Acer Travelmate 2420 - DVD's don't play!

sdkid · 07-18-2007, 01:36 PM

1.5 Mobile Celeron
80 Gig drive
Intel graphics (915GM/GMS)

DVD playback is Totally choppy---unviewably so. I get perhaps 3 or 4 frames per second maybe. Sound is equally jacked up of course. When new, it played DVDs very well--though we haven't tried to play one in quite a while now.

I recently upgraded this machine to 2 Gigs of ram, thinking it was perhaps a shared video memory problem. Also, this machine has 46 processes running right after boot. Many of these are proprietary ACER software apps for the hardware. From what I can tell--all are legitimate programs and scans show it clean of spyware with Spybot and Windows Defender.

Could my DVD drive (rarely used) be bad? Should it be cleaned somehow? My impression was also that it is having a hard time retrieving data from the disks. All DVDs used were store-purchased movies (not home-burned) and in excellent condition.

Ideas?

**TheMatt** · 07-19-2007, 01:02 PM

Check your Device Manager for any yellow !'s. It sounds like your video driver could be uninstalled. Did this happen recently? Was it sudden or gradual?

sdkid · 07-19-2007, 02:42 PM

Thanks---I was thinking the same thing when it started, and I did do that. No problems displayed there, but to be safe I downloaded the newest drivers for that video system (Intel 915GM) and installed.

**TheMatt** · 07-19-2007, 02:44 PM

I am thinking it is a malware issue. Follow these steps carefully: http://www.techsupportforum.com/secu...sting-log.html

Then, post a log at the end using the instructions in Step 5.

07-18-2007, 01:36 PM	#1 (permalink)
sdkid Registered User Join Date: Jul 2007 Posts: 3 OS: xp Pro	Acer Travelmate 2420 - DVD's don't play! 1.5 Mobile Celeron 80 Gig drive Intel graphics (915GM/GMS) DVD playback is Totally choppy---unviewably so. I get perhaps 3 or 4 frames per second maybe. Sound is equally jacked up of course. When new, it played DVDs very well--though we haven't tried to play one in quite a while now. I recently upgraded this machine to 2 Gigs of ram, thinking it was perhaps a shared video memory problem. Also, this machine has 46 processes running right after boot. Many of these are proprietary ACER software apps for the hardware. From what I can tell--all are legitimate programs and scans show it clean of spyware with Spybot and Windows Defender. Could my DVD drive (rarely used) be bad? Should it be cleaned somehow? My impression was also that it is having a hard time retrieving data from the disks. All DVDs used were store-purchased movies (not home-burned) and in excellent condition. Ideas? __________________ The Dude Abides...

07-19-2007, 01:02 PM	#2 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,702 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Acer Travelmate 2420 - DVD's don't play! Check your Device Manager for any yellow !'s. It sounds like your video driver could be uninstalled. Did this happen recently? Was it sudden or gradual? __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

07-19-2007, 02:42 PM	#3 (permalink)
sdkid Registered User Join Date: Jul 2007 Posts: 3 OS: xp Pro	Re: Acer Travelmate 2420 - DVD's don't play! Thanks---I was thinking the same thing when it started, and I did do that. No problems displayed there, but to be safe I downloaded the newest drivers for that video system (Intel 915GM) and installed. __________________ The Dude Abides...

07-19-2007, 02:44 PM	#4 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,702 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Acer Travelmate 2420 - DVD's don't play! I am thinking it is a malware issue. Follow these steps carefully: http://www.techsupportforum.com/secu...sting-log.html Then, post a log at the end using the instructions in Step 5. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides