Lacie ext usb HD can't see it...

0Musty0 · 08-08-2005, 04:51 PM

I have following: Lacie external usb HD (a maxtor drive), and XP Home

Problem I have is XP won't always recognise it as a HD in My Computer.

The first time i plugged it in it was shown as a new HD, which I formatted and copied some stuff to it just as a test.

But now after restarting, it doesn't show up as a drive in windows explorer. When I plug it into usb port, the drive is added to the Safely Remove Hardware List, so it knows the HD is there.

Looking at Computer/Disk management it is not given a drive letter in the list of volumes at the top but is shown as disk5 and unallocated in the list below. (When 1st formatted it was shown as drive M: & formatted).

The drive is also in the device manager list, and is running and powered ok.

I have restarted a couple of times but to no avail. any help gratefully received.

**linderman** · 08-08-2005, 06:37 PM

I have run into this problem several times with USB cameras and their docking stations

I had success by deleting all references of the hardware (hardware manager) for the usb device and uninstall from the control panel any software you may have loaded for it / unplug the drive / total shutdown the computer twice then download and install service pack 2 (sometimes it takes two complete shutdowns to wake up the bios - thats why i personally dont use restarts or soft boots when installing hardware / also try another cable - bad cables are a common usb problem.

http://www.microsoft.com/technet/pro.../winxpsp2.mspx

regards

joe

**linderman** · 08-08-2005, 06:44 PM

Try this first

http://www.rojakpot.com/default.aspx...var1=0&var2=92

please let us know how you progress / dont hesitate to ask more questions

regards

joe

**johnwill** · 08-09-2005, 08:37 AM

Unplug ALL USB devices.
Open Device Manager.
View, Show Hidden Devices.
Uninstall all devices under USB Controllers.
Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

When this is done, reboot TWICE.

Reconnect the USB devices and see if they're recognized properly.

08-08-2005, 04:51 PM	#1 (permalink)
0Musty0 Registered User Join Date: Aug 2005 Posts: 1 OS: XP	Lacie ext usb HD can't see it... I have following: Lacie external usb HD (a maxtor drive), and XP Home Problem I have is XP won't always recognise it as a HD in My Computer. The first time i plugged it in it was shown as a new HD, which I formatted and copied some stuff to it just as a test. But now after restarting, it doesn't show up as a drive in windows explorer. When I plug it into usb port, the drive is added to the Safely Remove Hardware List, so it knows the HD is there. Looking at Computer/Disk management it is not given a drive letter in the list of volumes at the top but is shown as disk5 and unallocated in the list below. (When 1st formatted it was shown as drive M: & formatted). The drive is also in the device manager list, and is running and powered ok. I have restarted a couple of times but to no avail. any help gratefully received.

08-08-2005, 06:37 PM	#2 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 20,441 OS: win 2000 pro / Win XP pro My System	I have run into this problem several times with USB cameras and their docking stations I had success by deleting all references of the hardware (hardware manager) for the usb device and uninstall from the control panel any software you may have loaded for it / unplug the drive / total shutdown the computer twice then download and install service pack 2 (sometimes it takes two complete shutdowns to wake up the bios - thats why i personally dont use restarts or soft boots when installing hardware / also try another cable - bad cables are a common usb problem. http://www.microsoft.com/technet/pro.../winxpsp2.mspx regards joe __________________ I still know nothing and I respect that fact, striving to improve and, along the way, help anyone that comes from the place that I used to be! Power Supply Selection LEARN TO BACK-UP YOUR DATA FREE & EASY YouTube - Runtime Software DriveImage XML tutorial

08-08-2005, 06:44 PM	#3 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 20,441 OS: win 2000 pro / Win XP pro My System	Try this first http://www.rojakpot.com/default.aspx...var1=0&var2=92 please let us know how you progress / dont hesitate to ask more questions regards joe __________________ I still know nothing and I respect that fact, striving to improve and, along the way, help anyone that comes from the place that I used to be! Power Supply Selection LEARN TO BACK-UP YOUR DATA FREE & EASY YouTube - Runtime Software DriveImage XML tutorial

08-09-2005, 08:37 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,802 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Unplug ALL USB devices. Open Device Manager. View, Show Hidden Devices. Uninstall all devices under USB Controllers. Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one. If you have a yellow ? with unknown devices, uninstall all of the entries there as well. When this is done, reboot TWICE. Reconnect the USB devices and see if they're recognized properly. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience