laptop restarts on its own

maka · 04-17-2007, 12:09 PM

hi, im having some weird restarting problem with my laptop which i bought new a while ago.

toshiba m105-s3041: intel core solo, 512 mb ram

when I close my lid of my laptop, its supposed to just close the monitor but not hibernate or shutdown, but sometimes I close my lid, and after awhile if i open it back up, it seems to restart immediately. Also, I'm not sure if its just in my head, but it seems to restart more often when its not connected to the ac adaptor, but the battery isnt low either.

and it also restarts sometimes when I boot up my computer from both a cold-boot or from hibernation. It would sometimes restart over and over in this case usually from hibernation... like it would reach the Windows XP loading progress bar screen, but restart, and then restart again, and again, and again...

So I was hoping someone can see what my problem is and hopefully i can fix it.

Thanks in advance, any help is appreciatd.

**laboye** · 04-17-2007, 04:20 PM

Hi and welcome to TSF. It sounds like your system is crashing at certain points. Right click on My Computer and click Properties. Click the Advanced tab and click the third Settings button under Startup and Recovery. Uncheck Automatically restart under System Failure. Click OK and OK. Next time it crashes, it should actually give you a blue screen. Please write down the contents of the blue screen such as verbose information or any numbers it gives you.

-Eddie

maka · 04-18-2007, 10:02 AM

Hi laboye, thanks for the help.

i saw the blue screenthis time from booting up my computer from a hibernation:

I think this is the important stuff:

DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP: 0x000000D1 (0x00000000, 0x00000002, 0x00000001, 0xAAC0A77E)

RtkHDAud.sys - Address AAC0A77E base at AABB3000, DateStamp 439944e5

Beginning dump of physical memory
dump complete.

and that's it.

**TheMatt** · 04-18-2007, 10:00 PM

Hi,

Boot into Safe Mode by pressing (and holding if necessary) the F8 key right after the Toshiba logo disappears. Once you see the boot menu, select Safe Mode.

Once you are in Windows, go into Device manager and uninstall the following device under Sound, video, and game controllers: Realtek HD Audio

Then, reboot, and start up normally. This should solve the issue. If you are having sound issues, you can install the latest driver from the Toshiba website.

maka · 04-19-2007, 11:20 AM

after uninstalling the realtek driver, i noticed it reinstaleld itself the next time i booted into windows.

today, starting froma cold boot,i received the following blue screen:

bad pool caller

0xC2 (0x7, 0xCD4,0x0, 0xE10BF708)

thanks..

**TheMatt** · 04-19-2007, 04:26 PM

Are you using Windows XP or Vista? I think that laptop came with Windows Vista on it.

Anyway, if you are running Vista, try uninstalling the sound driver and insalling this driver.
http://www.csd.toshiba.com/cgi-bin/t...ngdgnn.0&ct=DL

maka · 04-19-2007, 05:43 PM

my laptop actually came with windows xp and running xp still.

**TheMatt** · 04-19-2007, 08:10 PM

Does it do this in Safe Mode?

maka · 04-20-2007, 02:37 AM

well, the couple times that ive gone into safe mode, it hasnt.
the thing is these blue screens seem to come and go, so it doesnt happen all the time.

**TheMatt** · 04-20-2007, 01:20 PM

Try to stay in safe mode. This will tell if it is a driver issue.

04-17-2007, 12:09 PM	#1 (permalink)
maka Registered User Join Date: Sep 2006 Posts: 14 OS: Win XP	laptop restarts on its own hi, im having some weird restarting problem with my laptop which i bought new a while ago. toshiba m105-s3041: intel core solo, 512 mb ram when I close my lid of my laptop, its supposed to just close the monitor but not hibernate or shutdown, but sometimes I close my lid, and after awhile if i open it back up, it seems to restart immediately. Also, I'm not sure if its just in my head, but it seems to restart more often when its not connected to the ac adaptor, but the battery isnt low either. and it also restarts sometimes when I boot up my computer from both a cold-boot or from hibernation. It would sometimes restart over and over in this case usually from hibernation... like it would reach the Windows XP loading progress bar screen, but restart, and then restart again, and again, and again... So I was hoping someone can see what my problem is and hopefully i can fix it. Thanks in advance, any help is appreciatd.

