Dell 5100 problem

patsman77 · 10-12-2006, 06:02 PM

Hello All,

I recently bought a dell 5100 inspiron. When I turned it on it came to a screen that said something to the effect of " LOSING VIDEO MEMORY" ... then the screen got all colorful. I shut down and rebooted, went into BIOS, and walked away from computer and came back and it was frozen. Then I shutdown and tried to reboot....now I have no video, the computer appears to turn on as I can hear the fan running and lights on base go on. I have tested the VIDEO CARD, LCD SCREEN, and MEMORY...all tested good. Any insight as to what the problem might be? New motherboard? Any info would be great,

Thanx in advance,

Patsman77

dai · 10-12-2006, 06:30 PM

there is a known problem m/b with this model dell have been replacing the m/b's in them
contact dell

patsman77 · 10-12-2006, 06:35 PM

Thanx for the reply, unfortunately this is not under warrenty. I just didnt want to spend any more money on it unless I knew for sure it would be the fix...I guess replacing the m/b is the ultimate fix as everything else tested good. Hopefully i can grab one cheap enough! hehe Thanx again for the reply!

Patsman77

**PanamaGal** · 10-12-2006, 06:58 PM

Even if it's not under warranty, if there is a known issue with boards on this model you may still be entitled to a replacement. It's free to ask.

10-12-2006, 06:02 PM	#1 (permalink)
patsman77 Registered User Join Date: Oct 2006 Posts: 2 OS: XP	Dell 5100 problem Hello All, I recently bought a dell 5100 inspiron. When I turned it on it came to a screen that said something to the effect of " LOSING VIDEO MEMORY" ... then the screen got all colorful. I shut down and rebooted, went into BIOS, and walked away from computer and came back and it was frozen. Then I shutdown and tried to reboot....now I have no video, the computer appears to turn on as I can hear the fan running and lights on base go on. I have tested the VIDEO CARD, LCD SCREEN, and MEMORY...all tested good. Any insight as to what the problem might be? New motherboard? Any info would be great, Thanx in advance, Patsman77

10-12-2006, 06:30 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,194 OS: win 7 32x 64x rtm	there is a known problem m/b with this model dell have been replacing the m/b's in them contact dell __________________

10-12-2006, 06:58 PM	#4 (permalink)
PanamaGal Mentor Hardware Team Join Date: Jun 2006 Location: Panama Posts: 1,240 OS: WinXP Pro SP2; Windows Server 2003; Windows Vista Ultimate; Vista Business	Even if it's not under warranty, if there is a known issue with boards on this model you may still be entitled to a replacement. It's free to ask. __________________ It is hard to fail, but it is worse never to have tried to succeed.

10-12-2006, 06:35 PM	#3 (permalink)
patsman77 Registered User Join Date: Oct 2006 Posts: 2 OS: XP	Thanx for the reply, unfortunately this is not under warrenty. I just didnt want to spend any more money on it unless I knew for sure it would be the fix...I guess replacing the m/b is the ultimate fix as everything else tested good. Hopefully i can grab one cheap enough! hehe Thanx again for the reply! Patsman77