helpls

hi everyone

i got this big problems on my hands and i just can't make it work out. everything goes smooth till the windows starts up ... then for some reason my keyboard, mouse, wireless modem and audio doesn't work anymore . it`s so pissing me off the fact that i rly can't fix it by myself so ... maybe you guys can help me
when i plug in an usb mouse and keyboard they work perfectly, but the computer (laptop) runs a lot slower than usual.
i tried to uninstall drivers through device manager and it always stopped responding, so i formatted my computer(only c: drive) reinstalled windows and ... again same problem
also for some reason, after i wonder around and restart my computer everything works perfectly ... for some time ...
maybe you guys can help me out with this ... thx

helpls

hi everyone

i`m had a hard time trying to fix this and it got me nowhere. after windows starts up my keyboard and touch pad stop working ( it works if i try it in bios and other )... even the power button and the button from the router stops working. usb mouse and keyboards work perfectly

i tried uninstalling the drivers but the computer stopped responding every time so i formated my computer(drive c: only) and reinstalled windows .... and again ... same problem. also when i click the "turn off the computer" button from the start menu the computer stops responding( i think it has smth to to with the standby option)

i also noticed something very very strange ... somehow .. if i unplug the laptop and w8 till i get the message of low power everything gets back to normal ... everything works after .....

someone please help ... i`m loosing my mind with this computer

bhahar84

Hi helpls!!

Try to hard reset your laptop. You can do so by turning off your computer. Plug out the power cable. Take out the battery from your laptop. After you plug out the power cable and take out the battery, press and hold power button on laptop (yup, without the battery and power plug) for around 20 seconds.

Then, put back your battery, and plug back the power cable. Try to turn on the laptop now. See whether it is working now

helpls

hi again and thx for ur time

I tried that hard reset thing .. but it doesn`t seem to have worked ... same problems

i also took a look through the error reports from the event viewer and i got this one that seems to be realated to the problem.

Should i update the bios or smth ... and if so ... how do i do it without messing up the comp even more




Event Type: Warning
Event Source: ACPIEC
Event Category: None
Event ID: 3
Date: 1/16/2008
Time: 1:04:35 AM
User: N/A
Computer: DFB910B3BEFF4BB
Description:
\Device\ACPIEC: The embedded controller (EC) hardware returned data when none was requested. This may indicate that the BIOS is incorectly trying to access the EC without syncronizing with the OS. The data is being ignored.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 68 00 01 00 be 00 ..h...¾.
0008: 00 00 00 00 03 00 05 80 .......€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 99 9e 36 00 20 90 06 00 ™ž6. �..
0030: 10 29 19 00 60 00 04 00 .)..`...
0038: 90 01 ff ff 00 00 00 00 �.ÿÿ....
0040: 00 00 00 00 00 00 00 00 ........
0048: 00 00 00 00 00 00 00 00 ........
0050: 00 00 00 00 00 00 00 00 ........
0058: 00 00 00 00 00 00 00 00 ........
0060: 00 00 00 00 00 00 00 00 ........
0068: 00 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

bhahar84

Hi again helpls!!

Its seems maybe your ACPI power driver corrupted. It might be the case. Try to uninstall the ACPI driver and restart the computer. See whether that resolves your issue.


p/s:
You can uninstall the ACPI driver by right click on My Computer, click on Properties. Click on Hardware tab, then click on Device Manager. Now, press the plus sign beside the System Devices. Right click on ACPI Fixed Feature, choose Uninstall. Then, restart






If it does not work, we might need to update the chipset driver and see whether that work

helpls

hi again :)

i tried that too ... but no results and also i tried to unisntall the ACPI battery and it seemed to work the 1st min till windows reinstalled it

thx for ur help still.

if u have any more ideas :) i`m all ears :D

helpls

Hi !

Can you help me with the chipset driver update since the last thing you suggested didn`t seem to have worked.

Thx

craigwatanabe

Go to your computer manufacture's website and download the drivers. Turn your laptop upside down and look for a service tag number. That number when inputted in the Manufacturer's search will tell you exactly what was installed on that computer and in most cases give you the downloads for each driver.

Sounds like your drivers dissappeared. Very simple to correct.

bhahar84

Hi again helpls!!

Sorry for the late reply. Can you provide the model number of the computer and the motherboard chipset. If you don't know the chipset you can try download cpu-z or everest, the link is under my signature down there

helpls

Hi! No problem.

I downloaded the everest program and i i found this for the chipset. The computer is an Acer Aspire 3004NLMI.

Field Value
North Bridge Properties
North Bridge SiS M760GX
Revision 03

Integrated Graphics Controller
Graphics Controller Type SiS Mirage 2
Graphics Controller Status Enabled
Graphics Frame Buffer Size 32 MB (UMA) + 0 MB (LFB)

AGP Controller
AGP Version 3.00
AGP Status Enabled
AGP Device SiS 330 Mirage Integrated
AGP Aperture Size 32 MB
Supported AGP Speeds 1x, 2x, 4x, 8x
Current AGP Speed 8x
Fast-Write Supported, Disabled
Side Band Addressing Supported, Enabled

Chipset Manufacturer
Company Name Silicon Integrated Systems Corporation
Product Information http://www.sis.com/products/index.htm#chipsets
Driver Download http://www.sis.com/download

helpls

I tried to install most of the drivers already ... it didn't seem to work, even after i formated the computer. Most of the drivers except the BIOS and chipset.
But it always works right after i get the low battery message, till i restart the computer.

bhahar84

Did you try to run the laptop using the power from wall outlet, not just battery?

helpls

If i take out the battery and run it just on AC it works. But if i put the battery back in ... it won`t work anymore till the battery discharges.

And also if i unplug the computer, even with the battery full, it shows the message "Low battery" but the computer keeps working for an hour.

But i didn't update the chipset or BIOS yet.

bhahar84

This might be because of the chipset driver. Before guiding you further, I would try to ask my colleagues help here first

speedster123

bhahar84 found the problem

try changing the battery, if its a few yrs old, it needs it anyway
goodluck

helpls

I will probably buy a new laptop soon. Just don't feel like wasting any money on this old one.

Thanks for the help and keep up the good work.

bhahar84

Hi again helpls!!

So it seems like the battery is the issue here, as the speedster123 said

You can still use the laptop, however, by using just the power outlet without the battery. I have a laptop too, which I use it that way when the battery is already defected. If you need any recommendation on buying a new laptop, you can post at the laptop support forum again

helpls

Yes i`ll probably continue to use it like this a few more weeks and ask you guys for advice about what laptop should i buy again.
Thx again for ur support.