I need help ASAP!!! Computer freezing...

eiankei · 08-15-2006, 05:09 PM

Hi everyone!
There's something terribly wrong about my computer, I'm using Win XP Media Center Edition SP2 & I'm experiencing a big problem:
My computer freezes regularly when I'm connected to the Internet , everything freezes even mouse pointer stops moving & I will have to restart the computer...
I scanned my computer with Kaspersky Internet Security 2006 & Spyware Doctor, defragged my hard disc & even reinstalled Windows but the problem still exists...
The strange point is that my computer only crashes when I use Internet & when I'm not connected to the NET, it works perfectly...
Please help me... I'm really confused this thing is annoying me...
Thank you!

altsupport · 08-15-2006, 09:29 PM

Sounds like maybe Internet Explorer is acting up. What I would probably do is try using Firefox web browser for a few days to see if the problem disappears. If the problem does then you know something is wrong with Internet Explorer.

If that doesn't solve the problem that what I would do after that is complete remove and reload my network drivers and all of TCP/IP.

Hope this helps

eiankei · 08-16-2006, 04:30 AM

I did those... but they didn't seem to work!!!

Inactive · 08-16-2006, 04:40 AM

make sure your anti-virus software and windows is up to date.

eiankei · 08-16-2006, 04:54 AM

Everything is up to date! Windows, Antivirus , Anti Spyware...

Inactive · 08-16-2006, 05:16 AM

do a scan on your c:\ for viruses. make sure it is set to scan all files. if it finds anything then you'll need to go through these steps.

dfoolio · 08-17-2006, 02:00 AM

Are you still having problems? let me know I might have some answers for u.

Inactive · 08-17-2006, 02:03 AM

i moved you hijack log to here. that's the section where the logs are meant to be posted. they deal with them properly there.

dfoolio · 08-17-2006, 02:35 AM

It could be more of a hardware problem, try replacing a new nic card, or even moving ur memory slots over one dimm channel, honestly that does seem to help.. usually a format would clear it all up if its a software issue but not everyone wants to do that.

Inactive · 08-17-2006, 04:17 AM

assuming he is using the NIC to connect to the internet - then trying another one might help.

reseating the RAM wouldn't do any harm, but the freezing would happen more often not just when online.

formatting may or may not help. if it is security then the same problem will be be back when he connects to the internet again. using sfc/scannow from the command prompt might help correct system files if they are corrupt. but i moved his hijack log to the security section and maybe they will find something wrong with it.

eiankei · 08-17-2006, 10:17 AM

This thing is a laptop! So I have no idea wether I'm able to do anything about hardware...

Inactive · 08-17-2006, 10:36 AM

i don't think it is the hardware really. you can do a scandisk on the HD, by right clicking on c:\ > properties > tools tab> check now.

this will scan the HD for faults and i don't expect it will find any, but try it anyway. it might ask to do it next time you restart - thats ok.

i'd wait until someone from security has a look at you hijack log.

eiankei · 08-17-2006, 01:26 PM

Already checked my HDD! There's nothing wrong about it... It seems that ZoneAlarm prevent it a bit more...

eiankei · 08-17-2006, 02:30 PM

I mean the ZoneAlarm postpones the freezing, but it happens! Without ZoneAlarm it happens every 20-30 Minutes but when using ZA it would take up to a few hours but it will freeze at last!
I saw a strange behaviour as well! My Bitdefender Antivirus turned off, I turned it On, again it turned off & to be continued...

dai · 08-17-2006, 04:24 PM

check for spyware ect
http://www.techsupportforum.com/showthread.php?t=15968
make sure the airvents clear of dust

eiankei · 08-17-2006, 04:29 PM

Already uploaded my Hijackthis' log to the forum & waiting for answer!!!

eiankei · 08-18-2006, 03:21 PM

there's no sign of help... neither here nor in Hijackthis thread...

**Eclipse2003** · 08-18-2006, 03:27 PM

Please post a fresh log in the HJT forum

**laboye** · 08-18-2006, 04:41 PM

This is quite interesting. I would blame a hardware fault in the modem or NIC (depending on how you connect to the internet). We need some sort of complete hardware diagnostics. What computer brand and model are you using?

eiankei · 08-19-2006, 05:25 PM

I'm using a Toshiba Satellite A65 - S1064 laptop with:
P4 2800Mhz Processor
1024 Mb of RAM (512 Internal + 512 added later)
40GB HDD
ATI Radeon 7000 with 128 MB Memory
MODEM: IPWireless Wireless Broadband Modem

I think that's all!
By the way, I have used this modem on my Desktop PC & I didn't have any problem...

Thank you!

08-15-2006, 05:09 PM	#1 (permalink)
eiankei Registered User Join Date: Aug 2006 Posts: 61 OS: Windows Vista Ultimate	I need help ASAP!!! Computer freezing... Hi everyone! There's something terribly wrong about my computer, I'm using Win XP Media Center Edition SP2 & I'm experiencing a big problem: My computer freezes regularly when I'm connected to the Internet , everything freezes even mouse pointer stops moving & I will have to restart the computer... I scanned my computer with Kaspersky Internet Security 2006 & Spyware Doctor, defragged my hard disc & even reinstalled Windows but the problem still exists... The strange point is that my computer only crashes when I use Internet & when I'm not connected to the NET, it works perfectly... Please help me... I'm really confused this thing is annoying me... Thank you!

08-15-2006, 09:29 PM	#2 (permalink)
altsupport Registered User Join Date: Aug 2006 Location: Internet Posts: 3 OS: XP	Try another browser Sounds like maybe Internet Explorer is acting up. What I would probably do is try using Firefox web browser for a few days to see if the problem disappears. If the problem does then you know something is wrong with Internet Explorer. If that doesn't solve the problem that what I would do after that is complete remove and reload my network drivers and all of TCP/IP. Hope this helps __________________ Kevin

08-16-2006, 04:40 AM	#4 (permalink)
Inactive Registered User Join Date: Apr 2005 Posts: 1,704 OS: ~	make sure your anti-virus software and windows is up to date. __________________ "it takes two to lie, one to lie and one to listen" Homer

08-16-2006, 05:16 AM	#6 (permalink)
Inactive Registered User Join Date: Apr 2005 Posts: 1,704 OS: ~	do a scan on your c:\ for viruses. make sure it is set to scan all files. if it finds anything then you'll need to go through these steps. __________________ "it takes two to lie, one to lie and one to listen" Homer

08-17-2006, 02:03 AM	#8 (permalink)
Inactive Registered User Join Date: Apr 2005 Posts: 1,704 OS: ~	i moved you hijack log to here. that's the section where the logs are meant to be posted. they deal with them properly there. __________________ "it takes two to lie, one to lie and one to listen" Homer

08-16-2006, 04:30 AM	#3 (permalink)
eiankei Registered User Join Date: Aug 2006 Posts: 61 OS: Windows Vista Ultimate	I did those... but they didn't seem to work!!!

08-16-2006, 04:54 AM	#5 (permalink)
eiankei Registered User Join Date: Aug 2006 Posts: 61 OS: Windows Vista Ultimate	Everything is up to date! Windows, Antivirus , Anti Spyware...

08-17-2006, 02:00 AM	#7 (permalink)
dfoolio Registered User Join Date: Aug 2006 Posts: 39 OS: XP	Are you still having problems? let me know I might have some answers for u.

08-17-2006, 02:35 AM	#9 (permalink)
dfoolio Registered User Join Date: Aug 2006 Posts: 39 OS: XP	It could be more of a hardware problem, try replacing a new nic card, or even moving ur memory slots over one dimm channel, honestly that does seem to help.. usually a format would clear it all up if its a software issue but not everyone wants to do that.

08-17-2006, 04:17 AM	#10 (permalink)
Inactive Registered User Join Date: Apr 2005 Posts: 1,704 OS: ~	assuming he is using the NIC to connect to the internet - then trying another one might help. reseating the RAM wouldn't do any harm, but the freezing would happen more often not just when online. formatting may or may not help. if it is security then the same problem will be be back when he connects to the internet again. using sfc/scannow from the command prompt might help correct system files if they are corrupt. but i moved his hijack log to the security section and maybe they will find something wrong with it. __________________ "it takes two to lie, one to lie and one to listen" Homer

08-17-2006, 10:17 AM	#11 (permalink)
eiankei Registered User Join Date: Aug 2006 Posts: 61 OS: Windows Vista Ultimate	This thing is a laptop! So I have no idea wether I'm able to do anything about hardware...

