2 HDs dissapeared - HELP

rbreitr · 03-15-2006, 10:12 AM

My computer has three internal HDs - main is SATA and two ide. I replaced the main drive and reinstalled Win XP. Main drive is OK, but the other two are not recognized, although they do show in the bios. I did unplug them while I installed the main drive. Please advise.

dai · 03-15-2006, 10:49 AM

are they on an eide capable of raid

rbreitr · 03-15-2006, 11:27 AM

I do not know - how do I find out?

dai · 03-15-2006, 11:41 AM

look in your manual
what m/b are you using

crazijoe · 03-15-2006, 11:49 AM

Check in Disk Management.

rbreitr · 03-15-2006, 12:39 PM

dai - don't have manuals and what is m/b?
crazijoe - the missing drives don't show in disk management

dai · 03-15-2006, 12:41 PM

m/b=motherboard

Geekgirl · 03-15-2006, 01:40 PM

So they do not show up in My Computer or Device Manager?

Try this:

Click Start / Run and type in regedit
Open Regedit, and navigate to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Checked for values named

Lowerfilters
Upperfilters

Delete them. Reboot the system, the drives should start functioning
again.

rbreitr · 03-15-2006, 06:06 PM

Geekgirl - I found the last named number, in fact there are a bunch. Only the first that I selected has the value "lowerfilters". Is that enough? "upperfiltrs" is not in any of the others -{4D36E965-E325-11CE-BFC1-08002BE10318} I am really leary of deleteing from registry, although I have done it before.

crazijoe · 03-15-2006, 07:10 PM

You didn't happen to find out the brand and model motherboard you have, did you?

rbreitr · 03-15-2006, 08:36 PM

crazijoe- I have not been able to find M/B brand name or model. But the machine is a Dell demension xps gen3, pent4 processor 550, 3.4GHz w/ht technology & 1MB cache.

crazijoe · 03-15-2006, 08:44 PM

If the drives are SATA you will need to load the SATA controller drivers. Do you have the service tag number on the back of the computer?

dai · 03-16-2006, 12:17 AM

use everest to find out which m/board you have,so we can have a look at the manual
http://www.majorgeeks.com/download4181.html

rbreitr · 03-16-2006, 01:14 PM

dai -That Everest is a great little app- thank you. It says the M/B is Dell Demension XPS. One strange thing - in storage it lists my main working drive as IDE not SATA? And it lists my printer as a disk drive???

crazijoe · 03-16-2006, 01:31 PM

Need the service tag number on the back of the computer.

rbreitr · 03-16-2006, 01:41 PM

crazijoe- its 5WKPG51 - sorry I missed that.

rbreitr · 03-16-2006, 01:45 PM

dai - in everest device resources there are a number of yellow? - 2for irq, 2 memory(1 raid controler), 5 port#s9havingf to do w/raid controller.

crazijoe · 03-16-2006, 01:46 PM

Did you install the chipset drivers after you installed the OS?

http://support.dell.com/support/down...&fileid=119730

dai · 03-16-2006, 04:07 PM

this lists what you have
http://support.dell.com/support/edoc...cs.htm#1105791
you need to install the raid ide driver

rbreitr · 03-16-2006, 07:50 PM

Dai - I went to dell doenload site and sought the raid ide driver. All they had where 2 application accelerators that i downloaded and installed. I suspect those are not the same as drivers... Anyhow, nothing happened. At least I did not seem to break anything!

03-15-2006, 10:12 AM	#1 (permalink)
rbreitr Registered User Join Date: Dec 2005 Posts: 20 OS: win xp	2 HDs dissapeared - HELP My computer has three internal HDs - main is SATA and two ide. I replaced the main drive and reinstalled Win XP. Main drive is OK, but the other two are not recognized, although they do show in the bios. I did unplug them while I installed the main drive. Please advise.

03-15-2006, 10:49 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	are they on an eide capable of raid __________________

03-15-2006, 11:41 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	look in your manual what m/b are you using __________________

03-15-2006, 11:49 AM	#5 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	Check in Disk Management. __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software

03-15-2006, 12:41 PM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	m/b=motherboard __________________

03-15-2006, 11:27 AM	#3 (permalink)
rbreitr Registered User Join Date: Dec 2005 Posts: 20 OS: win xp	I do not know - how do I find out?

03-15-2006, 12:39 PM	#6 (permalink)
rbreitr Registered User Join Date: Dec 2005 Posts: 20 OS: win xp	dai - don't have manuals and what is m/b? crazijoe - the missing drives don't show in disk management

03-15-2006, 01:40 PM	#8 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,163 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	So they do not show up in My Computer or Device Manager? Try this: Click Start / Run and type in regedit Open Regedit, and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} Checked for values named Lowerfilters Upperfilters Delete them. Reboot the system, the drives should start functioning again. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

03-15-2006, 06:06 PM	#9 (permalink)
rbreitr Registered User Join Date: Dec 2005 Posts: 20 OS: win xp	Geekgirl - I found the last named number, in fact there are a bunch. Only the first that I selected has the value "lowerfilters". Is that enough? "upperfiltrs" is not in any of the others -{4D36E965-E325-11CE-BFC1-08002BE10318} I am really leary of deleteing from registry, although I have done it before.

03-15-2006, 07:10 PM	#10 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	You didn't happen to find out the brand and model motherboard you have, did you? __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software

03-15-2006, 08:36 PM	#11 (permalink)
rbreitr Registered User Join Date: Dec 2005 Posts: 20 OS: win xp	crazijoe- I have not been able to find M/B brand name or model. But the machine is a Dell demension xps gen3, pent4 processor 550, 3.4GHz w/ht technology & 1MB cache.

03-15-2006, 08:44 PM	#12 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	If the drives are SATA you will need to load the SATA controller drivers. Do you have the service tag number on the back of the computer? __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software

03-16-2006, 12:17 AM	#13 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	use everest to find out which m/board you have,so we can have a look at the manual http://www.majorgeeks.com/download4181.html __________________

03-16-2006, 01:14 PM	#14 (permalink)
rbreitr Registered User Join Date: Dec 2005 Posts: 20 OS: win xp	dai -That Everest is a great little app- thank you. It says the M/B is Dell Demension XPS. One strange thing - in storage it lists my main working drive as IDE not SATA? And it lists my printer as a disk drive???

03-16-2006, 01:31 PM	#15 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	Need the service tag number on the back of the computer. __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software

03-16-2006, 01:41 PM	#16 (permalink)
rbreitr Registered User Join Date: Dec 2005 Posts: 20 OS: win xp	crazijoe- its 5WKPG51 - sorry I missed that.

03-16-2006, 01:45 PM	#17 (permalink)
rbreitr Registered User Join Date: Dec 2005 Posts: 20 OS: win xp	dai - in everest device resources there are a number of yellow? - 2for irq, 2 memory(1 raid controler), 5 port#s9havingf to do w/raid controller.

03-16-2006, 01:46 PM	#18 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	Did you install the chipset drivers after you installed the OS? http://support.dell.com/support/down...&fileid=119730 __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software

03-16-2006, 04:07 PM	#19 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	this lists what you have http://support.dell.com/support/edoc...cs.htm#1105791 you need to install the raid ide driver __________________

03-16-2006, 07:50 PM	#20 (permalink)
rbreitr Registered User Join Date: Dec 2005 Posts: 20 OS: win xp	Dai - I went to dell doenload site and sought the raid ide driver. All they had where 2 application accelerators that i downloaded and installed. I suspect those are not the same as drivers... Anyhow, nothing happened. At least I did not seem to break anything!