Laptop No Sound After Virus Scan HELP!

Rollzy2007 · 02-05-2008, 08:40 AM

Hi,

i have a toshiba xp laptop a120 satellite pro. I have spyware doctor 2006. i had a virus about a week ago and it disable basically all my pc so i did a scan on my SD2006 and it made my laptop work again. Suddenly my sound has gone and wen i adjust the volume using the volume scroller, the picture of the volume doesnt come up. i have tried every driver download i fink and just reinstalled xp sp2. i have read loads of threads and webpages and checkked if my devices are working (they are). Why have i no sound. i do not want to recover my laptop. please i really need help .

my specs are 1.8ghz 1.5gb ram satellite pro a120 toshiba. i have spyware doctor 2006 (i fink 2006..) and avg free. my sound is i fink realktek hd ac97 or sumthing. please help me!

Much thanks,

David.

**TheMatt** · 02-05-2008, 09:33 PM

Hi David,

Go into your device manager and list everything that is there under Sound, video, and game controllers.

Rollzy2007 · 02-06-2008, 04:05 PM

Audio codecs, legacy audio drivers, legacy video capture devices, media control devices, realtek high def audio, video codecs.

thnks for the help.

**TheMatt** · 02-07-2008, 07:50 PM

Go to Start > (All) Programs > Entertainment > Volume Control. Make sure nothing is lowered or muted there.

Rollzy2007 · 02-08-2008, 06:41 AM

Quote:

Originally Posted by TheMatt

Go to Start > (All) Programs > Entertainment > Volume Control. Make sure nothing is lowered or muted there.

nah its all up and fine... im pretty sure its the virus scan i did that deleted some sort of driver. how can i check and get tht driver back cos i rele dont want to restore my laptop again! thnks

**TheMatt** · 02-08-2008, 01:11 PM

If you reinstalled Windows then you really can't get the driver back. Did you try different versions of the driver from Toshiba's web site?

Rollzy2007 · 02-09-2008, 05:50 AM

different versions? i though you could only get 1 version, plus i looked on toshibas website and they only do vistas drivers and some xps... im stumped

**TheMatt** · 02-09-2008, 09:33 AM

Try downloading the Windows 2000, Windows XP/2003(32/64 bits) Driver only (Executable file) driver here:
http://www.realtek.com.tw/downloads/...&GetDown=false

Rollzy2007 · 02-10-2008, 10:08 AM

nop nothing! really stuck here tried everything...

**TheMatt** · 02-10-2008, 06:57 PM

That is really strange. I am going to ask for help from other team members. Hang on.

dai · 02-11-2008, 10:32 AM

is the uaa driver installed
in the device manager click on view at the top and then show hidden devices and then check the list

Rollzy2007 · 02-11-2008, 12:13 PM

couldnt find it* checked in the all the directories, not there --- sorry for speelling mistakes in the last post

dai · 02-11-2008, 12:16 PM

see if you can find it on the toshiba site if not
http://america.giga-byte.com/FileLis...rosoft_bus.exe

Rollzy2007 · 02-12-2008, 04:43 AM

nop downloaded it and not working any other suggestions? thnks for the help if nt!

**Ralck** · 02-12-2008, 05:08 PM

This is just a thought, that maybe we are looking at everything too complicated? Most (possibly all?) Toshiba laptops have a little scroll wheel somewhere on side or front of the computer. This is an analoge sound controller (i.e. you can change the sound volume when the computer is off by turning the wheel all the way down). Have you checked to make sure this isn't turned all the way down?

I know that was the issue with my sisters Toshiba when her sound stopped working (and gave me a real headache since my first thought was drivers/etc too!).

Rollzy2007 · 02-13-2008, 05:24 AM

nah thats not the problem. I dont knw wht tht virus scanner deleted but it deleted some file which has somthing to do with my sound and i cant get i back. system restorre dont help .... ne thoughts , iev read alot about these problems with toshiba lptops nd the only real way to resolve it is to get an engieer to repair it:( thnks ne ways ne more thoughts?

02-05-2008, 08:40 AM	#1 (permalink)
Rollzy2007 Registered User Join Date: Feb 2008 Posts: 13 OS: xp	Laptop No Sound After Virus Scan HELP! Hi, i have a toshiba xp laptop a120 satellite pro. I have spyware doctor 2006. i had a virus about a week ago and it disable basically all my pc so i did a scan on my SD2006 and it made my laptop work again. Suddenly my sound has gone and wen i adjust the volume using the volume scroller, the picture of the volume doesnt come up. i have tried every driver download i fink and just reinstalled xp sp2. i have read loads of threads and webpages and checkked if my devices are working (they are). Why have i no sound. i do not want to recover my laptop. please i really need help . my specs are 1.8ghz 1.5gb ram satellite pro a120 toshiba. i have spyware doctor 2006 (i fink 2006..) and avg free. my sound is i fink realktek hd ac97 or sumthing. please help me! Much thanks, David.

