[SOLVED] Acer Aspire 5670 input devices not working upon Windows install

Nateman742 · 04-13-2008, 12:04 PM

I've got an Acer Aspire 5670 that recently suffered a dead hard drive. After installing XP SP3 and the necessary drivers from the Acer site, most everything worked great.

This morning when I boot the system up I find that the keyboard and touchpad work inside of BIOS but stop functioning when Windows starts. Peripherals receive power but don't seem to input data. I've had to remove the battery to get the computer to shut down because the power button, while lit, does not work. I've read that there might be a program running that is preventing input, but I haven't found what that is or how to fix the problem.

The keyboard and touchpad work inside of safe mode, so throw me your suggestions. I'm anxious to get my baby back up and running.

**TriggerFinger** · 04-13-2008, 12:57 PM

hi Nateman742,

looks like your computer froze in Windows. you said the keyboard and mouse work in safe mode; did you install drivers for input devices? how about uninstalling them first or rollback to previous driver and boot do a normal boot. also make sure you installed the chipset drivers.

Nateman742 · 04-13-2008, 01:56 PM

Thanks for the reply, TriggerFinger. It seems I hadn't installed my chipset drivers. Doh! Input devices work fine now outside of safe mode.

I have some questions about some rather necessary drivers that give errors or need to be manually installed, can I post them here or should I ask in the Drivers section?

**TriggerFinger** · 04-13-2008, 02:17 PM

Quote:

Originally Posted by Nateman742

Thanks for the reply, TriggerFinger. It seems I hadn't installed my chipset drivers. Doh! Input devices work fine now outside of safe mode.

I have some questions about some rather necessary drivers that give errors or need to be manually installed, can I post them here or should I ask in the Drivers section?

if it is related to this thread, just post them here...

btw, so the problem was resolved? OK now in normal mode?

Nateman742 · 04-13-2008, 02:23 PM

They're way off topic, so I'll just post them over in Drivers.

Input devices work fine now. Thanks for the help.

**TriggerFinger** · 04-13-2008, 02:26 PM

OK then... some members will surely pick it up there in the Drivers section.

It is good that you had the problem sorted out... have a great day!

**ThorXP** · 04-13-2008, 02:33 PM

Welcome to TSF....

When you installed the special drivers from Acer for the chipset, buss, network, video, audio etc did you install these before or after the service pack 3?

Service pack 3 is still in RC2 and actually considered BETA still, I would remove it and then re-install all of the special drivers in the order I just typed earlier. And see how htat works....

Nateman742 · 04-13-2008, 05:58 PM

Quote:

Originally Posted by ThorXP

Welcome to TSF....

When you installed the special drivers from Acer for the chipset, buss, network, video, audio etc did you install these before or after the service pack 3?

I installed the drivers after SP3.

Quote:

Originally Posted by ThorXP

Service pack 3 is still in RC2 and actually considered BETA still, I would remove it and then re-install all of the special drivers in the order I just typed earlier. And see how htat works....

How do I remove it?

**TriggerFinger** · 04-13-2008, 06:20 PM

Quote:

Originally Posted by Nateman742

I installed the drivers after SP3.

How do I remove it?

try this method from Microsoft KB

http://support.microsoft.com/kb/936929

carlgc · 08-25-2008, 03:13 PM

hi, i have the same problem, except ive already tried reinstalling xp and this keeps happening. ive used both acer recovery disc created when i bought my lap and an windows xp installation disc. i can go into f2 and f12 and start up, and can manage my partitions, delete, allocate new memory, mouse and keyboard work fine up until windows xp final set up wizard launches then again, the both stop working. usb mouse and keyboard work.

what can this be???

i have and acer aspire 5670WLMi running windows xp

04-13-2008, 12:04 PM	#1 (permalink)
Nateman742 Registered User Join Date: Apr 2008 Posts: 6 OS: Windows XP SP3	[SOLVED] Acer Aspire 5670 input devices not working upon Windows install I've got an Acer Aspire 5670 that recently suffered a dead hard drive. After installing XP SP3 and the necessary drivers from the Acer site, most everything worked great. This morning when I boot the system up I find that the keyboard and touchpad work inside of BIOS but stop functioning when Windows starts. Peripherals receive power but don't seem to input data. I've had to remove the battery to get the computer to shut down because the power button, while lit, does not work. I've read that there might be a program running that is preventing input, but I haven't found what that is or how to fix the problem. The keyboard and touchpad work inside of safe mode, so throw me your suggestions. I'm anxious to get my baby back up and running.

04-13-2008, 12:57 PM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,853 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Acer Aspire 5670 input devices not working upon Windows install hi Nateman742, looks like your computer froze in Windows. you said the keyboard and mouse work in safe mode; did you install drivers for input devices? how about uninstalling them first or rollback to previous driver and boot do a normal boot. also make sure you installed the chipset drivers. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

04-13-2008, 01:56 PM	#3 (permalink)
Nateman742 Registered User Join Date: Apr 2008 Posts: 6 OS: Windows XP SP3	Re: Acer Aspire 5670 input devices not working upon Windows install Thanks for the reply, TriggerFinger. It seems I hadn't installed my chipset drivers. Doh! Input devices work fine now outside of safe mode. I have some questions about some rather necessary drivers that give errors or need to be manually installed, can I post them here or should I ask in the Drivers section?

04-13-2008, 02:23 PM	#5 (permalink)
Nateman742 Registered User Join Date: Apr 2008 Posts: 6 OS: Windows XP SP3	Re: Acer Aspire 5670 input devices not working upon Windows install They're way off topic, so I'll just post them over in Drivers. Input devices work fine now. Thanks for the help.

04-13-2008, 02:26 PM	#6 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,853 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Acer Aspire 5670 input devices not working upon Windows install OK then... some members will surely pick it up there in the Drivers section. It is good that you had the problem sorted out... have a great day! __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE Last edited by TriggerFinger; 04-13-2008 at 02:32 PM.

04-13-2008, 02:33 PM	#7 (permalink)
ThorXP TSF Enthusiast Join Date: Mar 2008 Posts: 2,568 OS: Windows XP Pro SP3, Kubuntu & Ubuntu 8.10	Re: Acer Aspire 5670 input devices not working upon Windows install Welcome to TSF.... When you installed the special drivers from Acer for the chipset, buss, network, video, audio etc did you install these before or after the service pack 3? Service pack 3 is still in RC2 and actually considered BETA still, I would remove it and then re-install all of the special drivers in the order I just typed earlier. And see how htat works.... __________________ I was always taught to respect my elders, but it keeps getting harder to find one. *Heaven goes by favorites, If it didn't then your dog would get in first. Amen.*

08-25-2008, 03:13 PM	#10 (permalink)
carlgc Registered User Join Date: Aug 2008 Posts: 1 OS: xp	Re: [SOLVED] Acer Aspire 5670 input devices not working upon Windows install hi, i have the same problem, except ive already tried reinstalling xp and this keeps happening. ive used both acer recovery disc created when i bought my lap and an windows xp installation disc. i can go into f2 and f12 and start up, and can manage my partitions, delete, allocate new memory, mouse and keyboard work fine up until windows xp final set up wizard launches then again, the both stop working. usb mouse and keyboard work. what can this be??? i have and acer aspire 5670WLMi running windows xp