BSOD when burning DVD/CDs

Le GoogelGuRu · 04-22-2007, 07:33 AM

When I try to burn a DVD in Vista, usually around the end when it is 'finishing' the DVD I get a BSOD and the DVD is ruined. I'm using this Toshiba program that came with my computer for burning DVDs. Another thing; I usually get a BSOD whenever I insert any CD or DVD too.

Toshiba Satellite A100-VA3

dai · 04-22-2007, 11:33 AM

what does the bsod say,you need to post the full error message

Le GoogelGuRu · 04-23-2007, 05:31 AM

The error message when inserting a CD/DVD is: (I don't know the burning one, but its probably similar)

Quote:

A problem was detected and Windows has been shut down to prevent damage your computer.

If this is the first time you have saw this error, restart your computer. If it appears again, follow these steps.

Run a system diagnostic ultilty supplied by your hardware manufacturer. In particular, run a memory check and check for faulty or mismatched memory. Try changing video adapters.

Disable or remove any newly installed hardware and drivers. Disable or remove any newly installed software. If you need to use safe mode, restart and press F8 to select Advanced Startup options and select Safe Mode.

Technical Info:
***STOP: 0x0000007F 0X00000008, 0X829BA, 0C0, 0X00000000, 0x00000000

Something like that. I had it scribbled down so messy that I can barely read it. I didn't install any new software or hardware. Appeared the day I got it.

dai · 04-23-2007, 09:58 AM

http://support.microsoft.com/kb/822789/en-us
run memetest o/night on 1 stick at a time
http://www.memtest86.com/

Le GoogelGuRu · 04-29-2007, 08:55 AM

I don't have a floppy drive.

dai · 04-29-2007, 10:04 AM

d/l the cd version

**Terrister** · 04-29-2007, 10:07 AM

There is also a cd version of Memtest at the same address

Le GoogelGuRu · 04-29-2007, 01:56 PM

I can't burn CDs, remember? Nor can I use them.

dai · 04-29-2007, 05:31 PM

look in the event viewer error log and see if there is a listing that coincides with the problem

Le GoogelGuRu · 04-30-2007, 06:14 AM

These are some errors and stuff in the event viewer.

Quote:

The last sleep transition was unsuccessful. This error could be caused if the system stopped responding, failed, or lost power during the sleep transition.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>0</Version>
<Level>1</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2007-04-06T18:19:43.398Z" />
<EventRecordID>5297</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Toshiba</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData />
</Event>

and

Quote:

Windows Servicing failed to complete the process of changing update 932246-5_RTM_LDR from package KB932246_1(Update) into Staging(Staging) state

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Servicing" Guid="{bd12f3b8-fc40-4a61-a307-b7a013a069c1}" EventSourceName="Microsoft-Windows-Servicing" />
<EventID Qualifiers="49152">4385</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-03-21T01:32:55.000Z" />
<EventRecordID>1792</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Toshiba</Computer>
<Security UserID="S-1-5-18" />
</System>
- <UserData>
- <CbsUpdateChangeState xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
<UpdateName>932246-5_RTM_LDR</UpdateName>
<PackageIdentifier>KB932246_1</PackageIdentifier>
<ReleaseType>Update</ReleaseType>
<UpdateState>Staging</UpdateState>
<PackageAssembly>Package_1_for_KB932246~31bf3856ad364e35~x86~~6.0.1.2</PackageAssembly>
<UpdateDisplayName />
<Operation>Staged</Operation>
<OperationCompleted>False</OperationCompleted>
<ErrorCode>0x800f0816</ErrorCode>
<RebootOption>False</RebootOption>
</CbsUpdateChangeState>
</UserData>
</Event>

Quote:

The previous system shutdown at 2:49:18 PM on 23/03/2007 was unexpected.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-03-23T18:21:18.000Z" />
<EventRecordID>3041</EventRecordID>
<Channel>System</Channel>
<Computer>Toshiba</Computer>
<Security />
</System>
- <EventData>
<Data>2:49:18 PM</Data>
<Data>23/03/2007</Data>
<Data />
<Data />
<Data>298</Data>
<Data />
<Data />
<Binary>D7070300050017000E0031001200C303D707030005001700120013001200C303080700003C000000010000000807000000000000580200000100000000000000</Binary>
</EventData>
</Event>

Quote:

