joshK

Hi I own a Dell XPS M1710 for a year and a half now, but I’ve been having problems with it since the very beginning. I ran the dell diagnostics tool and only the Video card memory test did not pass. It says:
Error code : 5300: 0119
Msg : detected a failiure while writing and reading video memory, video mode Dh(320×200×16), addresses A6024h expected to read FFFFFFFFh but read FFFFFFFDh instead.
The pc has a Geforce GTX 512 video card and I have just recently updated the driver with a newer one via the nvidia website. This has not fixed the problems witch mostly occur during gaming where the pc freezes and gives me the blue screen of death saying hardware or software malfunction.
The pc uses the Microsoft windows XP media center version 2005 with update roll up2, could it be that it is this version of operating system that is causing to problems? During the reformat procedure, I receive and error message saying that the ngen library files of the video card is not located or something likes that, thus I have changed the operating system with Microsoft windows XP home edition service pack 2.

So I am truly lost now, is my video card messed up? Or is it just a software issue.
Please helppppp I really don’t know what to do anymore. I need step by step instructions how to fix this and how to use and select the right updates from dell support website.
Hope to get a reply soon tc.

Mon

Dear friend!
if u ran psa disagnostice: the steps are:
turn off the computer
Press Fn and power button together and then it initiates the test and then u got the error code on video memory then it is not a windows but hw issue

if system is under valid warranty then need to get new video card b y contacting dell support

Regards

joshK

Thank you for the advice.
I just ran the test and everything passed. At the end I recieved the folowing message :
Preboot system assessment complete
No diagnostic utility partition identified
Please select ok to reboot your system.

So i really dont get this, the dell d32 bit diagnostic detetects error code :5300:0119.
My pc lags during games and then crashes and flashes the blue screen.

I really dont know what to do right now

EngLanD

Its your videocard. Send it back to Dell before your warranty is up.

Mon

No diagnostic utility partition identified means u have formatted hdd in the past or hdd was replaced....

at what stage did u get error code :5300:0119

joshK

Hi thank you for the reply Mon and all the rest too for teh replies given.
TH everry first time it was reformatted i donmt know if that partition was deleted .
So its verry hard to say when or what stage i got that error codE. I know that it was from the verry beginning.

Mon

fine..u just need to contact Dell support....issue is with video card...hope this is under warranty