Standby Problem with Toshiba laptop

McWulf · 12-23-2007, 03:21 PM

I hope I'm posting this in the right section

Recently my brother installed a Digital Notepad onto my computer

. The brand of the Notepad is Medion. Ever since he has done so, if I try to standby or hibernate my computer I get an error message saying:

"System Standby Failed
The service 'WTService' is preventing the machine from entering standby. Try stopping this service and try again."

There is no service called WTService in my processes in the Task Manager, and I have since uninstalled every aspect of the program without managing to get rid of the error message. I have restarted and used a system restore to before the program was installed without success.

Also, my aunty has installed the same program and gets the same error message on her Dell laptop, which also has XP (which is what makes me wonder if I'm posting in the correct section... I don't know if it's maybe a software problem).

I was just wondering if anyone had any suggestions, or if it looks like my laptop may be taking a trip to the computer doctors.

**TheMatt** · 12-24-2007, 08:03 PM

Hi,

I would perform a system restore to a couple days before this became an issue. The steps for using the System Restore are detailed here.

McWulf · 12-26-2007, 12:06 AM

Thanks. However, I have already attempted a System Restore, and it was unsuccessful in resolving the problem.

**TheMatt** · 12-26-2007, 05:49 AM

Go to Start > Run... and type services.msc and hit Enter. See if you see anything related to the program there.

McWulf · 12-27-2007, 03:43 AM

SOLVED!! Thank you very much for your help.

**TheMatt** · 12-27-2007, 09:40 AM

What was the solution?

clubman · 02-18-2008, 02:09 PM

I am having the same problem. Followed your instructions and turned it off - or so I thought. When I logged on today it was back. I have just turned it off again and I will see if it stays off this time or whether it starts itself up. It is described as being an 'automatic start up type'.

clubman · 02-24-2008, 01:23 AM

As I feared, the switch off only lasts until I shut down. Is there any way to make this permanent? My DH (who is the one who loaded the Median Digital Laptop stuff onto my laptop) tried removing the programme, but in the process it also removed part of the aol start up. When he reloaded it aol was OK again, but I am left with needing to manually switch off the unwanted 'WTservice' at each start up. Any ideas anyone?

**TheMatt** · 02-24-2008, 09:32 AM

What does it say the Path to executable is in the Service Properties?

missmonster · 03-15-2008, 05:23 PM

i had the same problem except i haven't installed any new software recently

i have now fixed it, and it stays when i shut down my computer

. after youve done the run thing right click on "WTService" and select properties from the menu under the generat tab make shure the service status is stopped and then click on the drop down menu next to "startup type" and select "disabled". Hope this solves your problem let me know!

xxx

**TheMatt** · 03-15-2008, 10:34 PM

Thanks for posting a solution.

**TheMatt** · 03-15-2008, 10:35 PM

Thanks for posting a solution.

12-23-2007, 03:21 PM	#1 (permalink)
McWulf Registered User Join Date: Dec 2007 Posts: 3 OS: Windows XP	Standby Problem with Toshiba laptop I hope I'm posting this in the right section Recently my brother installed a Digital Notepad onto my computer . The brand of the Notepad is Medion. Ever since he has done so, if I try to standby or hibernate my computer I get an error message saying: "System Standby Failed The service 'WTService' is preventing the machine from entering standby. Try stopping this service and try again." There is no service called WTService in my processes in the Task Manager, and I have since uninstalled every aspect of the program without managing to get rid of the error message. I have restarted and used a system restore to before the program was installed without success. Also, my aunty has installed the same program and gets the same error message on her Dell laptop, which also has XP (which is what makes me wonder if I'm posting in the correct section... I don't know if it's maybe a software problem). I was just wondering if anyone had any suggestions, or if it looks like my laptop may be taking a trip to the computer doctors. Last edited by McWulf; 12-23-2007 at 03:26 PM.

12-24-2007, 08:03 PM	#2 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,702 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Standby Problem with Toshiba laptop Hi, I would perform a system restore to a couple days before this became an issue. The steps for using the System Restore are detailed here. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

12-26-2007, 12:06 AM	#3 (permalink)
McWulf Registered User Join Date: Dec 2007 Posts: 3 OS: Windows XP	Re: Standby Problem with Toshiba laptop Thanks. However, I have already attempted a System Restore, and it was unsuccessful in resolving the problem.

12-26-2007, 05:49 AM	#4 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,702 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Standby Problem with Toshiba laptop Go to Start > Run... and type services.msc and hit Enter. See if you see anything related to the program there. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

12-27-2007, 03:43 AM	#5 (permalink)
McWulf Registered User Join Date: Dec 2007 Posts: 3 OS: Windows XP	Re: Standby Problem with Toshiba laptop SOLVED!! Thank you very much for your help.

12-27-2007, 09:40 AM	#6 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,702 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Standby Problem with Toshiba laptop What was the solution? __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-18-2008, 02:09 PM	#7 (permalink)
clubman Registered User Join Date: Feb 2008 Posts: 3 OS: xp	Re: Standby Problem with Toshiba laptop I am having the same problem. Followed your instructions and turned it off - or so I thought. When I logged on today it was back. I have just turned it off again and I will see if it stays off this time or whether it starts itself up. It is described as being an 'automatic start up type'.

02-24-2008, 01:23 AM	#8 (permalink)
clubman Registered User Join Date: Feb 2008 Posts: 3 OS: xp	Re: Standby Problem with Toshiba laptop As I feared, the switch off only lasts until I shut down. Is there any way to make this permanent? My DH (who is the one who loaded the Median Digital Laptop stuff onto my laptop) tried removing the programme, but in the process it also removed part of the aol start up. When he reloaded it aol was OK again, but I am left with needing to manually switch off the unwanted 'WTservice' at each start up. Any ideas anyone?

02-24-2008, 09:32 AM	#9 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,702 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Standby Problem with Toshiba laptop What does it say the Path to executable is in the Service Properties? __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

03-15-2008, 05:23 PM	#10 (permalink)
missmonster Registered User Join Date: Mar 2008 Posts: 1 OS: xp	Re: Standby Problem with Toshiba laptop i had the same problem except i haven't installed any new software recently i have now fixed it, and it stays when i shut down my computer . after youve done the run thing right click on "WTService" and select properties from the menu under the generat tab make shure the service status is stopped and then click on the drop down menu next to "startup type" and select "disabled". Hope this solves your problem let me know! xxx

03-15-2008, 10:34 PM	#11 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,702 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Standby Problem with Toshiba laptop Thanks for posting a solution. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

03-15-2008, 10:35 PM	#12 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,702 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Standby Problem with Toshiba laptop Thanks for posting a solution. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides