problem that if they go to shutdown to logoff or restart it doesn’t give chance

uaegurl · 10-15-2006, 09:54 PM

Am working as helpdesk Tech. all students have one type of laptop(200) that mean all of them have same image or OS on it the problem that too many student came with same problem that if they go to shutdown to logoff or restart it doesn’t give chance to chose shutdown or logoff or restart: confused:

i need to find solution why this happened? i scanned the laptop from virus and I asked them if they install any program (game) free games they said No

Sorry I can't explain the problem more than this but this what i can do

fluhlej · 10-15-2006, 10:18 PM

Quick question, What is the OS and what major updates do they have installed Like Win XP with SP2 - also maybe look at power setting for the laptop - do they only have the OS or do they also have all the laptop native drivers! That is really the only way to diagnose the problem give us a little more info about the com arc.

**laboye** · 10-15-2006, 10:27 PM

Welcome to TSF. Can you provide a screenshot of this? It would also help if you provided the laptops brand/model/make and some specs along with the OS and general installed software.

fluhlej · 10-15-2006, 10:29 PM

I just looked at the power settings under the control panel (WIN XP) and you may want to look to see how they have configured their advanced tab. Set the "when I press the power button on my computer:" to "ask me what to do" see if this helps - if nothing else they can just press the power button to standby, shut down, or restart - further log off features on XP can be set to show up beside the "turn off computer" button in the start menu -

Also you may suggest that they can always pres the "CTRL+ALT+DEL" keys and click on the shutdown drop down menu which has all the options of "standby, hibernate, restart, turnoff, logoff, switch user"

Lastly if they have a winkey (the little key that will open the start menu) then they should be able to press "WINKEY + L" and log off that way.

Just some ideas - mostly based off of XP win 2000 is a little dif...

uaegurl · 10-15-2006, 11:12 PM

ok
because we have alot of one type of laptop in college we creat master image with OS XP professional sp2 with all the student application such as Office--ect after that i clone the image by using Ghost

i think the problem is not with image
after the student get the laptop some of them come with this problem that if they go to start and click shutdown to logoff or restart the laptop it dosn't give them chance to choese

uaegurl · 10-15-2006, 11:48 PM

the type of the laptop is Toshiba M7 tablet

uaegurl · 10-15-2006, 11:54 PM

i have told the student to do this but i don't want this sulation i need to know why this happened and it's not about any power option

**hwm54112** · 10-16-2006, 09:41 AM

I suspect it has to do with fast user switching, using the welcome screen or guest account is on or off-
Possibly if using the classic start menu>properties>customize>display logoff

or a combination of the settings

uaegurl · 10-16-2006, 09:37 PM

Good thought hwm54112 but i still need to know why this happened???

Thanks for all

fluhlej · 10-16-2006, 10:12 PM

Well one reason may be because we are talking windows - now I am a supporter of the Microsoft family of products but I am willing to admit that somtimes weird stuff happens. In all truth I am not to sure why you want to know the cause - if it seems to only happen randomly then so long as you have a fix then great! On the other hand if it happens every time then I am not as sure- one thing to consider is that the users are Human which means they could be doing and probably are doing somthing that is creating the problem that is our folly and right as humans - to make mistakes

My suggestion is that if you *really* need to know the cause get a comp put on the image and see what happens try doing difernt setups when you first boot, play with the computer and see if you can break it the same way...maybe then you will understand why...but I think that is going to take you more time than it is worth...

Oh but if you do the testing and find the source be sure to let us know for other forums and friends - to be honest I do not have a "Toshiba M7 tablet" pc so it is nearly impossible for me to give you an exact reason why. (maybe yu can ask Microsoft..jk ;)

**hwm54112** · 10-17-2006, 10:48 AM

I kind of agree with fluhlej. The only practical way to get an answer is to try and recreate it. that's why I didn't offer a why in my posts. there are just too many variables in the scenario and while I have an interest in the problem/solution, my setup is unlike yours so I can't really even test my ideas, only try and lead you toward finding the solution

uaegurl · 10-17-2006, 10:50 AM

thanks all

10-15-2006, 09:54 PM	#1 (permalink)
uaegurl Registered User Join Date: Oct 2006 Posts: 23 OS: winxp	problem that if they go to shutdown to logoff or restart it doesn’t give chance Am working as helpdesk Tech. all students have one type of laptop(200) that mean all of them have same image or OS on it the problem that too many student came with same problem that if they go to shutdown to logoff or restart it doesn’t give chance to chose shutdown or logoff or restart: confused: i need to find solution why this happened? i scanned the laptop from virus and I asked them if they install any program (game) free games they said No Sorry I can't explain the problem more than this but this what i can do

10-15-2006, 10:27 PM	#3 (permalink)
laboye TSF Enthusiast Join Date: Apr 2006 Location: Hollywood, FL Posts: 1,246 OS: Windows xp Pro/Vista Beta 2/Ubuntu 6.06 LTS My System	Welcome to TSF. Can you provide a screenshot of this? It would also help if you provided the laptops brand/model/make and some specs along with the OS and general installed software. __________________ Repair Windows XP Guide --- Resolutions Crazy Computer that I'm saving up for::Antec P180 Case;PC Pwr&Cooling 1kW Quad SLI PSU;Asus P5N32-SLI SE Deluxe;Intel Core2 XE X6800;Corsair TWIN2XP2048 2GB PC2-6400 DDR2 RAM;2xAsus GeForce 7950 GX2;BFG PhysX Accel.;IBM DVD-RAM/Plextor DVD±RW;Seagate 750GB HD 7200RPM;WDX 150GB 10000RPM;Vigor Monsoon TEC Cooler

