[SOLVED] HD-DVD ROM not playing HD-DVD movies (HP) - Page 2

neo99 · 01-16-2008, 11:34 PM

Quote:

Originally Posted by dai

no i asked around to the ones with hp laptop but none have the hd drive in them
there is some on it here
http://www.highdefforum.com/showthread.php?t=55763

I'm a bit confused...Isn't that for the Toshiba stand alone HD-DVD players (A2, A20, etc).

dai · 01-17-2008, 09:11 AM

no that was the wrong link so far the one i was trying to get onto is down for maintanence
this hp one is the latest i have found so far and the one you have already tried
http://h10025.www1.hp.com/ewfrf/wc/s...442974&os=2093
this is the latest dated one i have found,but it may be 3rd party firmware
http://forum.rpc1.org/dl_firmware.ph...&manufactor=31

neo99 · 01-20-2008, 01:27 PM

Well, HP thinks it's the DVD drive. So, they are sending me a new one.

Nothing they did worked. Everything was updated, flashed, downloaded, etc. So, once I get the new drive I'll post the results.

**bhahar84** · 01-22-2008, 12:00 AM

Hi neo99!!

This is actually one of the most common issue. I think I know the results after you get the new drive, there is a high possibility you might be still be unable play HD-DVD.

I did research on this case, and this is the thing I found related to your issue. If you still unable to play the HD-DVD after replace the drive, you can do this. (Make sure you return the original drive to HP first before continue to troubleshoot, or else you might be charged

)

Install this updates: HP Patch 1

Install this updates:HP Patch 2

Install this : Update your laptop chipset/BIOS
Warning: Check your current BIOS version before update this. Or post back if you not sure about this step

Finally, if it still not working, you might read this article: Vista issue

Hope this helps you

neo99 · 01-30-2008, 07:00 PM

Quote:

Originally Posted by bhahar84

Hi neo99!!

This is actually one of the most common issue. I think I know the results after you get the new drive, there is a high possibility you might be still be unable play HD-DVD.

I did research on this case, and this is the thing I found related to your issue. If you still unable to play the HD-DVD after replace the drive, you can do this. (Make sure you return the original drive to HP first before continue to troubleshoot, or else you might be charged

)

Install this updates: HP Patch 1

Install this updates:HP Patch 2

Install this : Update your laptop chipset/BIOS
Warning: Check your current BIOS version before update this. Or post back if you not sure about this step

Finally, if it still not working, you might read this article: Vista issue

Hope this helps you

I did apply the updates from HP's web site. I didn't apply HP Patch 2 because I'm running Vista Ultimate 64-bit. That patch is for Vista 32-bit.

I still haven't received the drive. It's backordered and I should receive it on 2/8/08.

I don't see how changing the drive is going to work. It works for everything else. I can even see the files on an HD DVD. It just won't play the movies.

I downloaded a program from Cyberlink - CyberLink BD / HD Advisor (Beta). It basically said I should be able to play HD DVDs. The only thing it showed was my graphics card. But, it wasn't red (not supported). It was yellow (should upgrade).

neo99 · 01-30-2008, 08:14 PM

Well, I was doing some digging online and uninstalled quickplay and reinstalled it and installed the latest update (3.6 - 4530). Now it works. It's playing my HD DVDs.

ONe thing I noticed is you have to quit out of quickplay and put the disk in. You can't have it running and then put in a disk. It doesn't see that a disk was inserted.

Weird....because 3.6 4530 is the version I had before I uninstalled it.

I guess I'll call HP tomorrow and have them cancel the replacement HD DVD drive.

**bhahar84** · 01-31-2008, 12:14 AM

Hi again neo99!!

Glad to hear you managed to solve the issue

Maybe HP already sent out the drive to you. You can just return back the drive you received so that they get it back

01-17-2008, 09:11 AM	#22 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,221 OS: win 7 32x 64x rtm	Re: HD-DVD ROM not playing HD-DVD movies (HP) no that was the wrong link so far the one i was trying to get onto is down for maintanence this hp one is the latest i have found so far and the one you have already tried http://h10025.www1.hp.com/ewfrf/wc/s...442974&os=2093 this is the latest dated one i have found,but it may be 3rd party firmware http://forum.rpc1.org/dl_firmware.ph...&manufactor=31 __________________

01-20-2008, 01:27 PM	#23 (permalink)
neo99 Registered User Join Date: Dec 2007 Posts: 8 OS: Vista Ultimate 64-bit	Re: HD-DVD ROM not playing HD-DVD movies (HP) Well, HP thinks it's the DVD drive. So, they are sending me a new one. Nothing they did worked. Everything was updated, flashed, downloaded, etc. So, once I get the new drive I'll post the results.

01-22-2008, 12:00 AM	#24 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: HD-DVD ROM not playing HD-DVD movies (HP) Hi neo99!! This is actually one of the most common issue. I think I know the results after you get the new drive, there is a high possibility you might be still be unable play HD-DVD. I did research on this case, and this is the thing I found related to your issue. If you still unable to play the HD-DVD after replace the drive, you can do this. (Make sure you return the original drive to HP first before continue to troubleshoot, or else you might be charged ) Install this updates: HP Patch 1 Install this updates:HP Patch 2 Install this : Update your laptop chipset/BIOS Warning: Check your current BIOS version before update this. Or post back if you not sure about this step Finally, if it still not working, you might read this article: Vista issue Hope this helps you __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

01-30-2008, 08:14 PM	#26 (permalink)
neo99 Registered User Join Date: Dec 2007 Posts: 8 OS: Vista Ultimate 64-bit	Re: HD-DVD ROM not playing HD-DVD movies (HP) Well, I was doing some digging online and uninstalled quickplay and reinstalled it and installed the latest update (3.6 - 4530). Now it works. It's playing my HD DVDs. ONe thing I noticed is you have to quit out of quickplay and put the disk in. You can't have it running and then put in a disk. It doesn't see that a disk was inserted. Weird....because 3.6 4530 is the version I had before I uninstalled it. I guess I'll call HP tomorrow and have them cancel the replacement HD DVD drive.

01-31-2008, 12:14 AM	#27 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: HD-DVD ROM not playing HD-DVD movies (HP) Hi again neo99!! Glad to hear you managed to solve the issue Maybe HP already sent out the drive to you. You can just return back the drive you received so that they get it back __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]