Hi Speed Usb Problems

skyhead22 · 02-13-2007, 12:52 AM

Ok. i have a Dell XPS laptop. XPS laptops do not come without hi speed usb ports. I have an external hdd and a flash drive both meant for hi speed usb ports. Each time i plug each of them in, my computer informs me that these devices can perform faster if i plug them into a hi speed usb 2.0 port, click here to see available hi speed ports. I updated all my drivers, i uninstalled old drivers and installed new ones. I tried every usb port i have, and nothing has worked. When i click on the balloon to see available ports, it informs me that i have 8 available but none of the actual 6 that i have work for hi speed. Any suggestions?

~~robert diggs~~ · 02-13-2007, 06:43 AM

Hey,

Maybe the drivers for your USB devices need to be updated? Maybe you need to update your version of XP? I noticed that problem on XP, but not SP2, kind of weird. Try calling Dell, maybe it's a known problem in XPS laptops.

Regards,

Brandon

shlammed · 02-13-2007, 08:08 AM

Quote:

Originally Posted by skyhead22

Ok. i have a Dell XPS laptop. XPS laptops do not come without hi speed usb ports. I have an external hdd and a flash drive both meant for hi speed usb ports. Each time i plug each of them in, my computer informs me that these devices can perform faster if i plug them into a hi speed usb 2.0 port, click here to see available hi speed ports. I updated all my drivers, i uninstalled old drivers and installed new ones. I tried every usb port i have, and nothing has worked. When i click on the balloon to see available ports, it informs me that i have 8 available but none of the actual 6 that i have work for hi speed. Any suggestions?

i hope you still have warranty because EVERYTIME i've seen these symptoms on a laptop it was an early warning sign for a system board that was about to die

skyhead22 · 02-13-2007, 08:14 PM

I was on the phone with dell for about an hour and on dellconnect for about 2 hours, he was remotely connected installing all the driver updates he said i would need and they ddint work. I have reinstalled xp twice before and reformatted twice and have always had this problem.

skyhead22 · 02-13-2007, 08:15 PM

btw i have xp sp2 and automatic updates are on. i have all updates installed

skyhead22 · 02-14-2007, 09:53 AM

still needing help

dai · 02-14-2007, 11:20 AM

check if the bios has a setting for hi speed or usb2 that you can enable in the bios
moving you to laptops

**TheMatt** · 02-14-2007, 12:11 PM

What does it list for Universal Serial Bus Controllers in device manager?

skyhead22 · 02-14-2007, 11:33 PM

in BIOS i do have an option which i already checked and i switched it from i think 1.1 to 2.0 and nothing changed when i plug in a high speed device.

as for what my device manager reads

Universal Serial Bus controllers
Generic USB Hub
Generic USB Hub
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

**TheMatt** · 02-15-2007, 12:08 PM

What is the exact model number of your Dell laptop? You should install the chipset drivers and see if that helps. Also, switch the USB mode in the BIOS to 1.1, save, and then back to 2.0, and save again, and see if that fixes it by chance.

skyhead22 · 02-15-2007, 09:25 PM

Quote:

Originally Posted by TheMatt

What is the exact model number of your Dell laptop? You should install the chipset drivers and see if that helps. Also, switch the USB mode in the BIOS to 1.1, save, and then back to 2.0, and save again, and see if that fixes it by chance.

XPS M1710 as said in "my system" tab. ive installed all the chipset drivers already as i said in first post and have tried it more than once, ive already went into bios and switched between 1.1 and 2.0 a few times and tried to see if it would make a difference and it did not.

**TheMatt** · 02-16-2007, 01:08 PM

Have you done a bandwidth benchmark? Try copying exactly 100 MB of files or something like that and see how long it takes. Sometimes Windows will lie to you.

skyhead22 · 02-17-2007, 05:59 PM

im away from my computer, ill be back to it tomorrow. I'll try that, what exactly do i need to do?

joeypruett · 02-25-2007, 10:37 AM

I have the same problem with my XPS M1210. Why didn't Dell replace your laptop after that tech call?

I'll post a fix if I run across one.

skyhead22 · 02-25-2007, 07:18 PM

i dunno why. they kept wanting me to reinstall windows but ive already dont that so i just didnt answer their return call. Now im having system memory problems so dell is gonna take it this time and go over it.

Mort-1 · 02-27-2007, 03:15 PM

Hi,
just got my xps 1710 and googled for some of the same problem. I'm running XP Media Center, but I got same problem. I was primarely trying to uninstall the McAffee anti virus bundled with the computer, but gave up and reinstalled the OS. During the process installing driver through the resource cd from dell, one of the points was installing the driver for the chipset(A09) in the computer. The lights of the mouse turned off and didn't work in any of the usb ports. I rolled back the restorings points in the OS and when restoring to the point before installing the chipset the mouse lit again. So now I'm stuck with not updating the chipset, so if the system is okey with that I'm not going to do anything with it.

skyhead22 · 02-27-2007, 07:45 PM

ya i have same OS. i was on vista beta for a lil while and didnt even think to see if i had the usb problems. I havent set up a time for dell to pick up my computer yet but when i do, they plan to to fix the usb problem. have either of you performed a bandwidth benchmark yet?
Also with XPS when you return from standby it is suppose to make a ding sound. sometimes does it repeat this sound over and over a few times until completely going again?

DellCA · 02-28-2007, 10:31 AM

Just to verify, when you installed the updates, did you reload the Dell Notebook System software and the chipset software?

The latest chipset software for the XPS M1210 is (http://ftp.dell.com/chipset/R114079.EXE). The Dell Notebook System software (basically, Dell specific additions to the chipset software) is (http://ftp.dell.com/utility/R120775.EXE) and technically should be installed before the chipset software, but probably won't matter if it is installed afterwards.

The other fix I have used for USB problems was to open Device Manager, bring up the Properties window for one of the USB controllers and on the Drivers tab select the 'Update Driver' button. When it asks if it can check the internet for updates tell it yet, which will allow it to pull an updated driver from the Microsoft website. I can't say for sure if this will help you, but it is worth a try.

Am I correct that you have tried those USB 2.0 devices on other computers and had them work fine there?

Larry

Mort-1 · 02-28-2007, 04:14 PM

I havent done a benchmark check yet. I got a small program called PC Wizard who i Compare the computers i got to see if they running ok.
But as long as I don't install the chipset driver it works okey. The USB port is running ok, checked the firewire port which is also working okey with a maxtor harddrive.
By the way, username DellCA, are you working for Dell? Running on a XPS M1710 still got problem with one thing, the Device Manager still got question mark for the SM Bus Controller, and tells me it can't install the Hardware? I've tried to install the driver on the CD from Dell but with no luck. Could you please tell me if it's possible to install the driver for the chipset with another revision?

Tumbleweed36 · 02-28-2007, 04:34 PM

Hi,

Have you gone to the item in the device manager that says the word "enhanced" and clicked to update that specific driver. If you have XP loaded with SP2, then that should load those 2.0 drivers from your OS that is loaded.

02-13-2007, 12:52 AM	#1 (permalink)
skyhead22 Registered User Join Date: Feb 2007 Posts: 34 OS: vista My System	Hi Speed Usb Problems Ok. i have a Dell XPS laptop. XPS laptops do not come without hi speed usb ports. I have an external hdd and a flash drive both meant for hi speed usb ports. Each time i plug each of them in, my computer informs me that these devices can perform faster if i plug them into a hi speed usb 2.0 port, click here to see available hi speed ports. I updated all my drivers, i uninstalled old drivers and installed new ones. I tried every usb port i have, and nothing has worked. When i click on the balloon to see available ports, it informs me that i have 8 available but none of the actual 6 that i have work for hi speed. Any suggestions? __________________ *Skyhead*

02-13-2007, 08:14 PM	#4 (permalink)
skyhead22 Registered User Join Date: Feb 2007 Posts: 34 OS: vista My System	I was on the phone with dell for about an hour and on dellconnect for about 2 hours, he was remotely connected installing all the driver updates he said i would need and they ddint work. I have reinstalled xp twice before and reformatted twice and have always had this problem. __________________ *Skyhead*

02-13-2007, 08:15 PM	#5 (permalink)
skyhead22 Registered User Join Date: Feb 2007 Posts: 34 OS: vista My System	btw i have xp sp2 and automatic updates are on. i have all updates installed __________________ *Skyhead*

02-14-2007, 09:53 AM	#6 (permalink)
skyhead22 Registered User Join Date: Feb 2007 Posts: 34 OS: vista My System	still needing help __________________ *Skyhead*

02-14-2007, 11:20 AM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,216 OS: win 7 32x 64x rtm	check if the bios has a setting for hi speed or usb2 that you can enable in the bios moving you to laptops __________________

02-13-2007, 06:43 AM	#2 (permalink)
~~robert diggs~~ Register user Join Date: Jan 2007 Location: US/Florida Posts: 308 OS: Windows XP SP2/Fedora Core 6/Ubuntu Edgy/Suse Linux 10.0/Knoppix 5.1.1/Puppy Linux 2.13	Hey, Maybe the drivers for your USB devices need to be updated? Maybe you need to update your version of XP? I noticed that problem on XP, but not SP2, kind of weird. Try calling Dell, maybe it's a known problem in XPS laptops. Regards, Brandon

02-14-2007, 12:11 PM	#8 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	What does it list for Universal Serial Bus Controllers in device manager? __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-14-2007, 11:33 PM	#9 (permalink)
skyhead22 Registered User Join Date: Feb 2007 Posts: 34 OS: vista My System	in BIOS i do have an option which i already checked and i switched it from i think 1.1 to 2.0 and nothing changed when i plug in a high speed device. as for what my device manager reads Universal Serial Bus controllers Generic USB Hub Generic USB Hub Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC USB Root Hub USB Root Hub USB Root Hub USB Root Hub USB Root Hub __________________ *Skyhead*