04-17-2007, 04:20 PM	#2 (permalink)
laboye TSF Enthusiast Join Date: Apr 2006 Location: Hollywood, FL Posts: 1,246 OS: Windows xp Pro/Vista Beta 2/Ubuntu 6.06 LTS My System	Re: laptop restarts on its own Hi and welcome to TSF. It sounds like your system is crashing at certain points. Right click on My Computer and click Properties. Click the Advanced tab and click the third Settings button under Startup and Recovery. Uncheck Automatically restart under System Failure. Click OK and OK. Next time it crashes, it should actually give you a blue screen. Please write down the contents of the blue screen such as verbose information or any numbers it gives you. -Eddie __________________ Repair Windows XP Guide --- Resolutions Crazy Computer that I'm saving up for::Antec P180 Case;PC Pwr&Cooling 1kW Quad SLI PSU;Asus P5N32-SLI SE Deluxe;Intel Core2 XE X6800;Corsair TWIN2XP2048 2GB PC2-6400 DDR2 RAM;2xAsus GeForce 7950 GX2;BFG PhysX Accel.;IBM DVD-RAM/Plextor DVD±RW;Seagate 750GB HD 7200RPM;WDX 150GB 10000RPM;Vigor Monsoon TEC Cooler

04-18-2007, 10:02 AM	#3 (permalink)
maka Registered User Join Date: Sep 2006 Posts: 14 OS: Win XP	Re: laptop restarts on its own Hi laboye, thanks for the help. i saw the blue screenthis time from booting up my computer from a hibernation: I think this is the important stuff: DRIVER_IRQL_NOT_LESS_OR_EQUAL STOP: 0x000000D1 (0x00000000, 0x00000002, 0x00000001, 0xAAC0A77E) RtkHDAud.sys - Address AAC0A77E base at AABB3000, DateStamp 439944e5 Beginning dump of physical memory dump complete. and that's it.

04-18-2007, 10:00 PM	#4 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: laptop restarts on its own Hi, Boot into Safe Mode by pressing (and holding if necessary) the F8 key right after the Toshiba logo disappears. Once you see the boot menu, select Safe Mode. Once you are in Windows, go into Device manager and uninstall the following device under Sound, video, and game controllers: Realtek HD Audio Then, reboot, and start up normally. This should solve the issue. If you are having sound issues, you can install the latest driver from the Toshiba website. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

04-19-2007, 11:20 AM	#5 (permalink)
maka Registered User Join Date: Sep 2006 Posts: 14 OS: Win XP	Re: laptop restarts on its own after uninstalling the realtek driver, i noticed it reinstaleld itself the next time i booted into windows. today, starting froma cold boot,i received the following blue screen: bad pool caller 0xC2 (0x7, 0xCD4,0x0, 0xE10BF708) thanks..

04-19-2007, 04:26 PM	#6 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: laptop restarts on its own Are you using Windows XP or Vista? I think that laptop came with Windows Vista on it. Anyway, if you are running Vista, try uninstalling the sound driver and insalling this driver. http://www.csd.toshiba.com/cgi-bin/t...ngdgnn.0&ct=DL __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

04-19-2007, 05:43 PM	#7 (permalink)
maka Registered User Join Date: Sep 2006 Posts: 14 OS: Win XP	Re: laptop restarts on its own my laptop actually came with windows xp and running xp still.

04-19-2007, 08:10 PM	#8 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: laptop restarts on its own Does it do this in Safe Mode? __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

04-20-2007, 02:37 AM	#9 (permalink)
maka Registered User Join Date: Sep 2006 Posts: 14 OS: Win XP	Re: laptop restarts on its own well, the couple times that ive gone into safe mode, it hasnt. the thing is these blue screens seem to come and go, so it doesnt happen all the time.

04-20-2007, 01:20 PM	#10 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: laptop restarts on its own Try to stay in safe mode. This will tell if it is a driver issue. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides