Gateway system recovery

tatum · 06-27-2008, 08:59 AM

Got a virus on my laptop and when I try to do a system recovery, with the disc that it came with, it says it cannot recover c:\1386\SRV.SY_. Will not recover and I have to abort. Any help would be greatly appreciated.

TyDeacon · 06-27-2008, 09:42 AM

Try doing a recovery off the hard drive if you can. When your computer starts up at the Gateway screen I believe, it will give options such as system recovery. I think it might be F11. If you can't do it that way then contact Gateway and see about getting another set of discs.

**TriggerFinger** · 06-27-2008, 12:07 PM

try this:

Laptop Recovery Instructions

tatum · 06-27-2008, 01:16 PM

Quote:

Originally Posted by TyDeacon

Try doing a recovery off the hard drive if you can. When your computer starts up at the Gateway screen I believe, it will give options such as system recovery. I think it might be F11. If you can't do it that way then contact Gateway and see about getting another set of discs.

Tried that. When restore process gets to 35% is when it tells me "c:\1386\SRV.SY_ "cannot be restored.

tatum · 06-27-2008, 01:17 PM

Quote:

Originally Posted by TriggerFinger

try this:

Laptop Recovery Instructions

Tried that. When restore process gets to 35% is when it tells me "c:\1386\SRV.SY_ "cannot be restored.

TyDeacon · 06-27-2008, 04:03 PM

You may have to call Gateway for discs

**TriggerFinger** · 06-28-2008, 10:32 AM

Quote:

Originally Posted by tatum

Tried that. When restore process gets to 35% is when it tells me "c:\1386\SRV.SY_ "cannot be restored.

how many times have you tried the method? assuming you tried 3 times, does it always stop with the same error? if not, i suggest you check your RAM (use Memtest86+). you may have to test your harddrive. run diags on the harddrive depending on the brand (see HDD Diagnostic Tools link on my sig).

06-27-2008, 08:59 AM	#1 (permalink)
tatum Registered User Join Date: Jun 2008 Posts: 4 OS: winxp home	Gateway system recovery Got a virus on my laptop and when I try to do a system recovery, with the disc that it came with, it says it cannot recover c:\1386\SRV.SY_. Will not recover and I have to abort. Any help would be greatly appreciated.

06-27-2008, 09:42 AM	#2 (permalink)
TyDeacon Registered User Join Date: Aug 2007 Posts: 287 OS: XP	Re: Gateway system recovery Try doing a recovery off the hard drive if you can. When your computer starts up at the Gateway screen I believe, it will give options such as system recovery. I think it might be F11. If you can't do it that way then contact Gateway and see about getting another set of discs. __________________ Tyler Deacon A+ Certified Network+ Certified

06-27-2008, 12:07 PM	#3 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Gateway system recovery try this: Laptop Recovery Instructions __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

06-27-2008, 04:03 PM	#6 (permalink)
TyDeacon Registered User Join Date: Aug 2007 Posts: 287 OS: XP	Re: Gateway system recovery You may have to call Gateway for discs __________________ Tyler Deacon A+ Certified Network+ Certified