external hdd error

i like pencils · 08-06-2005, 12:32 PM

can someone help me?

my new 185GB external hard drive is giving me problems.
it was working fine but all of a sudden the computer cant register it.
i got an error " i / o device error " and now when i plug it in the computer does not even list it in "my computer"
dont know what to do

worst of all.... its my backup hdd.

please help !

**linderman** · 08-07-2005, 05:14 AM

Welcome to TSF:

if your external is the type which is in a hard drive caddy or enclosure / then I would try removing the drive from the enclosure and connecting it directly to your computer as a slave / this has in many similar circumstances "woke" up the computer at which point you would restore it tot he usb enclosure / could be a bad cable ????? do you have USB hub version 2.0 installed on your motherboard ???? also donwload service pack 2 for win xp or sp-4 for win 2k that has helped several of these problems !!

dont hesitate to ask more questions & reply on your progress

regards

joe

**johnwill** · 08-07-2005, 08:18 PM

Unplug ALL USB devices.
Open Device Manager.
View, Show Hidden Devices.
Uninstall all devices under USB Controllers.
Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

When this is done, reboot TWICE.

Reconnect the USB devices and see if they're recognized properly.

i like pencils · 08-11-2005, 11:38 AM

i tried by uninstalling all usb connections but it still does not work. the computer makes the noise that somthing is connected but thereafter does nothing.

do you have any other ideas? I dont really want to open the hdd's case as im not very fimiliar with hardware.

**johnwill** · 08-11-2005, 04:39 PM

Look in Device Manager and tell us what it has listed for the USB drive, should appear under Disk Drives, or perhaps USB Controllers or Other if it has errors.

i like pencils · 09-01-2005, 12:46 AM

well i found out what the problem was... i had more than one thing on the same usb. all i had to do was change the letter of the drive in the Computer Management...

thank you to all those that tried to help me earlier. It is much apreciated.

- i like pencils

Chris2007 · 12-19-2007, 05:36 PM

i got a problem on my External HDD, im using an external HDD case

akasa

intergral
high SPEED USB 2.0 interface 3.5" IDE DEVICE

the problem with it is that its making a static noise 4 times in the row, i dont know how to fix this problem please e-mail this to me or post here for me i need help on mine badly

08-06-2005, 12:32 PM	#1 (permalink)
i like pencils Registered User Join Date: Aug 2005 Posts: 8 OS: XP	external hdd error can someone help me? my new 185GB external hard drive is giving me problems. it was working fine but all of a sudden the computer cant register it. i got an error " i / o device error " and now when i plug it in the computer does not even list it in "my computer" dont know what to do worst of all.... its my backup hdd. please help !

08-07-2005, 05:14 AM	#2 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 20,437 OS: win 2000 pro / Win XP pro My System	Welcome to TSF: if your external is the type which is in a hard drive caddy or enclosure / then I would try removing the drive from the enclosure and connecting it directly to your computer as a slave / this has in many similar circumstances "woke" up the computer at which point you would restore it tot he usb enclosure / could be a bad cable ????? do you have USB hub version 2.0 installed on your motherboard ???? also donwload service pack 2 for win xp or sp-4 for win 2k that has helped several of these problems !! dont hesitate to ask more questions & reply on your progress regards joe __________________ I still know nothing and I respect that fact, striving to improve and, along the way, help anyone that comes from the place that I used to be! Power Supply Selection LEARN TO BACK-UP YOUR DATA FREE & EASY YouTube - Runtime Software DriveImage XML tutorial

08-07-2005, 08:18 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,720 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Unplug ALL USB devices. Open Device Manager. View, Show Hidden Devices. Uninstall all devices under USB Controllers. Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one. If you have a yellow ? with unknown devices, uninstall all of the entries there as well. When this is done, reboot TWICE. Reconnect the USB devices and see if they're recognized properly. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

08-11-2005, 11:38 AM	#4 (permalink)
i like pencils Registered User Join Date: Aug 2005 Posts: 8 OS: XP	still having external hdd problems i tried by uninstalling all usb connections but it still does not work. the computer makes the noise that somthing is connected but thereafter does nothing. do you have any other ideas? I dont really want to open the hdd's case as im not very fimiliar with hardware.

08-11-2005, 04:39 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,720 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Look in Device Manager and tell us what it has listed for the USB drive, should appear under Disk Drives, or perhaps USB Controllers or Other if it has errors. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

09-01-2005, 12:46 AM	#6 (permalink)
i like pencils Registered User Join Date: Aug 2005 Posts: 8 OS: XP	fixed it well i found out what the problem was... i had more than one thing on the same usb. all i had to do was change the letter of the drive in the Computer Management... thank you to all those that tried to help me earlier. It is much apreciated. - i like pencils

12-19-2007, 05:36 PM	#7 (permalink)
Chris2007 Registered User Join Date: Dec 2007 Posts: 1 OS: Windows Vista	Re: external hdd error i got a problem on my External HDD, im using an external HDD case akasa intergral high SPEED USB 2.0 interface 3.5" IDE DEVICE the problem with it is that its making a static noise 4 times in the row, i dont know how to fix this problem please e-mail this to me or post here for me i need help on mine badly