Unable to boot computer

crusincuz · 06-18-2008, 01:40 AM

Hello, I need some help. I am unable to complete boot up on my laptop running windows xp. Upon starting windows, I get a blue screen with the following message:

A problem has been detected and windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file: ntfs.sys

PAGE_FAULT_IN_NONPAGED_AREA

.

.
.

**tecknomage** · 06-18-2008, 11:22 AM

Do you have a WinXP Setup CD that was supplied with your laptop? I do not mean a recovery CD.

If not, borrow one.

Does you laptop have a "boot menu" option during POST? This would allow you to boot to CD. If NOT, get into your laptop's BIOS Setup and set the boot order to CD-ROM, HD (I suggest you leave it that way).

Now:

Boot to the WinXP Setup CD
At the first window that has a Repair option in the bottom Status Bar, use that to open the Recovery Console
At the Recovery Console Command Prompt, enter CHKDSK C: /R
Let CHKDSK run then reboot

Hope that works for ya.

**TriggerFinger** · 06-18-2008, 06:26 PM

check your RAM too just to be sure. run Memtest86+

crusincuz · 06-19-2008, 02:39 PM

Hi, thanks for answering. I already performed the chkdsk and got the same thing. I also replaced the memory with a new memory card.

I did a full re-install of windows xp and still have the same error message.

**TriggerFinger** · 06-19-2008, 05:08 PM

that is weird, boot via CD rom (use linux live CD) without the hard drive.

crusincuz · 06-25-2008, 10:32 AM

The memory turned out to be bad, but just changing the memory and re-installing windows didn't get rid of the error message. It works fine after I bought a another hard drive and installed windows. Please let me know if there is anything I can do to boot up the original hard drive.

06-18-2008, 01:40 AM	#1 (permalink)
crusincuz Registered User Join Date: May 2006 Posts: 64 OS: XP	Unable to boot computer Hello, I need some help. I am unable to complete boot up on my laptop running windows xp. Upon starting windows, I get a blue screen with the following message: A problem has been detected and windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: ntfs.sys PAGE_FAULT_IN_NONPAGED_AREA . . .

06-18-2008, 11:22 AM	#2 (permalink)
tecknomage TSF Enthusiast Join Date: Jan 2008 Location: San Diego, CA Posts: 928 OS: WinXP Pro SP3	Re: Unable to boot computer Do you have a WinXP Setup CD that was supplied with your laptop? I do not mean a recovery CD. If not, borrow one. Does you laptop have a "boot menu" option during POST? This would allow you to boot to CD. If NOT, get into your laptop's BIOS Setup and set the boot order to CD-ROM, HD (I suggest you leave it that way). Now: Boot to the WinXP Setup CD At the first window that has a Repair option in the bottom Status Bar, use that to open the Recovery Console At the Recovery Console Command Prompt, enter CHKDSK C: /R Let CHKDSK run then reboot Hope that works for ya. __________________ Tecknomage Computer System Specialist IT Technician

06-18-2008, 06:26 PM	#3 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,791 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Unable to boot computer check your RAM too just to be sure. run Memtest86+ __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

06-19-2008, 02:39 PM	#4 (permalink)
crusincuz Registered User Join Date: May 2006 Posts: 64 OS: XP	Re: Unable to boot computer Hi, thanks for answering. I already performed the chkdsk and got the same thing. I also replaced the memory with a new memory card. I did a full re-install of windows xp and still have the same error message.

06-19-2008, 05:08 PM	#5 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,791 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Unable to boot computer that is weird, boot via CD rom (use linux live CD) without the hard drive. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

06-25-2008, 10:32 AM	#6 (permalink)
crusincuz Registered User Join Date: May 2006 Posts: 64 OS: XP	Re: Unable to boot computer The memory turned out to be bad, but just changing the memory and re-installing windows didn't get rid of the error message. It works fine after I bought a another hard drive and installed windows. Please let me know if there is anything I can do to boot up the original hard drive.