chucknick

i need help with my computer i having problems with my modem i cant go on the internet with dail up i get a dailup connection but once it goes to verifying user name and password it cuts off im useing a everex laptop stepnote VA200T and it has windows vista home basic on it

Terrister

Did it always do this or change one day?
Please post the name of your ISP.

chucknick

no it was working right and i guess after i installed new ram it started messing up i dont really know what happend i tried getting a hold of our internet provider and they dont know whats going on im thinking its my hardware on my computer

Terrister

Tell us about the RAM upgrade.

chucknick

i got 2 gigs 1 gig ram each from crucial.com and they said it would work with my laptop and when i installed it and truned on my computer it said somthing like could not get the bus memory or somthing like that im not sure

Terrister

Try swapping back to the original RAM and see if the modem works as it should. Then we will work on the RAM problem.

chucknick

i tried it and it didnt work did the same thing i dont know whats going on i really need help my last option is to take it to a computer shop and get it fixed there

chucknick

can anyone help me PLEASE!

TriggerFinger

have you checked Device Manager?

chucknick

yeah i have and it says its working properly but somthing is really wrong and i dont know what i done everything and anything i have looked at it from all angles and i cant find a damn thing i dont know what to do any more

TriggerFinger

you said you can dial a connection but cuts out after userid/password. given that, i feel it is not the modem. try dialing other ISP connections, there could be some problems with your ISP. but again we are just guessing here. to really know if it is your modem, replace it with a new one or at least with a known working one. if dialing to your ISP gives you the same symptom, try another connection.

try these first; on the other hand if you feel there is something wrong other than the modem, best if you can bring it in for repair.

chucknick

when you say try another isp do you mean another persons user name and password

TriggerFinger

yup that's one way to do it perhaps userid/password of kind friend who would let you use it for testing purposes. or you can try another dial up internet service provider.

the thing is, your modem dials out in fact as per your previous post you reach the userid/password verification part. for me (and i may be wrong) the modem works as designed.

if you want to narrow down the causes, start with the above or at least try replacing the modem of new one or a known working one.