Shut Down Problem

awill5 · 01-12-2008, 01:18 AM

Hey, my laptop has a problem shutting down it appears. I have an Acer Aspire 5920G with Vista Home Premium. The computer functions completely fine, except upon shut down. When I go to shut the computer down (via the start menu), it goes through the normal shut down procedure (logging me off, shutting down, etc.), but never actually turns off. Only the screen turns off (or goes dark). The computer itself stays on (like all the buttons and lights remain on, and you can clearly hear that the PC/Hard Drive is still on).

This is weird because the computer actually does "shut down" (because, upon restart, it doesn't say that the computer was "shut down" improperly). The only way I can actually get the PC to "turn off"/completely shut down is by taking the battery out and/or removing the AC adapter. Anyway, I have no idea why this keeps happening, and it's really a strange problem (everything shutting down properly but the computer itself remaining on).

Please help if you have any idea or if you need me to provide more info. Thanks in advance.

**Raylo** · 01-12-2008, 03:35 PM

My Gateway 1500XL with Vista Home Premium had a similar problem. I think that some process or other was hanging up and the computer wouldn't shutdown or go into standby. I had to do a hard power off many times.

But then I went to Windows update and looked at the optional updates for my system and it listed somethng for the video card (ATI Mobility). I had the update set for automatic which took care of the security updates but the video card one didn't happen automatically. Once I did that update manually the problem went away.

So, give a look at the optional Windows updates for your system. They might fix your problem.

01-12-2008, 01:18 AM	#1 (permalink)
awill5 Registered User Join Date: Jan 2008 Posts: 1 OS: Vista Home Premium	Shut Down Problem Hey, my laptop has a problem shutting down it appears. I have an Acer Aspire 5920G with Vista Home Premium. The computer functions completely fine, except upon shut down. When I go to shut the computer down (via the start menu), it goes through the normal shut down procedure (logging me off, shutting down, etc.), but never actually turns off. Only the screen turns off (or goes dark). The computer itself stays on (like all the buttons and lights remain on, and you can clearly hear that the PC/Hard Drive is still on). This is weird because the computer actually does "shut down" (because, upon restart, it doesn't say that the computer was "shut down" improperly). The only way I can actually get the PC to "turn off"/completely shut down is by taking the battery out and/or removing the AC adapter. Anyway, I have no idea why this keeps happening, and it's really a strange problem (everything shutting down properly but the computer itself remaining on). Please help if you have any idea or if you need me to provide more info. Thanks in advance.

01-12-2008, 03:35 PM	#2 (permalink)
Raylo TSF Enthusiast Join Date: Feb 2006 Location: Maryland, USA Posts: 525 OS: XP Desktop, Vista HP Notebook, XP Notebook	Re: Shut Down Problem My Gateway 1500XL with Vista Home Premium had a similar problem. I think that some process or other was hanging up and the computer wouldn't shutdown or go into standby. I had to do a hard power off many times. But then I went to Windows update and looked at the optional updates for my system and it listed somethng for the video card (ATI Mobility). I had the update set for automatic which took care of the security updates but the video card one didn't happen automatically. Once I did that update manually the problem went away. So, give a look at the optional Windows updates for your system. They might fix your problem.