hp pavillion dv2000 wont start - Page 2

heelsgirl1 · 08-29-2009, 02:59 PM

This same issue has happened to my HP dv2000 just yesterday. Lights work, but there's no display and keys don't work. It appears dead other than the lights although the DVD drive will open. I called HP last night and they want $318 to replace the motherboard and said it is not under warranty, although some frighteningly similar models with a slightly different serial number are receiving the benefit of an extended warranty. So, what's up with this? I feel like HP is messing with me. How can some models have faulty motherboards and mine not?

dgagzuni · 09-01-2009, 08:49 PM

I have the dv2000 and it did have the extended warranty. Maybe the time has passed the extended warranty date? I had problems with my motherbaord before they knew of the issues with the mother boards apparently because in the beginning they didn't know what I was talking about. Then I replaced the Motherboard on my own for $300 But that one must have been faulty too because that lasted 1 month and then the same thing happened. That's when I researched and found some models had an extended warrany. I called and they told me mine was one of them. How long have you had your laptop? My problem started one month after I had it. It would sometimes not start and other times it would until it finally never started.

heelsgirl1 · 09-02-2009, 05:39 AM

The 1 yr warranty expired in April. I had no problems until last week when it would not start up. If the problem is with the dv2000, I don't see why mine would not be eligible. HP didn't indicate there was a time limit, jst that mine is not eligible.

Carssson · 09-02-2009, 11:53 PM

Heelsgirl: You are in luck.
I posted on this thread a year ago... When I had my HP, it was a couple of months past the 1 year warranty. However, I called anyways when this problem happened. Tell them you have this motherboard problem (trust me, they are getting a lot of complaints, they know EXACTLY what you are talking about) ... they will warranty this problem up to 2 years. If you bought your computer within two years, they will fix it, and pay for the shipping, completely free. It's not up for debate, it's a fact... so everyone stop asking the same question. Call them and let them fix it for free.

My Father's HP had the same problem... and I was fed up with these crappy computers... so I am now on a Macbook. I recommend it! 50 times better in every way.

Good luck

dziedzorm · 09-03-2009, 04:25 AM

I have an hp refurbished laptop model dv 2000 which i started using in April this year.
Recently, it started developing faults.the problem is that anytime i press the power button, the keyboard lights comes on, the optical drive works, the battery light also comes on when i plug the charger but the screen is totally blank, nothing appears on the screen at all. I don't know what the problem is, in fact I'm frustrated. Please help me.

heelsgirl1 · 09-04-2009, 05:21 AM

Carssson, I did call, and I told them it was the motherboard. They said the motherboard issue does apply to my serial number, even though it's a dv2000. Any further suggestions?

Carssson · 09-04-2009, 07:52 AM

I would tell them, "obviously it does apply to my computer, because my motherboard is fried just like everyone elses!"
I mean if it is a dv2000, I don't know how they can justify fixing some, while leaving out yours... they obviously use some of the same parts, it's still a dv2000. I guess if they don't budge, there is nothing you can do if your computer isn't listed. Just be sure never to buy an HP/Compaq again. Let them know that too.

**Raylo** · 09-05-2009, 05:34 AM

Oh, man... this is EXACTLY what happened to my Gateway NX570XL. So many of these have failed spare mobos are $$ and hard to find. No relief from Gateway. I was actually thinking of getting a HP next time for hopefully better support and parts availabilty but this thread makes me wonder......

wesley_lipps · 11-15-2009, 01:29 PM

TRY THIS TRY THIS IT WORKS

Hey all I also have a pavilion dv2000 that displayed a black screen and just the blue lights. I read a forum and a HP tech wrote if you hold the insert and scroll keys down and then push and hold the power key all at the same time it will reboot the bios in the laptop. The laptop will power for a moment then it will shut down release keys and turn back on. I had to do this a couple of times but it worked. I have had to do this once or twice since but better then replacing the motherboard. Good luck and if this works for you as well pass it on.......

08-29-2009, 02:59 PM	#21 (permalink)
heelsgirl1 Registered User Join Date: Aug 2009 Posts: 3 OS: Windows Vista	Re: hp pavillion dv2000 wont start This same issue has happened to my HP dv2000 just yesterday. Lights work, but there's no display and keys don't work. It appears dead other than the lights although the DVD drive will open. I called HP last night and they want $318 to replace the motherboard and said it is not under warranty, although some frighteningly similar models with a slightly different serial number are receiving the benefit of an extended warranty. So, what's up with this? I feel like HP is messing with me. How can some models have faulty motherboards and mine not?

