Dell 4300 blue screen

lil-j · 06-19-2005, 04:51 PM

Hi Everyone:I am new to site and I think I have read everything here on hard
drives? I am working on my grandsons Dell 4300 pc. I have worked on it several times with not much problems, but this time it is about to get the ole boy down Ha. It has a 40 GB hard drive with win xp home.The hard drive must have gotten an overload of viruses and would not respond at all.I finally took it out of his system and put it on my spare computer as slave and completly wipe the drive clean about five times. I then put it as master on my pc and install win xp. I then put it back in his pc. windows will not come up, the blue screen appears with this;--check for viruses on your pc remove any newly installed hard drive or hard drive controlles, check your hard drive to make sure it is properly conf. and terminated. run chkdsk/f to check hard drive corrupstion, and then restart your pc.technical info: ***stop 0x0000007b (oxf9e49640,0xc00000034,0x00000000,0x00000000). I have tried put another
good hard in and it gives same message. I can put it back in my old spare and hard drive workes fine. I have call dell support and that character told me that it still had a virus on hard drive, that's when I hung up the phone.I have reset bios, everything there seems ok( this is the short version of my story) Thanks for your help

crazijoe · 06-20-2005, 06:14 AM

Whenever some one gives me a computer that is loaded with viruses, the first thing I do is zero fill the drive. This will bring the drive to a "as new" state.
The next problem I see is that you are reloading WinXP on one computer then moving it to another one. This may work, but is highly unadvisable. The stop error you are encountering is a problem with device drivers or conflicts that are not loaded for the Dell machine.
Specifically:
http://support.microsoft.com/default...en-us;324103#3
or
http://support.microsoft.com/default...en-us;324103#4

If this is a Dell machine, it should have came with recovery CDs for reinstalling the OS.

jimscreechy · 06-20-2005, 06:16 AM

This is really quite a simple issue. The reason it is 'Blue Screening' is because you are installing XP with a set of configuration parameters tailored to your pc.
When you boot the disk in his pc it tries to find a hard ware config which is non existent because his hardware is different from yours.

This method of building pc only works if the two pieces of equipment are identical. So for large companies it is great as they may buy hundreds of even thousands of pc all the same model and type. Building one that works and simply copying the drive 'image' is then a great time saving measure.

So the solution is simple. put the disk in his pc, install XP and it will work fine.

Incidentally I don't know why you didn't just do this in the first place, there really was not need to remove the drive at all. Was there a particular reason for you doing it this way?

jimscreechy · 06-20-2005, 06:17 AM

beat me to it there Joe.

crazijoe · 06-20-2005, 06:24 AM

Quote:

Originally Posted by jimscreechy

beat me to it there Joe.

I hate when that happens

lil-j · 06-20-2005, 03:05 PM

Jim & Crizi:
The reason I took the drive out and put it my dell 4100 was that i could not get his machine to respond. I have acronis disk cleaner on mine and I thought
this would be the easiest way for me to clean the hard drive. I then put it back in his machine to load os system and again it would not take it and that is when I put the hard drive in with my pc and downloaded os.( Today) I tried to get it to take os again and it will not take it. I have made me a set of diskettes with disk cleaner on them and in the process of cleaning hard drive in his machine and then I will try the os again. Keeping my fingers crossed. Thanks very much guys for your help, will let you know how it goes

lil-j · 06-20-2005, 04:33 PM

5:00 PM Hi: back again, I have cleaned the hard drive, Put the os in the pc
and again it will not take disk. It flickers the light about 30 secounds then kicks
out the cd(good cd). I have tried going thru boot menu and the same thing. the bios looks ok to me, hard drive and cd drive reconized. I have made a set of Xp home startup diskettes and when I get to the secound disk it say ___file\ntkrnlmp.exe will not load the error code is 7. some where and it may be on this site they said to make a disk for this and when it say if you have extra files to put in to push F6. When I push F6 at the right time I get no response. (other things I have done) I have taken the battery out for a while and put back in, taken memory out and put back in. Thanks for your help

crazijoe · 06-21-2005, 05:17 AM

Will it boot to the floppy?

jimscreechy · 06-21-2005, 06:54 AM

Oh dear, the plot thickens! Ok well I have found two microsoft references to this issue try this link first
http://support.microsoft.com/default...&Product=winxp

Or try this one
http://support.microsoft.com/kb/318729/EN-US/

lil-j · 06-21-2005, 08:12 AM

Yes, it will boot from disket thanks guys

lil-j · 06-21-2005, 06:25 PM

I also went into the sites that jim suggested.One thought was to replace
memory. This unit only has one stick in it,so I did pull it out and replace it. The
problem still the same,Have defaulted bios several times as this site suggested.
Still looking. thanks

crazijoe · 06-22-2005, 05:10 AM

You've replaced the memory, it will boot to the floppy, It kicks the cd out after 30 seconds. Unless I'm missing something here, it sounds like a bad optical drive.
The first thing I would do is download the HDD manufacturers disk utility and zero out the HDD. Then try and run the recovery CD. If that fails try a different CD ROM dive.

lil-j · 06-22-2005, 04:28 PM

Well would you beleive it??? I read everything I could on this thing last nite.One guy replaced cable,another replaced Hard drive, both got rid of code 7.I replaced hard drive with a new spare that I had.Still got code 7.I replaced cd drive with a used one I had. When I tried the boot floppies I still got Code 7 on the 2nd disk. I decided to go ahead and try the cd and would you believe it started to download the os.I had to switch back and forth between 2 cds that I had (kept hanging up) but finally got the xp home loaded and everything works good.You were right crazi, I guess it was only working part time.Thanks very much for sticking with me.

crazijoe · 06-23-2005, 05:20 AM

No problem.
Glad we can help

06-19-2005, 04:51 PM	#1 (permalink)
lil-j Registered User Join Date: Jun 2005 Posts: 11 OS: xp	Dell 4300 blue screen Hi Everyone:I am new to site and I think I have read everything here on hard drives? I am working on my grandsons Dell 4300 pc. I have worked on it several times with not much problems, but this time it is about to get the ole boy down Ha. It has a 40 GB hard drive with win xp home.The hard drive must have gotten an overload of viruses and would not respond at all.I finally took it out of his system and put it on my spare computer as slave and completly wipe the drive clean about five times. I then put it as master on my pc and install win xp. I then put it back in his pc. windows will not come up, the blue screen appears with this;--check for viruses on your pc remove any newly installed hard drive or hard drive controlles, check your hard drive to make sure it is properly conf. and terminated. run chkdsk/f to check hard drive corrupstion, and then restart your pc.technical info: ***stop 0x0000007b (oxf9e49640,0xc00000034,0x00000000,0x00000000). I have tried put another good hard in and it gives same message. I can put it back in my old spare and hard drive workes fine. I have call dell support and that character told me that it still had a virus on hard drive, that's when I hung up the phone.I have reset bios, everything there seems ok( this is the short version of my story) Thanks for your help

06-20-2005, 06:14 AM	#2 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	Whenever some one gives me a computer that is loaded with viruses, the first thing I do is zero fill the drive. This will bring the drive to a "as new" state. The next problem I see is that you are reloading WinXP on one computer then moving it to another one. This may work, but is highly unadvisable. The stop error you are encountering is a problem with device drivers or conflicts that are not loaded for the Dell machine. Specifically: http://support.microsoft.com/default...en-us;324103#3 or http://support.microsoft.com/default...en-us;324103#4 If this is a Dell machine, it should have came with recovery CDs for reinstalling the OS. __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software Last edited by crazijoe; 06-20-2005 at 06:15 AM.

06-20-2005, 06:16 AM	#3 (permalink)
jimscreechy Registered User Join Date: Jan 2005 Location: UK Posts: 372 OS: xp	This is really quite a simple issue. The reason it is 'Blue Screening' is because you are installing XP with a set of configuration parameters tailored to your pc. When you boot the disk in his pc it tries to find a hard ware config which is non existent because his hardware is different from yours. This method of building pc only works if the two pieces of equipment are identical. So for large companies it is great as they may buy hundreds of even thousands of pc all the same model and type. Building one that works and simply copying the drive 'image' is then a great time saving measure. So the solution is simple. put the disk in his pc, install XP and it will work fine. Incidentally I don't know why you didn't just do this in the first place, there really was not need to remove the drive at all. Was there a particular reason for you doing it this way? __________________ []Intel Q6600 []2GB Samsung DDR3[]EVGA 790i Motherboard[]2 x Asus Geforce 8800GTX, Thermaltake Duorb VGA coolers[]OCZ 850 GameXtreme[]Adaptec 3805 Raid adaptor A Custom made car is always better than its production alternative.

