***hardware Malfunction

ushigley · 11-17-2007, 03:34 PM

Hey guys,

I have a Dell Insprinon 1520 laptop,tell me if you would like any aditional information.

A couple of times when I have been on my laptop when sudenly, and for no apperent reason, the screen will turn blue and this text will appear:

Code:

***HARDWARE MALFUNCTION
CALL YOUR HARDWARE VENDOR FOR SUPPORT
***THE SYSTEM HAS HALTED***

Do you guys have any idea why this is happening? It's not like I had done anything that might trigger it at that moment, so it doesn't make any sense to me. I have searched, so sorry if there is already a topic for this.

Rebellion88 · 11-20-2007, 02:36 PM

Have you added any new hardware such as Ram? If you have added a new driver for some hardware lately go into safe mode and remove see if that makes a difference.

ushigley · 11-23-2007, 03:56 PM

I haven added any new hardware at all. I went to dell support chat and they told me to go to the setup and restore the defaults, but I think they misunderstood some of my answers to the questions. Any other ideas?

Rebellion88 · 11-23-2007, 04:51 PM

Try a system restore, go into accessories then system tools and click system restore. Then select a restore date from a while back before this problem was happening and it will restore your computer to an earlier date if the problem persists you can go back.

ushigley · 12-30-2007, 01:22 PM

Quote:

Originally Posted by Rebellion88

Try a system restore, go into accessories then system tools and click system restore. Then select a restore date from a while back before this problem was happening and it will restore your computer to an earlier date if the problem persists you can go back.

I have contacted Dell technical support now four times and each time they try to do something different. Restoring the system is one of the first things that they did, and it did not work. Honestly, this is really started to tick me off- there is no real information in the error message about what is going wrong, so tech support can't tell either. I really don't think that Dell is ever going to be able to fix whatever is wrong with my computer through tech support, because I feal that it must be some sort of hardware defect that can only be fixed by having it replaced. I am pretty sure that this probelm is not a memory overload because I have 2 gigabytes of RAM and I never even get close to using fifty percent of it.The processor or the mother board are the only things that make sense to me. At what point would Dell agree to replace my computer or other Hardware for me? Any other thoughts or ideas?

Other things that Dell Technical Support has tryed:
-System Restore
-Update Drivers
-Uninstall by Google Desktop
-Stoped some start up probelms (Which has caused some probelms!!!!!!

)

Please, any help is appreciated.

dai · 12-30-2007, 03:46 PM

download and run the h/drive makers diognostic utility on the h/drive

ushigley · 12-30-2007, 09:08 PM

Quote:

Originally Posted by dai

download and run the h/drive makers diognostic utility on the h/drive

Where could I find that, I'm not sure where to find what my harddrive type either.

dai · 12-31-2007, 01:41 AM

the laptop makers site may list the brand in the specs also check your manual for it

GDkitty · 01-02-2008, 07:41 AM

Sounds similar to something i ran into YEARS ago when my work got all new IBM desktops (at that point they were still making them) for the office. Most of them had a stupid chasis tampering system thing, if you tried to open the case for them, it would lock the system, and had to get a password to actualy be able to start the thing properly.

I know you said yours is a laptop, but maybe its something similar.

ushigley · 02-09-2008, 12:27 PM

Dell Technical Support seams to be utterly useless. I have probably contacted them 10 times, each time on the phone for 2 hours, and they still can't fix it. They have run every single test twice, despite when I have told them that they have already done that. I am really starting to despise them. Will Dell every admit that I have faulty hardware and take it back to look at it?

dai · 02-09-2008, 12:34 PM

phone them back and ask to speak to a supervisor

ushigley · 02-14-2008, 04:45 PM

Quote:

Originally Posted by dai

phone them back and ask to speak to a supervisor

Alright, I might just try that.

11-17-2007, 03:34 PM	#1 (permalink)
ushigley Registered User Join Date: Apr 2007 Posts: 41 OS: Ubuntu 8.10	*hardware Malfunction Hey guys, I have a Dell Insprinon 1520 laptop,tell me if you would like any aditional information. A couple of times when I have been on my laptop when sudenly, and for no apperent reason, the screen will turn blue and this text will appear: Code: HARDWARE MALFUNCTION CALL YOUR HARDWARE VENDOR FOR SUPPORT THE SYSTEM HAS HALTED* Do you guys have any idea why this is happening? It's not like I had done anything that might trigger it at that moment, so it doesn't make any sense to me. I have searched, so sorry if there is already a topic for this.

11-20-2007, 02:36 PM	#2 (permalink)
Rebellion88 Registered User Join Date: Dec 2006 Location: London, UK Posts: 442 OS: Windows Vista Home Premium 32bit My System	Re: hardware Malfunction* Have you added any new hardware such as Ram? If you have added a new driver for some hardware lately go into safe mode and remove see if that makes a difference. __________________ - Dean National Diploma Software Development National Diploma Hardware Route

11-23-2007, 03:56 PM	#3 (permalink)
ushigley Registered User Join Date: Apr 2007 Posts: 41 OS: Ubuntu 8.10	Re: hardware Malfunction* I haven added any new hardware at all. I went to dell support chat and they told me to go to the setup and restore the defaults, but I think they misunderstood some of my answers to the questions. Any other ideas?

11-23-2007, 04:51 PM	#4 (permalink)
Rebellion88 Registered User Join Date: Dec 2006 Location: London, UK Posts: 442 OS: Windows Vista Home Premium 32bit My System	Re: hardware Malfunction* Try a system restore, go into accessories then system tools and click system restore. Then select a restore date from a while back before this problem was happening and it will restore your computer to an earlier date if the problem persists you can go back. __________________ - Dean National Diploma Software Development National Diploma Hardware Route

12-30-2007, 03:46 PM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: hardware Malfunction* download and run the h/drive makers diognostic utility on the h/drive __________________

12-31-2007, 01:41 AM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: hardware Malfunction* the laptop makers site may list the brand in the specs also check your manual for it __________________

01-02-2008, 07:41 AM	#9 (permalink)
GDkitty Registered User Join Date: Sep 2007 Location: Toronto Posts: 76 OS: XP/Vista My System	Re: hardware Malfunction* Sounds similar to something i ran into YEARS ago when my work got all new IBM desktops (at that point they were still making them) for the office. Most of them had a stupid chasis tampering system thing, if you tried to open the case for them, it would lock the system, and had to get a password to actualy be able to start the thing properly. I know you said yours is a laptop, but maybe its something similar. __________________ ~Mitch "GDkitty" Sgt. Johnson: "Now listen up! Back in my day, we didn't have fancy tanks! We had sticks. Two stick and a rock for the entire platoon! And we had to share the rock! You should consider yourself very lucky marines!" (Halo 2)

02-09-2008, 12:27 PM	#10 (permalink)
ushigley Registered User Join Date: Apr 2007 Posts: 41 OS: Ubuntu 8.10	Re: hardware Malfunction* Dell Technical Support seams to be utterly useless. I have probably contacted them 10 times, each time on the phone for 2 hours, and they still can't fix it. They have run every single test twice, despite when I have told them that they have already done that. I am really starting to despise them. Will Dell every admit that I have faulty hardware and take it back to look at it?

02-09-2008, 12:34 PM	#11 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: hardware Malfunction* phone them back and ask to speak to a supervisor __________________