02-05-2008, 09:33 PM	#2 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Laptop No Sound After Virus Scan HELP! Hi David, Go into your device manager and list everything that is there under Sound, video, and game controllers. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-06-2008, 04:05 PM	#3 (permalink)
Rollzy2007 Registered User Join Date: Feb 2008 Posts: 13 OS: xp	Re: Laptop No Sound After Virus Scan HELP! Audio codecs, legacy audio drivers, legacy video capture devices, media control devices, realtek high def audio, video codecs. thnks for the help.

02-07-2008, 07:50 PM	#4 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Laptop No Sound After Virus Scan HELP! Go to Start > (All) Programs > Entertainment > Volume Control. Make sure nothing is lowered or muted there. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-08-2008, 01:11 PM	#6 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Laptop No Sound After Virus Scan HELP! If you reinstalled Windows then you really can't get the driver back. Did you try different versions of the driver from Toshiba's web site? __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-09-2008, 05:50 AM	#7 (permalink)
Rollzy2007 Registered User Join Date: Feb 2008 Posts: 13 OS: xp	Re: Laptop No Sound After Virus Scan HELP! different versions? i though you could only get 1 version, plus i looked on toshibas website and they only do vistas drivers and some xps... im stumped

02-09-2008, 09:33 AM	#8 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Laptop No Sound After Virus Scan HELP! Try downloading the Windows 2000, Windows XP/2003(32/64 bits) Driver only (Executable file) driver here: http://www.realtek.com.tw/downloads/...&GetDown=false __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-10-2008, 10:08 AM	#9 (permalink)
Rollzy2007 Registered User Join Date: Feb 2008 Posts: 13 OS: xp	Re: Laptop No Sound After Virus Scan HELP! nop nothing! really stuck here tried everything...

02-10-2008, 06:57 PM	#10 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Laptop No Sound After Virus Scan HELP! That is really strange. I am going to ask for help from other team members. Hang on. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-11-2008, 10:32 AM	#11 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,487 OS: win 7 32x 64x rtm	Re: Laptop No Sound After Virus Scan HELP! is the uaa driver installed in the device manager click on view at the top and then show hidden devices and then check the list __________________

02-11-2008, 12:13 PM	#12 (permalink)
Rollzy2007 Registered User Join Date: Feb 2008 Posts: 13 OS: xp	Re: Laptop No Sound After Virus Scan HELP! couldnt find it* checked in the all the directories, not there --- sorry for speelling mistakes in the last post

02-11-2008, 12:16 PM	#13 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,487 OS: win 7 32x 64x rtm	Re: Laptop No Sound After Virus Scan HELP! see if you can find it on the toshiba site if not http://america.giga-byte.com/FileLis...rosoft_bus.exe __________________

02-12-2008, 04:43 AM	#14 (permalink)
Rollzy2007 Registered User Join Date: Feb 2008 Posts: 13 OS: xp	Re: Laptop No Sound After Virus Scan HELP! nop downloaded it and not working any other suggestions? thnks for the help if nt!

02-12-2008, 05:08 PM	#15 (permalink)
Ralck TSF Enthusiast Join Date: Dec 2004 Posts: 1,454 OS: 98SE/XP PRO/FC4 My System	Re: Laptop No Sound After Virus Scan HELP! This is just a thought, that maybe we are looking at everything too complicated? Most (possibly all?) Toshiba laptops have a little scroll wheel somewhere on side or front of the computer. This is an analoge sound controller (i.e. you can change the sound volume when the computer is off by turning the wheel all the way down). Have you checked to make sure this isn't turned all the way down? I know that was the issue with my sisters Toshiba when her sound stopped working (and gave me a real headache since my first thought was drivers/etc too!). __________________ Power Supply Info Everyone Should Read! How to Post Your System Specs

02-13-2008, 05:24 AM	#16 (permalink)
Rollzy2007 Registered User Join Date: Feb 2008 Posts: 13 OS: xp	Re: Laptop No Sound After Virus Scan HELP! nah thats not the problem. I dont knw wht tht virus scanner deleted but it deleted some file which has somthing to do with my sound and i cant get i back. system restorre dont help .... ne thoughts , iev read alot about these problems with toshiba lptops nd the only real way to resolve it is to get an engieer to repair it:( thnks ne ways ne more thoughts?