Dead Laptop?

ohmylokix · 02-06-2007, 10:28 PM

My 6-month old Acer Aspire 6010 has been turning off randomly for the past 2 weeks. I usually let it cool off, point a fan at it, and turn it back on after a few moments, when it's not as hot to the touch. I placed my hand on the area to the left of the touchpad, and it came up with black soot-like stuff on it.

Today, it acted very strangely. It wouldn't get past the Windows screen each restart, until..

The Mode Select screen came up. If selected a mode, it would freeze. Then, it said that WINDOWS\SYSTEM32\CONFIG\SYSTEM was corrupt or missing.

I would try a Windows Reinstall, but it wouldn't do much good-- I don't have the disc.

I'm taking it to Circuit City tomorrow.. should I take the money for a new laptop?

**kodi** · 02-06-2007, 10:37 PM

It should be under warranty, return it to where you bought it and get it replaced or repaired for no charge

ohmylokix · 02-06-2007, 10:54 PM

Thanks!

I bought the Circuit City warrenty plan with it, so hopefully that'll work.

But I'm actually not surprised. It was, like.. $400. You get what you pay for, I guess.

Oh, I futzed up the model.. it's a 3610.

ebackhus · 02-07-2007, 04:32 PM

$400 for a laptop won't get you much, especially considering that some parts in it cost about $200 alone. Take advantage of that warranty!

ohmylokix · 02-07-2007, 07:10 PM

The guy at Firedog said that the fan died. It was still under Acer's warrenty, so it's being sent to them.

**TheMatt** · 02-07-2007, 07:31 PM

You still might experience overheating problems, Acers tend to to have that. Mine had this problem out of the box, and the fan is OK. An inexpensive cooling pad will fix this.

ohmylokix · 02-07-2007, 07:37 PM

I've been bugging my mom to get one ever since we got it. But she can't be bothered to go down to Circuit City to get one-- or a DVD for the backup. ><

**TheMatt** · 02-08-2007, 09:20 AM

There are some good cooling pads online. Here is one of the most effective:
http://www.newegg.com/Product/Produc...82E16834999336
This one is more portable and much more comfortable on the lap, but more expensive:
http://www.newegg.com/Product/Produc...82E16835192013

02-06-2007, 10:28 PM	#1 (permalink)
ohmylokix Registered User Join Date: Feb 2007 Posts: 4 OS: XP	Dead Laptop? My 6-month old Acer Aspire 6010 has been turning off randomly for the past 2 weeks. I usually let it cool off, point a fan at it, and turn it back on after a few moments, when it's not as hot to the touch. I placed my hand on the area to the left of the touchpad, and it came up with black soot-like stuff on it. Today, it acted very strangely. It wouldn't get past the Windows screen each restart, until.. The Mode Select screen came up. If selected a mode, it would freeze. Then, it said that WINDOWS\SYSTEM32\CONFIG\SYSTEM was corrupt or missing. I would try a Windows Reinstall, but it wouldn't do much good-- I don't have the disc. I'm taking it to Circuit City tomorrow.. should I take the money for a new laptop?

02-06-2007, 10:37 PM	#2 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,408 OS: Windows 7-Ultimate 64 Bit My System	It should be under warranty, return it to where you bought it and get it replaced or repaired for no charge __________________ Brian

02-07-2007, 04:32 PM	#4 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,328 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	$400 for a laptop won't get you much, especially considering that some parts in it cost about $200 alone. Take advantage of that warranty! __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

02-07-2007, 07:31 PM	#6 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	You still might experience overheating problems, Acers tend to to have that. Mine had this problem out of the box, and the fan is OK. An inexpensive cooling pad will fix this. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-08-2007, 09:20 AM	#8 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	There are some good cooling pads online. Here is one of the most effective: http://www.newegg.com/Product/Produc...82E16834999336 This one is more portable and much more comfortable on the lap, but more expensive: http://www.newegg.com/Product/Produc...82E16835192013 __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

02-06-2007, 10:54 PM	#3 (permalink)
ohmylokix Registered User Join Date: Feb 2007 Posts: 4 OS: XP	Thanks! I bought the Circuit City warrenty plan with it, so hopefully that'll work. But I'm actually not surprised. It was, like.. $400. You get what you pay for, I guess. Oh, I futzed up the model.. it's a 3610.

02-07-2007, 07:10 PM	#5 (permalink)
ohmylokix Registered User Join Date: Feb 2007 Posts: 4 OS: XP	The guy at Firedog said that the fan died. It was still under Acer's warrenty, so it's being sent to them.

02-07-2007, 07:37 PM	#7 (permalink)
ohmylokix Registered User Join Date: Feb 2007 Posts: 4 OS: XP	I've been bugging my mom to get one ever since we got it. But she can't be bothered to go down to Circuit City to get one-- or a DVD for the backup. ><