JTFuller

Hi,

I own a HP laptop, model #dv9260nr. I purchased this laptop approximately two weeks ago from Best Buy as the last one in stock, which was the floor model.

Since owning it, I have been unable to play HD-DVD movies with it. Regular DVD movies play just fine, and I'm also able to burn DVDs and CDs with it. I've since updated the firmware to the latest version, and I read through HP's support site and done what they've listed (make sure the laptop is plugged in to the AC adapter, only use the HP Quickplay program to play HD-DVDs.

When using the HP Quickplay program, it says "INSERT HDDVD/DVD OR 8PUSH MEDIA BUTTON", when a HD-DVD movie is in. If I try to use Windows Media player, I'm unsuccessful as well.

*EDIT* Forgot to give you my HDDVD ROM info. Here's what's listed: TOSHIBA DVDW/HD TS-L802A


Any help/ideas?

Redbud

I have exact same HP laptop and exact same problem. Brand new in June 2007. Using QuickPlay buttons on laptop while laptop is off cause it to boot normally, not play HD DVD. Upgraded QuickPlay to latest and greatest. Tried different HD DVDs with same results. Any ideas?

dai

d/l the trial version of nero 8 and see if that plays them

Redbud

I d/l Nero 8 trial and get either "Failed to play the video disc" or "There was an error playing the selected items. Please change the selection to a valid combination." Nero tried to sell me a $29.95 add-on to enable HD DVD play. Maybe that is issue with Nero 8.

Redbud

Tried a brand new HD DVD, Lady in the Water. This has HD DVD on one side and regular DVD on the other. The DVD plays just fine. The HD DVD has the same issues and does not play. Either the disc is not recognized, or the message is no media files.

dai

try these codecs
http://www.bestvistadownloads.com/sc...-iyvydqli.html

Redbud

D/L the codecs, took all defaults, rebooted. No change. Talked to HP support and have updated HD DVD drivers, QuickPlay, BIOS, firmware, and deleted the Upper and Lower filter of the DVD drive in the registry as recommended by Microsoft. No change in behavior.

The behaviour:
Insert HD DVD. QuickPlay runs, displays "Loading..." and eventually displays "Insert an HD DVD or select the Media button". The lower left corner displays in small letters "No disc". The only QuickPlay button that works is eject. I click eject button in QuickPlay, reinsert the HD DVD, and QuickPlay displays a listing of the folders on the HD DVD disc. The HD DVD disc shows up correctly in the listing with the title of the DVD. Double clicking on the "HVDVD_TS" folder displays ""There are no media files". Click DVD Movies button and the Source column displays "No disc in drive". (pardon the length)

dai

i don't know if this has a trial d/l still or not you could try
http://www.powerdvd.com-http.com/powerdvd-ultra.html

Redbud

PowerDVD does have a 30-day trial. I d/l the Free version. Trying to read the HD DVD disc the PowerDVD info dialog displays "A disc with an unsupported format in drive F:". Maybe the trial version does not support HD DVD.

dai

probably have to buy it for the support
this ones probly the same
http://apps.corel.com/lp/ivi/index.html
i think it's up to hp to sort the problem out,if they have sold it with hd support they should make sure they fix the problem
i don't know much about them as they are to expensive for me at present
if the boss comes in tonight i will ask him how it goes on his hp you can bet he has it

neo99

Has anyone found a solution to this problem? I have a dv9260nr and it will not play HD DVD's.

dai

not by the look of it,jump on hp

neo99

I guess I'll have to call them tonight. Thanks for the reply.

Redbud

Been around and around with HP. Even bought the $100 PowerDVD. Have gotten some HD DVD's to play and others no luck. Some that do play have problems, either freezing or dropping frames. Have ensured nothing else is running to compete for CPU resources. Not sure if a Windows Ultimate 64-bit driver issue or what. Does anyone have similar issue with Windows Ultimate 32-bit?

digitaljonny

I'm having the exact same problem ! I was going to try and use nero until it said I had to purchase the product.

Basically HP is falsely advertising the specs of this laptop, and some sort of class action suit should be filed to get HP to recall the drives, or provide some sort of compensation.

neo99

I've gone around and around with HP and was supposed to get a call back from the second tier tech support and didn't. This was after them working on it for 2 days. They were supposed to call me after the weekend. This was before the holidays. I don't think they know what's wrong.

dai

look for a firmware update for the drive

Redbud

The latest firmware on the HP site for the TOSHIBA DVDW/HD TS-L802A (the HD-DVD drive in the HP dv9260nr notebook) is version HP-21 dated 06-2007. Is there a newer version available?

neo99

I installed the latest firmware update and the latest software and nothing. That's why I said HP doesn't know what's going on.

Dai. Do you have the same laptop? Can you watch HD-DVD's on yours without any 3rd party software? If so, give details...links...etc.

dai

no i asked around to the ones with hp laptop but none have the hd drive in them