06-20-2005, 06:17 AM	#4 (permalink)
jimscreechy Registered User Join Date: Jan 2005 Location: UK Posts: 372 OS: xp	beat me to it there Joe. __________________ []Intel Q6600 []2GB Samsung DDR3[]EVGA 790i Motherboard[]2 x Asus Geforce 8800GTX, Thermaltake Duorb VGA coolers[]OCZ 850 GameXtreme[]Adaptec 3805 Raid adaptor A Custom made car is always better than its production alternative.

06-20-2005, 04:33 PM	#7 (permalink)
lil-j Registered User Join Date: Jun 2005 Posts: 11 OS: xp	5:00 PM Hi: back again, I have cleaned the hard drive, Put the os in the pc and again it will not take disk. It flickers the light about 30 secounds then kicks out the cd(good cd). I have tried going thru boot menu and the same thing. the bios looks ok to me, hard drive and cd drive reconized. I have made a set of Xp home startup diskettes and when I get to the secound disk it say ___file\ntkrnlmp.exe will not load the error code is 7. some where and it may be on this site they said to make a disk for this and when it say if you have extra files to put in to push F6. When I push F6 at the right time I get no response. (other things I have done) I have taken the battery out for a while and put back in, taken memory out and put back in. Thanks for your help Last edited by lil-j; 06-20-2005 at 04:35 PM.

06-20-2005, 03:05 PM	#6 (permalink)
lil-j Registered User Join Date: Jun 2005 Posts: 11 OS: xp	Jim & Crizi: The reason I took the drive out and put it my dell 4100 was that i could not get his machine to respond. I have acronis disk cleaner on mine and I thought this would be the easiest way for me to clean the hard drive. I then put it back in his machine to load os system and again it would not take it and that is when I put the hard drive in with my pc and downloaded os.( Today) I tried to get it to take os again and it will not take it. I have made me a set of diskettes with disk cleaner on them and in the process of cleaning hard drive in his machine and then I will try the os again. Keeping my fingers crossed. Thanks very much guys for your help, will let you know how it goes

06-21-2005, 05:17 AM	#8 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	Will it boot to the floppy? __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software

06-21-2005, 06:54 AM	#9 (permalink)
jimscreechy Registered User Join Date: Jan 2005 Location: UK Posts: 372 OS: xp	Oh dear, the plot thickens! Ok well I have found two microsoft references to this issue try this link first http://support.microsoft.com/default...&Product=winxp Or try this one http://support.microsoft.com/kb/318729/EN-US/ __________________ []Intel Q6600 []2GB Samsung DDR3[]EVGA 790i Motherboard[]2 x Asus Geforce 8800GTX, Thermaltake Duorb VGA coolers[]OCZ 850 GameXtreme[]Adaptec 3805 Raid adaptor A Custom made car is always better than its production alternative.

06-21-2005, 08:12 AM	#10 (permalink)
lil-j Registered User Join Date: Jun 2005 Posts: 11 OS: xp	Yes, it will boot from disket thanks guys

06-21-2005, 06:25 PM	#11 (permalink)
lil-j Registered User Join Date: Jun 2005 Posts: 11 OS: xp	I also went into the sites that jim suggested.One thought was to replace memory. This unit only has one stick in it,so I did pull it out and replace it. The problem still the same,Have defaulted bios several times as this site suggested. Still looking. thanks

06-22-2005, 05:10 AM	#12 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	You've replaced the memory, it will boot to the floppy, It kicks the cd out after 30 seconds. Unless I'm missing something here, it sounds like a bad optical drive. The first thing I would do is download the HDD manufacturers disk utility and zero out the HDD. Then try and run the recovery CD. If that fails try a different CD ROM dive. __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software

06-22-2005, 04:28 PM	#13 (permalink)
lil-j Registered User Join Date: Jun 2005 Posts: 11 OS: xp	Well would you beleive it??? I read everything I could on this thing last nite.One guy replaced cable,another replaced Hard drive, both got rid of code 7.I replaced hard drive with a new spare that I had.Still got code 7.I replaced cd drive with a used one I had. When I tried the boot floppies I still got Code 7 on the 2nd disk. I decided to go ahead and try the cd and would you believe it started to download the os.I had to switch back and forth between 2 cds that I had (kept hanging up) but finally got the xp home loaded and everything works good.You were right crazi, I guess it was only working part time.Thanks very much for sticking with me. Last edited by lil-j; 06-22-2005 at 04:34 PM.

06-23-2005, 05:20 AM	#14 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	No problem. Glad we can help __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software