: XP	Re: Computer crashed and can't get back up It couldn't boot into safe mode or any recovery console. Fortunately, a techie friend was able to put a CD in that let him run chkdsk /r. That got it up and running again, but it seems a little "jerky" sometimes still, any ideas on what the cause could have been? Thanks again for the help so far.

07-15-2008, 01:34 PM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,763 OS: win 7 32x 64x rtm	Re: Computer crashed and can't get back up what are you running video card cpu m/board ram power supply brand wattage any error message check your tempretures and voltages in the bios and post them __________________

07-15-2008, 01:53 PM	#7 (permalink)
ConfusedXP Registered User Join Date: Jul 2008 Posts: 6 OS: XP	Re: Computer crashed and can't get back up ... I'm a little embaressed to ask, but how do I find all of that out? From the control panel it is an IBM thinkpad, pentium 4, 2.00 gHz, 1.99gHz, 512 MB Ram, I think the video card is an ATI Mobility Radeon 7500. I don't know how to find the rest of the info, would you mind telling me where to look?

07-15-2008, 02:01 PM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,763 OS: win 7 32x 64x rtm	Re: Computer crashed and can't get back up don't bother i missed it was a laptop check your air vents are clear of dust and your drives are running in dma mode and have not dropped back to pio mode for this go into the device manager and double click on the ide listing and look in properties __________________

07-15-2008, 02:18 PM	#9 (permalink)
ConfusedXP Registered User Join Date: Jul 2008 Posts: 6 OS: XP	Re: Computer crashed and can't get back up Looks like DMA mode is what is going on. I'm guessing pio mode is bad? In any case, it says Ultra DMA Mode 5 on one and 2 on the other.

07-15-2008, 02:35 PM	#10 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,763 OS: win 7 32x 64x rtm	Re: Computer crashed and can't get back up they are ok pio is the old speed when a drive drops back to pio it causes the syptoms you have that's why i said to check it it seems more like a tempreture problem set a restore point to be able to go back to then see if this will give you your tempretures http://www.diefer.de/i8kfan/index.html __________________

07-15-2008, 02:50 PM	#11 (permalink)
ConfusedXP Registered User Join Date: Jul 2008 Posts: 6 OS: XP	Re: Computer crashed and can't get back up It does feel like a lot of heat is coming out of the vents, like more than most other computers I've used. How do I set a restore point? (I'm inept, I know).

07-15-2008, 11:23 PM	#12 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,763 OS: win 7 32x 64x rtm	Re: Computer crashed and can't get back up start button/programs/accessories/system tools/system restore create a restore point __________________