Blue screen error...

Antneedshelp! · 02-02-2008, 08:34 AM

hi, ive had a blue screen error a couple of times that restarts the system and then gives the following tech info upon reboot.

a hp pavilion laptop
dual core 1.8ghz turion 64
1 gb ram
and 120gb hd
nvidia graphics, 128mb i think.

my operating system is xp.

BCCode : c2 BCP1 : 00000007 BCP2 : 00000CD4 BCP3 : 00000000
BCP4 : 85CD5E30 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

ive noticed no trends in the screen occurance or any particular programs it does it on or anything. Its appeared about 5 times since its purchase in november last year.

i wouldnt say theyre getting more frequent either.

any help appreciate thank you very much x

dai · 02-02-2008, 10:31 AM

turn off the auto reboot and post the error in full the computer freezes on
it will be easier to to see the cause
control panel/system/advanced/startup and recovery settings
untick the auto reboot box

Antneedshelp! · 02-03-2008, 05:51 AM

ok ive turned the auto reboot off.

when i get the blue screen, how do i save/record the info?

will it let me save a screen shot or what?

also, it might be a while before it appears again so sorry if it seems like ive abandoned the thread.

dai · 02-03-2008, 06:11 AM

write it down and type it in

Antneedshelp! · 03-21-2008, 03:08 PM

did this today after I put the lid down to hibernate the laptop.

(this hasnt happened since I posted last on this thread, so it is infrequent but still a problem)

the blue screen read;

A problem has been detected and windows has been shut down to prevent damage to your computer.

IRQL_NOT_LESS_OR_EQUAL

If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as shadowing and caching. If you need to use safe mode press f8.

Technical information:

*** STOP: 0x0000000A (0Xfffffffc, 0x0000001c, 0x00000000, 0x80501977)

Beginning dump of physical memory
Physical memory dump complete
Contact system administrator for support or assistance.

what can i do/what does this mean?

thanks x

tabishis · 03-21-2008, 04:02 PM

Most probably you installed an application/program that's not compatible with your operating system. I would recommend that you restore your OS back to last restore point created by it. If not then let me know. I'll look into it more and let you know.
Good luck.

**TriggerFinger** · 03-21-2008, 08:45 PM

Hi,

try Memtest86+ diagnostics to test your RAM. Download the ISO and burn to CD. Boot from that CD (yes, CD is bootable) and diags will start. Run 2 passes for each RAM stick (if you have 2 sticks installed, remove one and test the other).

Antneedshelp! · 03-22-2008, 07:19 AM

the memories both passed the tests...

what now!?

**TriggerFinger** · 03-22-2008, 07:36 AM

try NOT to boot from HDD but from a floppy or CD drive. use linux live CD (i.e Knoppix, PCLinuxOS, Ubuntu). better if you can totally remove the hard drive or change boot order in BIOS to make it boot from CD drive.

Antneedshelp! · 03-22-2008, 09:35 AM

is there some kind of guide on how to do this?

ive only got windows xp installed and one HD [if that makes any difference]

**TriggerFinger** · 03-22-2008, 09:37 AM

Quote:

Originally Posted by Antneedshelp!

is there some kind of guide on how to do this?

ive only got windows xp installed and one HD [if that makes any difference]

guide on how to remove your HDD (harddrive)? D/load the service manual for your model (from maker's website or search in Google). so why do we want to boot from CD and not the hard drive? this is to know if the harddrive is causing the error or not.

Antneedshelp! · 03-22-2008, 10:08 AM

how do i test if its the hard drive causing the problem?

i take the hard drive out, then what? boot from the windows cd on to normal windows?

**TriggerFinger** · 03-22-2008, 10:17 AM

Quote:

Originally Posted by Antneedshelp!

how do i test if its the hard drive causing the problem? do not boot from hard drive.. boot from CD

i take the hard drive out, then what? yes, or change boot sequence in BIOS settings; then use linux live CD or XP installer to boot from CD.

boot from the windows cd on to normal windows? just boot with CD but not to proceed to normal windows.

dai · 03-22-2008, 10:59 AM

to test the file system run
chkdsk /r
to check the drive download the hard drive makers diognostic utility and run it on the hard drive

Antneedshelp! · 03-22-2008, 02:15 PM

the chkdsk has ran and says the volume is clean. just trying to find who manufactured the HD...

Antneedshelp! · 03-22-2008, 02:52 PM

[sorry for double posting i couldnt edit the other one]

the seagate tests went well.

the short drive and short generic tests both passed and the SMART one didnt start for some reason.

**TriggerFinger** · 03-22-2008, 03:40 PM

Hi again,

how many RAM sticks are installed currently? do you have a spare lying around that you can still use?

do you still get the BugCheck (BCCode...) message?

if you still get the same BCCode message, try using a different RAM stick or try it one module at a time (if you have 2 modules installed).

Btw is this still under warranty? if it is, may be opening it up would void the warranty. i suggest you claim/have it repaired under warranty instead.

Antneedshelp! · 03-23-2008, 05:30 AM

no, i dont have any spare memory. the screen only comes on like once every 3 months or something like that frequency, so its not a crippling problem. I think the warranty ran out a few months ago.

**TriggerFinger** · 03-23-2008, 08:32 AM

ok then... do post back whatever you find out, should it ever occur again.