10-15-2006, 10:29 PM	#4 (permalink)
fluhlej Registered User Join Date: Sep 2006 Location: Zürich Posts: 43 OS: WIN XP Pro/VISTA (Beta)/Knoppix/OS X/RedHat/etc... My System	I just looked at the power settings under the control panel (WIN XP) and you may want to look to see how they have configured their advanced tab. Set the "when I press the power button on my computer:" to "ask me what to do" see if this helps - if nothing else they can just press the power button to standby, shut down, or restart - further log off features on XP can be set to show up beside the "turn off computer" button in the start menu - Also you may suggest that they can always pres the "CTRL+ALT+DEL" keys and click on the shutdown drop down menu which has all the options of "standby, hibernate, restart, turnoff, logoff, switch user" Lastly if they have a winkey (the little key that will open the start menu) then they should be able to press "WINKEY + L" and log off that way. Just some ideas - mostly based off of XP win 2000 is a little dif... Last edited by fluhlej; 10-15-2006 at 10:32 PM. Reason: Spelling

10-15-2006, 10:18 PM	#2 (permalink)
fluhlej Registered User Join Date: Sep 2006 Location: Zürich Posts: 43 OS: WIN XP Pro/VISTA (Beta)/Knoppix/OS X/RedHat/etc... My System	Quick question, What is the OS and what major updates do they have installed Like Win XP with SP2 - also maybe look at power setting for the laptop - do they only have the OS or do they also have all the laptop native drivers! That is really the only way to diagnose the problem give us a little more info about the com arc.

10-15-2006, 11:12 PM	#5 (permalink)
uaegurl Registered User Join Date: Oct 2006 Posts: 23 OS: winxp	ok because we have alot of one type of laptop in college we creat master image with OS XP professional sp2 with all the student application such as Office--ect after that i clone the image by using Ghost i think the problem is not with image after the student get the laptop some of them come with this problem that if they go to start and click shutdown to logoff or restart the laptop it dosn't give them chance to choese

10-15-2006, 11:48 PM	#6 (permalink)
uaegurl Registered User Join Date: Oct 2006 Posts: 23 OS: winxp	the type of the laptop is Toshiba M7 tablet

10-15-2006, 11:54 PM	#7 (permalink)
uaegurl Registered User Join Date: Oct 2006 Posts: 23 OS: winxp	i have told the student to do this but i don't want this sulation i need to know why this happened and it's not about any power option

10-16-2006, 09:41 AM	#8 (permalink)
hwm54112 TSF Enthusiast Join Date: Oct 2005 Posts: 2,233 OS: WINXP	I suspect it has to do with fast user switching, using the welcome screen or guest account is on or off- Possibly if using the classic start menu>properties>customize>display logoff or a combination of the settings

10-16-2006, 09:37 PM	#9 (permalink)
uaegurl Registered User Join Date: Oct 2006 Posts: 23 OS: winxp	Good thought hwm54112 but i still need to know why this happened??? Thanks for all

10-16-2006, 10:12 PM	#10 (permalink)
fluhlej Registered User Join Date: Sep 2006 Location: Zürich Posts: 43 OS: WIN XP Pro/VISTA (Beta)/Knoppix/OS X/RedHat/etc... My System	Well one reason may be because we are talking windows - now I am a supporter of the Microsoft family of products but I am willing to admit that somtimes weird stuff happens. In all truth I am not to sure why you want to know the cause - if it seems to only happen randomly then so long as you have a fix then great! On the other hand if it happens every time then I am not as sure- one thing to consider is that the users are Human which means they could be doing and probably are doing somthing that is creating the problem that is our folly and right as humans - to make mistakes My suggestion is that if you really need to know the cause get a comp put on the image and see what happens try doing difernt setups when you first boot, play with the computer and see if you can break it the same way...maybe then you will understand why...but I think that is going to take you more time than it is worth... Oh but if you do the testing and find the source be sure to let us know for other forums and friends - to be honest I do not have a "Toshiba M7 tablet" pc so it is nearly impossible for me to give you an exact reason why. (maybe yu can ask Microsoft..jk ;)

10-17-2006, 10:48 AM	#11 (permalink)
hwm54112 TSF Enthusiast Join Date: Oct 2005 Posts: 2,233 OS: WINXP	I kind of agree with fluhlej. The only practical way to get an answer is to try and recreate it. that's why I didn't offer a why in my posts. there are just too many variables in the scenario and while I have an interest in the problem/solution, my setup is unlike yours so I can't really even test my ideas, only try and lead you toward finding the solution

10-17-2006, 10:50 AM	#12 (permalink)
uaegurl Registered User Join Date: Oct 2006 Posts: 23 OS: winxp	thanks all