EI Systems 3085

ekz4894 · 05-17-2008, 09:47 AM

This computer is doing my head in! Can anyone please help? I'm looking to totally re-format the hard drive but it didn't come with the disks and a very helpful 10 year old has deleted the instruction manual (along with god knows what) trying to make room for his games. Please Please Please someone help me before I loose my marbles completly.

**TriggerFinger** · 05-17-2008, 11:00 AM

hi,

can you still go into Windows? if so, do the following steps to create a backup / recovery media CD.

Click Start > All Programs > System Recovery > Recovery Media Creator
In the Welcome screen click Continue.
In the next screen click Continue.
Follow instructions on the screen.
Click Start Creation to create your System Recovery CD Set.
The recovery creation software will advise you how many blank CDs/DVDs you will need to create your System Recovery set. A DVD has a much higher capacity than a CD and will require less discs.
You will then be asked to insert a blank disc into your computer. Label this CD 'Recovery CD 1' and then insert it into your DVD/CD drive.
Do this until disc creation process has completed (may use several CD or DVD).

ekz4894 · 05-17-2008, 11:40 AM

I'm trying but i've got an error message saying that is was unable to find a supported CD/DVD-writer device

its got a TSSTcorp CD/DVDW TS-L532U

**TriggerFinger** · 05-17-2008, 11:47 AM

does it come with drivers? may be you should install needed drivers for the CD/DVD drive as it looks like it does not see the drive as a writer.

another reason is that the drive could be shot. have you tried an external drive? or have you tried copying or writing anything on that drive before?

ekz4894 · 05-17-2008, 12:02 PM

It has been reading music cd's, now I realise that it isn't even doing that. The 'D' drive does not show up in 'My Computer'. All that came with it was the windows cd so I have no drivers. As it's not reading disks I can't install the new modem so am communicating through a desktop. I have also just realised that it does not have safe mode, both of the options when you hit F8 on startup just take you to windows. I'm going to kill this 10 year old.

**TriggerFinger** · 05-17-2008, 12:10 PM

try deleting upper and lower filters...
http://support.microsoft.com/kb/314060/en-us

or you can use CDGONE utility (please Google for the download site) which will do the same thing as above.

ekz4894 · 05-17-2008, 12:34 PM

we're getting somewhere 'My Computer' claims that it has a 'D' drive but it's still not reading cd's and i only tried a music one, the light is now on and i can hear it trying, but nothing is happening. sorry this doesn't look like it's going to be a simple one

**TriggerFinger** · 05-17-2008, 12:52 PM

i see two problems here... first is you want to reformat the system partition and the second one is an allegedly faulty dvd drive. for the drive, you can test this on another computer via a USB connected enclosure.

for the reformatting of the system partition, you can still do this without the drive. the process will delete your existing system including all your data and will reinstall the operating system and pre-loaded software. this will bring back default or factory settings. if you want to do this, try the steps here:

Laptop Recovery Instructions

ekz4894 · 05-17-2008, 01:43 PM

Great many thanks I now have a new computer again, thanks again, God only knows what has happened to the CD-Dvd drive earlier the device manager had a caution sign nex to it but that has gone now and the drive still won't read. Goning looking for a new drive tomorrow.

Many thanks once again for all your help

**TriggerFinger** · 05-17-2008, 01:52 PM

ok then... glad to know you got your laptop working.

as for the dvd drive... have it tested first or try a similar drive in your laptop.

keep us posted if you still need help or you can mark this thread 'SOLVED'

ekz4894 · 05-26-2008, 11:23 AM

Hi I'm Back!!

Never got the new drive. And i don't know if i'm on a hiding to nothing, but, after re-formatting the computer it now plays dvd's but not Cd's. I have no idea how to check the drive, Do you think it is shot completly?

05-17-2008, 09:47 AM	#1 (permalink)
ekz4894 Registered User Join Date: Feb 2008 Posts: 8 OS: xp	EI Systems 3085 This computer is doing my head in! Can anyone please help? I'm looking to totally re-format the hard drive but it didn't come with the disks and a very helpful 10 year old has deleted the instruction manual (along with god knows what) trying to make room for his games. Please Please Please someone help me before I loose my marbles completly.