Antneedshelp! · 03-23-2008, 12:52 PM

ok thanks for your help x

02-02-2008, 08:34 AM	#1 (permalink)
Antneedshelp! Registered User Join Date: Oct 2006 Posts: 223 OS: Xp My System	Blue screen error... hi, ive had a blue screen error a couple of times that restarts the system and then gives the following tech info upon reboot. a hp pavilion laptop dual core 1.8ghz turion 64 1 gb ram and 120gb hd nvidia graphics, 128mb i think. my operating system is xp. BCCode : c2 BCP1 : 00000007 BCP2 : 00000CD4 BCP3 : 00000000 BCP4 : 85CD5E30 OSVer : 5_1_2600 SP : 2_0 Product : 256_1 ive noticed no trends in the screen occurance or any particular programs it does it on or anything. Its appeared about 5 times since its purchase in november last year. i wouldnt say theyre getting more frequent either. any help appreciate thank you very much x

02-02-2008, 10:31 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: Blue screen error... turn off the auto reboot and post the error in full the computer freezes on it will be easier to to see the cause control panel/system/advanced/startup and recovery settings untick the auto reboot box __________________

02-03-2008, 05:51 AM	#3 (permalink)
Antneedshelp! Registered User Join Date: Oct 2006 Posts: 223 OS: Xp My System	Re: Blue screen error... ok ive turned the auto reboot off. when i get the blue screen, how do i save/record the info? will it let me save a screen shot or what? also, it might be a while before it appears again so sorry if it seems like ive abandoned the thread.

02-03-2008, 06:11 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: Blue screen error... write it down and type it in __________________

03-21-2008, 03:08 PM	#5 (permalink)
Antneedshelp! Registered User Join Date: Oct 2006 Posts: 223 OS: Xp My System	Re: Blue screen error... did this today after I put the lid down to hibernate the laptop. (this hasnt happened since I posted last on this thread, so it is infrequent but still a problem) the blue screen read; A problem has been detected and windows has been shut down to prevent damage to your computer. IRQL_NOT_LESS_OR_EQUAL If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as shadowing and caching. If you need to use safe mode press f8. Technical information: *** STOP: 0x0000000A (0Xfffffffc, 0x0000001c, 0x00000000, 0x80501977) Beginning dump of physical memory Physical memory dump complete Contact system administrator for support or assistance. what can i do/what does this mean? thanks x

03-21-2008, 04:02 PM	#6 (permalink)
tabishis Registered User Join Date: Mar 2008 Posts: 2 OS: XP	Re: Blue screen error... Most probably you installed an application/program that's not compatible with your operating system. I would recommend that you restore your OS back to last restore point created by it. If not then let me know. I'll look into it more and let you know. Good luck. Last edited by tabishis; 03-21-2008 at 04:04 PM.

03-21-2008, 08:45 PM	#7 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,152 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: Blue screen error... Hi, try Memtest86+ diagnostics to test your RAM. Download the ISO and burn to CD. Boot from that CD (yes, CD is bootable) and diags will start. Run 2 passes for each RAM stick (if you have 2 sticks installed, remove one and test the other). __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

03-22-2008, 07:19 AM	#8 (permalink)
Antneedshelp! Registered User Join Date: Oct 2006 Posts: 223 OS: Xp My System	Re: Blue screen error... the memories both passed the tests... what now!?

03-22-2008, 07:36 AM	#9 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,152 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: Blue screen error... try NOT to boot from HDD but from a floppy or CD drive. use linux live CD (i.e Knoppix, PCLinuxOS, Ubuntu). better if you can totally remove the hard drive or change boot order in BIOS to make it boot from CD drive. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

03-22-2008, 09:35 AM	#10 (permalink)
Antneedshelp! Registered User Join Date: Oct 2006 Posts: 223 OS: Xp My System	Re: Blue screen error... is there some kind of guide on how to do this? ive only got windows xp installed and one HD [if that makes any difference]

03-22-2008, 10:08 AM	#12 (permalink)
Antneedshelp! Registered User Join Date: Oct 2006 Posts: 223 OS: Xp My System	Re: Blue screen error... how do i test if its the hard drive causing the problem? i take the hard drive out, then what? boot from the windows cd on to normal windows?

03-22-2008, 10:59 AM	#14 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: Blue screen error... to test the file system run chkdsk /r to check the drive download the hard drive makers diognostic utility and run it on the hard drive __________________

03-22-2008, 02:15 PM	#15 (permalink)
Antneedshelp! Registered User Join Date: Oct 2006 Posts: 223 OS: Xp My System	Re: Blue screen error... the chkdsk has ran and says the volume is clean. just trying to find who manufactured the HD...

03-22-2008, 02:52 PM	#16 (permalink)
Antneedshelp! Registered User Join Date: Oct 2006 Posts: 223 OS: Xp My System	Re: Blue screen error... [sorry for double posting i couldnt edit the other one] the seagate tests went well. the short drive and short generic tests both passed and the SMART one didnt start for some reason.

03-22-2008, 03:40 PM	#17 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,152 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: Blue screen error... Hi again, how many RAM sticks are installed currently? do you have a spare lying around that you can still use? do you still get the BugCheck (BCCode...) message? if you still get the same BCCode message, try using a different RAM stick or try it one module at a time (if you have 2 modules installed). Btw is this still under warranty? if it is, may be opening it up would void the warranty. i suggest you claim/have it repaired under warranty instead. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE Last edited by TriggerFinger; 03-22-2008 at 03:42 PM.

03-23-2008, 05:30 AM	#18 (permalink)
Antneedshelp! Registered User Join Date: Oct 2006 Posts: 223 OS: Xp My System	Re: Blue screen error... no, i dont have any spare memory. the screen only comes on like once every 3 months or something like that frequency, so its not a crippling problem. I think the warranty ran out a few months ago.

03-23-2008, 08:32 AM	#19 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,152 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: Blue screen error... ok then... do post back whatever you find out, should it ever occur again. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

03-23-2008, 12:52 PM	#20 (permalink)
Antneedshelp! Registered User Join Date: Oct 2006 Posts: 223 OS: Xp My System	Re: Blue screen error... ok thanks for your help x