vista laptop hangs on shutdown

slickness88 · 05-12-2008, 08:59 PM

I bought an Alienware M9700 laptop with windows vista home premium on it a few months back and up until about 4 days ago everything was fine, now when i try to log off it just doesn't seem to complete it just sits on the log off screen with the little ring spinning, i've tried to just leave it, last time was 1hr 30min, and nothing changed, was still doing the same thing, i tried repairing windows and that didn't help at all, the only way i can get it to shut down is i have set my power button to hibernate and i have to press this, wait for it to turn off then press it again, which i then get the resuming windows screen which then goes to the log off screen again, only its there about 3 seconds then proceeds to the shut down screen and the laptop turns off...

My laptop has:
AMD Turion 64 2.4Ghz processor
2Gb of ram,
Dual 512Mb graphics cards
150Gb HDD
if that helps at all,
thanks :D

**TriggerFinger** · 05-13-2008, 01:32 PM

hi,

test your hard drive and your RAM. for the RAM use Memtest86+.

post back what you find out.

05-12-2008, 08:59 PM	#1 (permalink)
slickness88 Registered User Join Date: May 2008 Posts: 1 OS: Windows Vist Home Premium	vista laptop hangs on shutdown I bought an Alienware M9700 laptop with windows vista home premium on it a few months back and up until about 4 days ago everything was fine, now when i try to log off it just doesn't seem to complete it just sits on the log off screen with the little ring spinning, i've tried to just leave it, last time was 1hr 30min, and nothing changed, was still doing the same thing, i tried repairing windows and that didn't help at all, the only way i can get it to shut down is i have set my power button to hibernate and i have to press this, wait for it to turn off then press it again, which i then get the resuming windows screen which then goes to the log off screen again, only its there about 3 seconds then proceeds to the shut down screen and the laptop turns off... My laptop has: AMD Turion 64 2.4Ghz processor 2Gb of ram, Dual 512Mb graphics cards 150Gb HDD if that helps at all, thanks :D

05-13-2008, 01:32 PM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: vista laptop hangs on shutdown hi, test your hard drive and your RAM. for the RAM use Memtest86+. post back what you find out. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE