[SOLVED] Intermittent BSoD

Cortezj29 · 05-12-2008, 05:28 PM

I am having an issue with my Dell Inspiron B130 laptop with XP SP2. I get the BSoD that can occur randomly and most often when playing a video such as from YouTube. The BSoD error can vary but most commonly involve an IRQL NOT LESS OR EQUAL and memory dump message. How do I diagnose the problem and correct the issue? Thanks, Shawn

**TriggerFinger** · 05-12-2008, 07:48 PM

hi,

run CHKDSK /R on your HDD and run Memtest86+ on your RAM.

post back what happens.

Cortezj29 · 05-12-2008, 08:08 PM

I ran chkdsk /r yesterday without any notable results. I cannot get memtest to boot even after choosing cdrom as the primary boot drive.

**TriggerFinger** · 05-12-2008, 08:15 PM

about the Memtest86+ it could have been that you copied it directly to CD. What CD burning tool did you use? Try ImgBurn (d/load link on my sig below). after installing ImgBurn, just double click on the Memtest.ISO file and ImgBurn will open and you can burn the image of Memtest from there.

Cortezj29 · 05-12-2008, 09:18 PM

Memtest was showing 0% pass / 2 errors and nothing but red. What other results do you need?

**TriggerFinger** · 05-12-2008, 09:32 PM

Let Memtest run for 2 passes for each stick of RAM. if you have two RAM sticks installed, run with only one stick during the tests (remove the other one).

see if you have errors in each of the RAM stick. if there are errors in any of the RAM sticks, it is a sign to replace them with a new one or with a known working spare.

Cortezj29 · 05-12-2008, 10:45 PM

One RAM stick was clean. The other would lock up during testing.

**TriggerFinger** · 05-12-2008, 10:51 PM

remove the 'bad' one and use only the 'good' one. boot and run XP normally and see if you get BSOD as often as you did before. best if you can also replace the 'bad' one with a known working one.

Cortezj29 · 05-13-2008, 12:47 PM

Thanks TriggerFinger!!

No BSoD with "bad" stick removed. I even ran several videos at once trying to trip the memory dump. I ordered a new 1gb stick as a replacement. (System takes two 1gb sticks max which I had).

**TriggerFinger** · 05-13-2008, 01:23 PM

oh that's a good sign... just post back if you still need help or you can mark this thread as SOLVED in Thread Tools.

Cortezj29 · 05-13-2008, 03:08 PM

I'll wait a day or two to confirm smooth operation before I mark as solved.

05-12-2008, 05:28 PM	#1 (permalink)
Cortezj29 Registered User Join Date: Jan 2005 Location: Cleveland, OH Posts: 53 OS: XP SP2	[SOLVED] Intermittent BSoD I am having an issue with my Dell Inspiron B130 laptop with XP SP2. I get the BSoD that can occur randomly and most often when playing a video such as from YouTube. The BSoD error can vary but most commonly involve an IRQL NOT LESS OR EQUAL and memory dump message. How do I diagnose the problem and correct the issue? Thanks, Shawn

05-12-2008, 07:48 PM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,853 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Intermittent BSoD hi, run CHKDSK /R on your HDD and run Memtest86+ on your RAM. post back what happens. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

05-12-2008, 08:08 PM	#3 (permalink)
Cortezj29 Registered User Join Date: Jan 2005 Location: Cleveland, OH Posts: 53 OS: XP SP2	Re: Intermittent BSoD I ran chkdsk /r yesterday without any notable results. I cannot get memtest to boot even after choosing cdrom as the primary boot drive.

05-12-2008, 08:15 PM	#4 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,853 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Intermittent BSoD about the Memtest86+ it could have been that you copied it directly to CD. What CD burning tool did you use? Try ImgBurn (d/load link on my sig below). after installing ImgBurn, just double click on the Memtest.ISO file and ImgBurn will open and you can burn the image of Memtest from there. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

05-12-2008, 09:18 PM	#5 (permalink)
Cortezj29 Registered User Join Date: Jan 2005 Location: Cleveland, OH Posts: 53 OS: XP SP2	Re: Intermittent BSoD Memtest was showing 0% pass / 2 errors and nothing but red. What other results do you need?

05-12-2008, 09:32 PM	#6 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,853 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Intermittent BSoD Let Memtest run for 2 passes for each stick of RAM. if you have two RAM sticks installed, run with only one stick during the tests (remove the other one). see if you have errors in each of the RAM stick. if there are errors in any of the RAM sticks, it is a sign to replace them with a new one or with a known working spare. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

05-12-2008, 10:45 PM	#7 (permalink)
Cortezj29 Registered User Join Date: Jan 2005 Location: Cleveland, OH Posts: 53 OS: XP SP2	Re: Intermittent BSoD One RAM stick was clean. The other would lock up during testing.

05-12-2008, 10:51 PM	#8 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,853 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Intermittent BSoD remove the 'bad' one and use only the 'good' one. boot and run XP normally and see if you get BSOD as often as you did before. best if you can also replace the 'bad' one with a known working one. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

05-13-2008, 12:47 PM	#9 (permalink)
Cortezj29 Registered User Join Date: Jan 2005 Location: Cleveland, OH Posts: 53 OS: XP SP2	Re: Intermittent BSoD Thanks TriggerFinger!! No BSoD with "bad" stick removed. I even ran several videos at once trying to trip the memory dump. I ordered a new 1gb stick as a replacement. (System takes two 1gb sticks max which I had).

05-13-2008, 01:23 PM	#10 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,853 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Intermittent BSoD oh that's a good sign... just post back if you still need help or you can mark this thread as SOLVED in Thread Tools. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

05-13-2008, 03:08 PM	#11 (permalink)
Cortezj29 Registered User Join Date: Jan 2005 Location: Cleveland, OH Posts: 53 OS: XP SP2	Re: Intermittent BSoD I'll wait a day or two to confirm smooth operation before I mark as solved. __________________ Notebook: Dell Inspiron B130 \| Intel Celeron M 370 (1.5GHz) Processor \| 2GB DDR2 Memory (2- 1GB DDR2 modules) \| 60 GB 5400rpm HD \| 15.4" WXGA (1280x800) Wide Screen LCD \| DVD+/-RW Drive \| Intel GMA 950 Integrated Graphics \| Windows XP Home