2 day new HP Pavilion dv2710 overheating

petoonya · 02-24-2008, 04:14 PM

Turn it on and start surfing and in five minutes the upper left hand corner and AC adaptor are BURNING hot.
I called HP support and they had me do a few things that did not help.
Unfortunately I purchased it online at Circuit City. Not only is the closest CC 200 miles away, but if I want to return, it must be as an exchange or suffer a 15% restocking fee.

HP only refers me back to Circuit City.

I've had it only two days and other than overheating it's pretty nice. I've looked online and it seems as tho this hot stuff occurs a lot with HP's in general.

Should I:
A)Drive the 200 miles and exchange it for a new model, knowing it could suffer the same problem? (I'm an old lady and hate to drive that far!)

B)Suffer the 15% loss (about $110) and chalk it up to experience.

C) Spend $30 and have my local computer whiz look at it and see if it could be an easy fix. (Darn-I just got it 2 days ago new!)

Your input most appreciated...... Nancy

**Terrister** · 02-24-2008, 06:48 PM

Let's see how hot it is running. Load the below program and tell us what temps you get.
http://www.pbus-167.com/

**Baldie559** · 02-24-2008, 09:39 PM

Make sure the vents and fan aren't blocked. Might consider using a cooling pad as well. It could be a defect in that laptop and a simple exchange might be worth it.

petoonya · 02-25-2008, 12:59 AM

Thanks so much for your input Terrister and Baldie.
You know, shortly after I posted, I turned it on and started surfing. (It gets extremely hot and then cools slightly and then gets hot again. over five minute intervals.) But then after about 20 minutes the virus program came on. It suddenly became so extremely hot it would burn your hands and it stayed that way...and then started to smell like burning something.
The fans and vent are not blocked.
It's packed up in it's box and will go back. Nice little laptop and disappointing. I've had a few Dell laptops before this and have never had a problem. Makes me hope CC will allow me to exchange for a similar Dell.

Thanks so much for your help.
nancy

02-24-2008, 04:14 PM	#1 (permalink)
petoonya Registered User Join Date: Feb 2008 Posts: 2 OS: vista	2 day new HP Pavilion dv2710 overheating Turn it on and start surfing and in five minutes the upper left hand corner and AC adaptor are BURNING hot. I called HP support and they had me do a few things that did not help. Unfortunately I purchased it online at Circuit City. Not only is the closest CC 200 miles away, but if I want to return, it must be as an exchange or suffer a 15% restocking fee. HP only refers me back to Circuit City. I've had it only two days and other than overheating it's pretty nice. I've looked online and it seems as tho this hot stuff occurs a lot with HP's in general. Should I: A)Drive the 200 miles and exchange it for a new model, knowing it could suffer the same problem? (I'm an old lady and hate to drive that far!) B)Suffer the 15% loss (about $110) and chalk it up to experience. C) Spend $30 and have my local computer whiz look at it and see if it could be an easy fix. (Darn-I just got it 2 days ago new!) Your input most appreciated...... Nancy

02-24-2008, 06:48 PM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: 2 day new HP Pavilion dv2710 overheating Let's see how hot it is running. Load the below program and tell us what temps you get. http://www.pbus-167.com/ __________________

02-24-2008, 09:39 PM	#3 (permalink)
Baldie559 TSF Enthusiast Join Date: Nov 2006 Location: California Posts: 654 OS: Xp and Vista	Re: 2 day new HP Pavilion dv2710 overheating Make sure the vents and fan aren't blocked. Might consider using a cooling pad as well. It could be a defect in that laptop and a simple exchange might be worth it.

02-25-2008, 12:59 AM	#4 (permalink)
petoonya Registered User Join Date: Feb 2008 Posts: 2 OS: vista	Re: 2 day new HP Pavilion dv2710 overheating Thanks so much for your input Terrister and Baldie. You know, shortly after I posted, I turned it on and started surfing. (It gets extremely hot and then cools slightly and then gets hot again. over five minute intervals.) But then after about 20 minutes the virus program came on. It suddenly became so extremely hot it would burn your hands and it stayed that way...and then started to smell like burning something. The fans and vent are not blocked. It's packed up in it's box and will go back. Nice little laptop and disappointing. I've had a few Dell laptops before this and have never had a problem. Makes me hope CC will allow me to exchange for a similar Dell. Thanks so much for your help. nancy