09-01-2009, 08:49 PM	#22 (permalink)
dgagzuni Registered User Join Date: Mar 2009 Posts: 4 OS: vista	Re: hp pavillion dv2000 wont start I have the dv2000 and it did have the extended warranty. Maybe the time has passed the extended warranty date? I had problems with my motherbaord before they knew of the issues with the mother boards apparently because in the beginning they didn't know what I was talking about. Then I replaced the Motherboard on my own for $300 But that one must have been faulty too because that lasted 1 month and then the same thing happened. That's when I researched and found some models had an extended warrany. I called and they told me mine was one of them. How long have you had your laptop? My problem started one month after I had it. It would sometimes not start and other times it would until it finally never started.

09-02-2009, 05:39 AM	#23 (permalink)
heelsgirl1 Registered User Join Date: Aug 2009 Posts: 3 OS: Windows Vista	Re: hp pavillion dv2000 wont start The 1 yr warranty expired in April. I had no problems until last week when it would not start up. If the problem is with the dv2000, I don't see why mine would not be eligible. HP didn't indicate there was a time limit, jst that mine is not eligible.

09-02-2009, 11:53 PM	#24 (permalink)
Carssson Registered User Join Date: Oct 2008 Posts: 7 OS: Vista	Re: hp pavillion dv2000 wont start Heelsgirl: You are in luck. I posted on this thread a year ago... When I had my HP, it was a couple of months past the 1 year warranty. However, I called anyways when this problem happened. Tell them you have this motherboard problem (trust me, they are getting a lot of complaints, they know EXACTLY what you are talking about) ... they will warranty this problem up to 2 years. If you bought your computer within two years, they will fix it, and pay for the shipping, completely free. It's not up for debate, it's a fact... so everyone stop asking the same question. Call them and let them fix it for free. My Father's HP had the same problem... and I was fed up with these crappy computers... so I am now on a Macbook. I recommend it! 50 times better in every way. Good luck

09-03-2009, 04:25 AM	#25 (permalink)
dziedzorm Registered User Join Date: Sep 2009 Posts: 1 OS: vista	Re: hp pavillion dv2000 wont start I have an hp refurbished laptop model dv 2000 which i started using in April this year. Recently, it started developing faults.the problem is that anytime i press the power button, the keyboard lights comes on, the optical drive works, the battery light also comes on when i plug the charger but the screen is totally blank, nothing appears on the screen at all. I don't know what the problem is, in fact I'm frustrated. Please help me.

09-04-2009, 05:21 AM	#26 (permalink)
heelsgirl1 Registered User Join Date: Aug 2009 Posts: 3 OS: Windows Vista	Re: hp pavillion dv2000 wont start Carssson, I did call, and I told them it was the motherboard. They said the motherboard issue does apply to my serial number, even though it's a dv2000. Any further suggestions?

09-04-2009, 07:52 AM	#27 (permalink)
Carssson Registered User Join Date: Oct 2008 Posts: 7 OS: Vista	Re: hp pavillion dv2000 wont start I would tell them, "obviously it does apply to my computer, because my motherboard is fried just like everyone elses!" I mean if it is a dv2000, I don't know how they can justify fixing some, while leaving out yours... they obviously use some of the same parts, it's still a dv2000. I guess if they don't budge, there is nothing you can do if your computer isn't listed. Just be sure never to buy an HP/Compaq again. Let them know that too.

09-05-2009, 05:34 AM	#28 (permalink)
Raylo TSF Enthusiast Join Date: Feb 2006 Location: Maryland, USA Posts: 525 OS: XP Desktop, Vista HP Notebook, XP Notebook	Re: hp pavillion dv2000 wont start Oh, man... this is EXACTLY what happened to my Gateway NX570XL. So many of these have failed spare mobos are $$ and hard to find. No relief from Gateway. I was actually thinking of getting a HP next time for hopefully better support and parts availabilty but this thread makes me wonder......

11-15-2009, 01:29 PM	#29 (permalink)
wesley_lipps Registered User Join Date: Nov 2009 Posts: 1 OS: win xp, win 7	Re: hp pavillion dv2000 wont start TRY THIS TRY THIS IT WORKS Hey all I also have a pavilion dv2000 that displayed a black screen and just the blue lights. I read a forum and a HP tech wrote if you hold the insert and scroll keys down and then push and hold the power key all at the same time it will reboot the bios in the laptop. The laptop will power for a moment then it will shut down release keys and turn back on. I had to do this a couple of times but it worked. I have had to do this once or twice since but better then replacing the motherboard. Good luck and if this works for you as well pass it on.......