Computer is Continually Locking up / Freezing

silverblade · 11-03-2009, 12:39 AM

Hi I sure hope you can help me solve this problem.

I post here http://www.techsupportforum.com/micr...ing-sound.html but as of yet havent recived any assistance at all.
Maybe I posteded in the wrong section I dont know.

Problem:
Computer is randomly locking up and freezing, ctrl+alt+delt doesn't work. Forced to hit reset to restart.

When Dose it happen:
When switching web pages or new windows are loading / opening. All the time when trying to Play on line games such as Runes of magic or Guild Wars. Some times happens just as windows is starting and loading the desktop ie..not while in the internet or playing a game.

I dont know if its a hard ware issue or a windows issue.

What I have so far to eliminate the problem: ( with out any luck )
1. Updated Windows using windows update to include all patches and have service pack3
2. Updated-
Realtek HD audio drivers to-ver 5.686.0103.2008
Realtek 8111 LAN drivers to- ver 5.10.0.5605
ATI system Driver to- 8.51
4. Update Catalyst Control Center to--ver 9.10
5. Updated video card drivers to- Ver 8.661.0.0 date:23.09.2009
6. Completely reformatted hard drive and the did all of the above again.
7. Updated the Realtek audio drivers R2.23
8. Tryed running with only 1 memory stick useing bit 1 at a time
9. Under clocked my graphics card useing the Cat center
10. Update ( Flashed) my BIOs
11. Ran memory test with Mem86+ and with windiag--both had no errors but where only able to complete 1 pass thru befor locking up.
12. I have tryed to run diagnostic test useing Everest but it locks up as soon as it gets 3-7 min into the test.

I have been trying to work this out for 2 weeks now, with any luck.

--------[ Summary ]-------------------------------------------------------

Computer:
Computer Type: Self Built--ACPI-Multiproc-PC
Chassis: Thermaltake / Xaser III Super Tower / Fans-2xfront, 2 xrear, 2xside, 1xtop
Power Supply: Xilence / Model: xp700 / 700watt / Active PFC-ATX / DC output-+3.3v-25.0A, +5v-32.0A, +12v1-20.0A, 12v2-20.0A, +12v3-20.0A, -12v-0.5A, +5VSB-3.0A

Operating System: Microsoft Windows XP Home
OS Service Pack: Service Pack 3
Internet Explorer: 8.0.6001.18702
DirectX: 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type: QuadCore AMD Phenom II X4 945, 3000 MHz (15 x 200)
CPU Cooler: Box set
Type: MSI 790FX-GD70 Winki Edition (MS-7577) (2 PCI, 1 PCI-E x1, 4 PCI-E x16, 4 DDR3 DIMM, Audio, Dual Gigabit LAN, IEEE-1394)
Motherboard Chipset: AMD 790FX, AMD K10
System Memory : 3328 MB (DDR3-1333 DDR3 SDRAM)
BIOS Type: American Megatrends Inc. V2.0 04/23/2009

Display:
Video Adapter: ATI Radeon HD 4800 Series (1024 MB)
Card name: ATI Radeon HD 4890 Series
BIOS Version: Ver: 011.022.001.000.032215
Driver: Ver: 6.14.10.7008

--------[ GPU ]---------------------------------------------------------------------------------------------------------

[ PCI Express 2.0 x16: MSI R4890 (MS-V803) ]

Graphics Processor Properties:
Video Adapter MSI R4890 (MS-V803)
BIOS Version 011.022.001.000.032215
BIOS Date 03/18/09 05:11
GPU Code Name RV790
Part Number 113-BA9002-102
PCI Device 1002-9460 / 1462-8030 (Rev 00)
Process Technology 55 nm
Bus Type PCI Express 2.0 x16 @ x16
Memory Size 1 GB
GPU Clock 910 MHz (original: 880 MHz, overclock: 3%)
RAMDAC Clock 400 MHz
Pixel Pipelines 16
TMU Per Pipeline 1
Unified Shaders 800 (v4.1)
DirectX Hardware Support DirectX v10.1
Pixel Fillrate 14560 MPixel/s
Texel Fillrate 14560 MTexel/s

Memory Bus Properties:
Bus Type GDDR5
Bus Width 256-bit
Real Clock 975 MHz (QDR) (original: 999 MHz)
Effective Clock 3900 MHz
Bandwidth 121.9 GB/s