08-17-2006, 10:36 AM	#12 (permalink)
Inactive Registered User Join Date: Apr 2005 Posts: 1,704 OS: ~	i don't think it is the hardware really. you can do a scandisk on the HD, by right clicking on c:\ > properties > tools tab> check now. this will scan the HD for faults and i don't expect it will find any, but try it anyway. it might ask to do it next time you restart - thats ok. i'd wait until someone from security has a look at you hijack log. __________________ "it takes two to lie, one to lie and one to listen" Homer

08-17-2006, 01:26 PM	#13 (permalink)
eiankei Registered User Join Date: Aug 2006 Posts: 61 OS: Windows Vista Ultimate	Already checked my HDD! There's nothing wrong about it... It seems that ZoneAlarm prevent it a bit more...

08-17-2006, 02:30 PM	#14 (permalink)
eiankei Registered User Join Date: Aug 2006 Posts: 61 OS: Windows Vista Ultimate	I mean the ZoneAlarm postpones the freezing, but it happens! Without ZoneAlarm it happens every 20-30 Minutes but when using ZA it would take up to a few hours but it will freeze at last! I saw a strange behaviour as well! My Bitdefender Antivirus turned off, I turned it On, again it turned off & to be continued...

08-17-2006, 04:24 PM	#15 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,267 OS: win 7 32x 64x rtm	check for spyware ect http://www.techsupportforum.com/showthread.php?t=15968 make sure the airvents clear of dust __________________

08-18-2006, 04:41 PM	#19 (permalink)
laboye TSF Enthusiast Join Date: Apr 2006 Location: Hollywood, FL Posts: 1,246 OS: Windows xp Pro/Vista Beta 2/Ubuntu 6.06 LTS My System	This is quite interesting. I would blame a hardware fault in the modem or NIC (depending on how you connect to the internet). We need some sort of complete hardware diagnostics. What computer brand and model are you using? __________________ Repair Windows XP Guide --- Resolutions Crazy Computer that I'm saving up for::Antec P180 Case;PC Pwr&Cooling 1kW Quad SLI PSU;Asus P5N32-SLI SE Deluxe;Intel Core2 XE X6800;Corsair TWIN2XP2048 2GB PC2-6400 DDR2 RAM;2xAsus GeForce 7950 GX2;BFG PhysX Accel.;IBM DVD-RAM/Plextor DVD±RW;Seagate 750GB HD 7200RPM;WDX 150GB 10000RPM;Vigor Monsoon TEC Cooler

08-17-2006, 04:29 PM	#16 (permalink)
eiankei Registered User Join Date: Aug 2006 Posts: 61 OS: Windows Vista Ultimate	Already uploaded my Hijackthis' log to the forum & waiting for answer!!!

08-18-2006, 03:21 PM	#17 (permalink)
eiankei Registered User Join Date: Aug 2006 Posts: 61 OS: Windows Vista Ultimate	there's no sign of help... neither here nor in Hijackthis thread...

08-18-2006, 03:27 PM	#18 (permalink)
Eclipse2003 TSF Enthusiast Join Date: Apr 2005 Location: Ohio Posts: 1,154 OS: XP	Please post a fresh log in the HJT forum

08-19-2006, 05:25 PM	#20 (permalink)
eiankei Registered User Join Date: Aug 2006 Posts: 61 OS: Windows Vista Ultimate	I'm using a Toshiba Satellite A65 - S1064 laptop with: P4 2800Mhz Processor 1024 Mb of RAM (512 Internal + 512 added later) 40GB HDD ATI Radeon 7000 with 128 MB Memory MODEM: IPWireless Wireless Broadband Modem I think that's all! By the way, I have used this modem on my Desktop PC & I didn't have any problem... Thank you!