02-15-2007, 12:08 PM	#10 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	What is the exact model number of your Dell laptop? You should install the chipset drivers and see if that helps. Also, switch the USB mode in the BIOS to 1.1, save, and then back to 2.0, and save again, and see if that fixes it by chance. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-16-2007, 01:08 PM	#12 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Have you done a bandwidth benchmark? Try copying exactly 100 MB of files or something like that and see how long it takes. Sometimes Windows will lie to you. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-17-2007, 05:59 PM	#13 (permalink)
skyhead22 Registered User Join Date: Feb 2007 Posts: 34 OS: vista My System	im away from my computer, ill be back to it tomorrow. I'll try that, what exactly do i need to do? __________________ *Skyhead*

02-25-2007, 10:37 AM	#14 (permalink)
joeypruett Registered User Join Date: Feb 2007 Posts: 1 OS: vista	I have the same problem with my XPS M1210. Why didn't Dell replace your laptop after that tech call? I'll post a fix if I run across one.

02-25-2007, 07:18 PM	#15 (permalink)
skyhead22 Registered User Join Date: Feb 2007 Posts: 34 OS: vista My System	i dunno why. they kept wanting me to reinstall windows but ive already dont that so i just didnt answer their return call. Now im having system memory problems so dell is gonna take it this time and go over it. __________________ *Skyhead*

02-27-2007, 03:15 PM	#16 (permalink)
Mort-1 Registered User Join Date: Feb 2007 Posts: 2 OS: xp	Hi, just got my xps 1710 and googled for some of the same problem. I'm running XP Media Center, but I got same problem. I was primarely trying to uninstall the McAffee anti virus bundled with the computer, but gave up and reinstalled the OS. During the process installing driver through the resource cd from dell, one of the points was installing the driver for the chipset(A09) in the computer. The lights of the mouse turned off and didn't work in any of the usb ports. I rolled back the restorings points in the OS and when restoring to the point before installing the chipset the mouse lit again. So now I'm stuck with not updating the chipset, so if the system is okey with that I'm not going to do anything with it.

02-27-2007, 07:45 PM	#17 (permalink)
skyhead22 Registered User Join Date: Feb 2007 Posts: 34 OS: vista My System	ya i have same OS. i was on vista beta for a lil while and didnt even think to see if i had the usb problems. I havent set up a time for dell to pick up my computer yet but when i do, they plan to to fix the usb problem. have either of you performed a bandwidth benchmark yet? Also with XPS when you return from standby it is suppose to make a ding sound. sometimes does it repeat this sound over and over a few times until completely going again? __________________ *Skyhead*

02-28-2007, 10:31 AM	#18 (permalink)
DellCA Registered User Join Date: Nov 2006 Location: Round Rock, TX Posts: 89 OS: XP	Just to verify, when you installed the updates, did you reload the Dell Notebook System software and the chipset software? The latest chipset software for the XPS M1210 is (http://ftp.dell.com/chipset/R114079.EXE). The Dell Notebook System software (basically, Dell specific additions to the chipset software) is (http://ftp.dell.com/utility/R120775.EXE) and technically should be installed before the chipset software, but probably won't matter if it is installed afterwards. The other fix I have used for USB problems was to open Device Manager, bring up the Properties window for one of the USB controllers and on the Drivers tab select the 'Update Driver' button. When it asks if it can check the internet for updates tell it yet, which will allow it to pull an updated driver from the Microsoft website. I can't say for sure if this will help you, but it is worth a try. Am I correct that you have tried those USB 2.0 devices on other computers and had them work fine there? Larry __________________ Dell Customer Advocate

02-28-2007, 04:14 PM	#19 (permalink)
Mort-1 Registered User Join Date: Feb 2007 Posts: 2 OS: xp	I havent done a benchmark check yet. I got a small program called PC Wizard who i Compare the computers i got to see if they running ok. But as long as I don't install the chipset driver it works okey. The USB port is running ok, checked the firewire port which is also working okey with a maxtor harddrive. By the way, username DellCA, are you working for Dell? Running on a XPS M1710 still got problem with one thing, the Device Manager still got question mark for the SM Bus Controller, and tells me it can't install the Hardware? I've tried to install the driver on the CD from Dell but with no luck. Could you please tell me if it's possible to install the driver for the chipset with another revision?

02-28-2007, 04:34 PM	#20 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,470 OS: XP Professional	Hi, Have you gone to the item in the device manager that says the word "enhanced" and clicked to update that specific driver. If you have XP loaded with SP2, then that should load those 2.0 drivers from your OS that is loaded. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.