laptop problem tech from nyc needs help

cyrusx12 · 07-17-2007, 01:53 PM

HELLO GUYS AND GALS I AM A COMPUTER TECHNICIAN AT A COMPANY IN NYC AND AM RECIIEVEING THIS MESSAGE ANY SUGGESTIONS? FOR A COMPAQ LAPTOP COMPAQ N1020V
when I powered it, first thing that came was an error message that said '' power surge on hub port ''. When I clicked the pop up balloon, it told me that this system error is caused by an USB powered device that is drawing more power than the hub can provide. There was NO USB device connected to the laptop . Again, that's what happen the very first time I have turned on the computer.Therefore, I wanted to adress this concern to you before leaving any feedback because I haven't done anything with that laptop. No programs have been installed and no net browsing have been done. So I'll be waiting for your response. COMPAQ N1020V

dai · 07-17-2007, 02:35 PM

moved you to laptops
i would suspect a short in one of the usb ports
one of the experts may have a better explanation

**Terrister** · 07-18-2007, 07:05 AM

I agree with dai. If you want to open the lapop, you can inspect the usb port(s) and see if the connector is damaged. If you do not need usb, try disabling it in the device manager and the error message should go away.

Unless you want to solder on the motherboard, the only way to fix this is a motherboard replacement.

07-17-2007, 01:53 PM	#1 (permalink)
cyrusx12 Registered User Join Date: Jul 2007 Posts: 1 OS: xp pro	laptop problem tech from nyc needs help HELLO GUYS AND GALS I AM A COMPUTER TECHNICIAN AT A COMPANY IN NYC AND AM RECIIEVEING THIS MESSAGE ANY SUGGESTIONS? FOR A COMPAQ LAPTOP COMPAQ N1020V when I powered it, first thing that came was an error message that said '' power surge on hub port ''. When I clicked the pop up balloon, it told me that this system error is caused by an USB powered device that is drawing more power than the hub can provide. There was NO USB device connected to the laptop . Again, that's what happen the very first time I have turned on the computer.Therefore, I wanted to adress this concern to you before leaving any feedback because I haven't done anything with that laptop. No programs have been installed and no net browsing have been done. So I'll be waiting for your response. COMPAQ N1020V

07-17-2007, 02:35 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,494 OS: win 7 32x 64x rtm	Re: laptop problem tech from nyc needs help moved you to laptops i would suspect a short in one of the usb ports one of the experts may have a better explanation __________________

07-18-2007, 07:05 AM	#3 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: laptop problem tech from nyc needs help I agree with dai. If you want to open the lapop, you can inspect the usb port(s) and see if the connector is damaged. If you do not need usb, try disabling it in the device manager and the error message should go away. Unless you want to solder on the motherboard, the only way to fix this is a motherboard replacement. __________________