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{9BA05972-F6A8-11CF-A442-00A0C90A8F39}
to the user Toshiba\Jordan SID (S-1-5-21-1284631900-3872998742-634176947-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-03-22T21:48:54.000Z" />
<EventRecordID>2811</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Toshiba</Computer>
<Security UserID="S-1-5-21-1284631900-3872998742-634176947-1000" />
</System>
- <EventData>
<Data Name="param1">machine-default</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{9BA05972-F6A8-11CF-A442-00A0C90A8F39}</Data>
<Data Name="param5">Toshiba</Data>
<Data Name="param6">Jordan</Data>
<Data Name="param7">S-1-5-21-1284631900-3872998742-634176947-1000</Data>
<Data Name="param8">LocalHost (Using LRPC)</Data>
</EventData>
</Event>

Quote:

The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-04-28T16:10:39.000Z" />
<EventRecordID>8118</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Toshiba</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">Computer Browser</Data>
<Data Name="param2">Server</Data>
<Data Name="param3">%%1068</Data>
</EventData>
</Event>

Those are just a few things under Error or Critical.

dai · 04-30-2007, 12:29 PM

reinstall this update as it does not seemed to have installed correctly
try burning at the slowest speed and see it it makes a difference

Le GoogelGuRu · 04-30-2007, 03:06 PM

This update? What update?

I tried burning at the slowest speed and I still get the error. I even get it when I insert a CD/DVD probably 75% of the time.

**Terrister** · 04-30-2007, 04:42 PM

http://support.microsoft.com/kb/822789/en-us

This one.

dai · 05-01-2007, 11:40 AM

ask a friend to try the drive in their computer to see if the problem is replicated

04-22-2007, 07:33 AM	#1 (permalink)
Le GoogelGuRu Registered User Join Date: Apr 2007 Location: Canada Posts: 8 OS: Windows Vista Home Premium	BSOD when burning DVD/CDs When I try to burn a DVD in Vista, usually around the end when it is 'finishing' the DVD I get a BSOD and the DVD is ruined. I'm using this Toshiba program that came with my computer for burning DVDs. Another thing; I usually get a BSOD whenever I insert any CD or DVD too. Toshiba Satellite A100-VA3

04-22-2007, 11:33 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: BSOD when burning DVD/CDs what does the bsod say,you need to post the full error message __________________

04-23-2007, 09:58 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: BSOD when burning DVD/CDs http://support.microsoft.com/kb/822789/en-us run memetest o/night on 1 stick at a time http://www.memtest86.com/ __________________

04-29-2007, 08:55 AM	#5 (permalink)
Le GoogelGuRu Registered User Join Date: Apr 2007 Location: Canada Posts: 8 OS: Windows Vista Home Premium	Re: BSOD when burning DVD/CDs I don't have a floppy drive.

04-29-2007, 10:04 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: BSOD when burning DVD/CDs d/l the cd version __________________

04-29-2007, 10:07 AM	#7 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,081 OS: Xp	Re: BSOD when burning DVD/CDs There is also a cd version of Memtest at the same address __________________

04-29-2007, 01:56 PM	#8 (permalink)
Le GoogelGuRu Registered User Join Date: Apr 2007 Location: Canada Posts: 8 OS: Windows Vista Home Premium	Re: BSOD when burning DVD/CDs I can't burn CDs, remember? Nor can I use them.

04-29-2007, 05:31 PM	#9 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: BSOD when burning DVD/CDs look in the event viewer error log and see if there is a listing that coincides with the problem __________________

04-30-2007, 12:29 PM	#11 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: BSOD when burning DVD/CDs reinstall this update as it does not seemed to have installed correctly try burning at the slowest speed and see it it makes a difference __________________

04-30-2007, 03:06 PM	#12 (permalink)
Le GoogelGuRu Registered User Join Date: Apr 2007 Location: Canada Posts: 8 OS: Windows Vista Home Premium	Re: BSOD when burning DVD/CDs This update? What update? I tried burning at the slowest speed and I still get the error. I even get it when I insert a CD/DVD probably 75% of the time.

04-30-2007, 04:42 PM	#13 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,081 OS: Xp	Re: BSOD when burning DVD/CDs http://support.microsoft.com/kb/822789/en-us This one. __________________

05-01-2007, 11:40 AM	#14 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: BSOD when burning DVD/CDs ask a friend to try the drive in their computer to see if the problem is replicated __________________