05-17-2008, 11:00 AM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,144 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: EI Systems 3085 hi, can you still go into Windows? if so, do the following steps to create a backup / recovery media CD. Click Start > All Programs > System Recovery > Recovery Media Creator In the Welcome screen click Continue. In the next screen click Continue. Follow instructions on the screen. Click Start Creation to create your System Recovery CD Set. The recovery creation software will advise you how many blank CDs/DVDs you will need to create your System Recovery set. A DVD has a much higher capacity than a CD and will require less discs. You will then be asked to insert a blank disc into your computer. Label this CD 'Recovery CD 1' and then insert it into your DVD/CD drive. Do this until disc creation process has completed (may use several CD or DVD). __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

05-17-2008, 11:40 AM	#3 (permalink)
ekz4894 Registered User Join Date: Feb 2008 Posts: 8 OS: xp	Re: EI Systems 3085 I'm trying but i've got an error message saying that is was unable to find a supported CD/DVD-writer device its got a TSSTcorp CD/DVDW TS-L532U

05-17-2008, 11:47 AM	#4 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,144 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: EI Systems 3085 does it come with drivers? may be you should install needed drivers for the CD/DVD drive as it looks like it does not see the drive as a writer. another reason is that the drive could be shot. have you tried an external drive? or have you tried copying or writing anything on that drive before? __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

05-17-2008, 12:02 PM	#5 (permalink)
ekz4894 Registered User Join Date: Feb 2008 Posts: 8 OS: xp	Re: EI Systems 3085 It has been reading music cd's, now I realise that it isn't even doing that. The 'D' drive does not show up in 'My Computer'. All that came with it was the windows cd so I have no drivers. As it's not reading disks I can't install the new modem so am communicating through a desktop. I have also just realised that it does not have safe mode, both of the options when you hit F8 on startup just take you to windows. I'm going to kill this 10 year old.

05-17-2008, 12:10 PM	#6 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,144 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: EI Systems 3085 try deleting upper and lower filters... http://support.microsoft.com/kb/314060/en-us or you can use CDGONE utility (please Google for the download site) which will do the same thing as above. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

05-17-2008, 12:34 PM	#7 (permalink)
ekz4894 Registered User Join Date: Feb 2008 Posts: 8 OS: xp	Re: EI Systems 3085 we're getting somewhere 'My Computer' claims that it has a 'D' drive but it's still not reading cd's and i only tried a music one, the light is now on and i can hear it trying, but nothing is happening. sorry this doesn't look like it's going to be a simple one

05-17-2008, 12:52 PM	#8 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,144 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: EI Systems 3085 i see two problems here... first is you want to reformat the system partition and the second one is an allegedly faulty dvd drive. for the drive, you can test this on another computer via a USB connected enclosure. for the reformatting of the system partition, you can still do this without the drive. the process will delete your existing system including all your data and will reinstall the operating system and pre-loaded software. this will bring back default or factory settings. if you want to do this, try the steps here: Laptop Recovery Instructions __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

05-17-2008, 01:43 PM	#9 (permalink)
ekz4894 Registered User Join Date: Feb 2008 Posts: 8 OS: xp	Re: EI Systems 3085 Great many thanks I now have a new computer again, thanks again, God only knows what has happened to the CD-Dvd drive earlier the device manager had a caution sign nex to it but that has gone now and the drive still won't read. Goning looking for a new drive tomorrow. Many thanks once again for all your help

05-17-2008, 01:52 PM	#10 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,144 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: EI Systems 3085 ok then... glad to know you got your laptop working. as for the dvd drive... have it tested first or try a similar drive in your laptop. keep us posted if you still need help or you can mark this thread 'SOLVED' __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

05-26-2008, 11:23 AM	#11 (permalink)
ekz4894 Registered User Join Date: Feb 2008 Posts: 8 OS: xp	Re: EI Systems 3085 Hi I'm Back!! Never got the new drive. And i don't know if i'm on a hiding to nothing, but, after re-formatting the computer it now plays dvd's but not Cd's. I have no idea how to check the drive, Do you think it is shot completly?