ATI catalyst control center--9.10 Ver 2009.0925.1707.28889

Moniter: Acer X223W [22" LCD] (LDX0D0508531)

Multimedia:
Audio Adapter: ATI Radeon HDMI @ ATI RV770 - High Definition Audio Controller Driver Ver: 5.0.50000.17, Date: 19.08.2009

Audio Adapter Realtek ALC889 @ ATI SB750 - High Definition Audio Controller Ver R2.23

Storage:
IDE Controller AMD PCI IDE Controller
IDE Controller AMD SATA Controller(Native IDE Mode)
IDE Controller Standard-two channel-PCI-IDE-Controller

Disk Drive 2x:
2x 250gig Barracuda, Seagate

Optical Drive:
HL-DT-ST DVDRAM GH20NS10 (DVD+R9:10x, DVD-R9:10x, DVD+RW:20x/8x, DVD-RW:20x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)

Network Adapter Realtek PCIe GBE Family Controller (192.168.0.100)

Memory:
Make:Corsair / Platinum Series / with Heatsink
Model:XMS3 / 1333Mhz / CAS9
Voltage: 1.5V
DDR3
2x2gig

If theres any addtional information that you need I can post it.

dai · 11-03-2009, 10:01 AM

lift the ram voltage to 1.65v

silverblade · 11-03-2009, 06:07 PM

I took it up 1.65 then 1.7 it didnt make it thru a mem86+ test with out locking up.

Instead I took it down abit and when with 1.066--8-8-8-20--ran mem86+ all night no errors.

I was kinda afraid to take it up any more even tho the memory says right on it 9-9-9-24 @ 1.5v but would never make it thru a complete mem86+ test.

Tumbleweed36 · 11-03-2009, 07:13 PM

Check the BIOS for voltages and temperatures and report them back here. Don't use an aftermarket program, but only the bios when you report them.

silverblade · 11-04-2009, 05:11 AM

I didnt find any where in the BIOs for memory temps, but I did get the rest.
these are after it had been runnig awhile.

CPU temp- 41c/104f
Sys temp- 48c/118f
Cpu fan speed- 3296

These are when it was stared and still cooll
CPUV Core-1.296v
CPU NB Core- 1.216v

FSB / DRAM RAtio- 1:2.66
Adjusted DRAM Freq MHz-1066
Mem Timeing-2T

Memory-Z ( is with in the BIOs, showed me this about the memory )
DIm 1& 2
TCL-9
TRCD-9
TRP-9
TRAS-24
TRFC-74
TWR-10
TWTR-5
TRRD-5
TRTP-5

CPU-Z shows some thing differant.

11-03-2009, 12:39 AM	#1 (permalink)
silverblade Registered User Join Date: Jan 2008 Posts: 9 OS: windows xp with service pack2	Computer is Continually Locking up / Freezing Hi I sure hope you can help me solve this problem. I post here http://www.techsupportforum.com/micr...ing-sound.html but as of yet havent recived any assistance at all. Maybe I posteded in the wrong section I dont know. Problem: Computer is randomly locking up and freezing, ctrl+alt+delt doesn't work. Forced to hit reset to restart. When Dose it happen: When switching web pages or new windows are loading / opening. All the time when trying to Play on line games such as Runes of magic or Guild Wars. Some times happens just as windows is starting and loading the desktop ie..not while in the internet or playing a game. I dont know if its a hard ware issue or a windows issue. What I have so far to eliminate the problem: ( with out any luck ) 1. Updated Windows using windows update to include all patches and have service pack3 2. Updated- Realtek HD audio drivers to-ver 5.686.0103.2008 Realtek 8111 LAN drivers to- ver 5.10.0.5605 ATI system Driver to- 8.51 4. Update Catalyst Control Center to--ver 9.10 5. Updated video card drivers to- Ver 8.661.0.0 date:23.09.2009 6. Completely reformatted hard drive and the did all of the above again. 7. Updated the Realtek audio drivers R2.23 8. Tryed running with only 1 memory stick useing bit 1 at a time 9. Under clocked my graphics card useing the Cat center 10. Update ( Flashed) my BIOs 11. Ran memory test with Mem86+ and with windiag--both had no errors but where only able to complete 1 pass thru befor locking up. 12. I have tryed to run diagnostic test useing Everest but it locks up as soon as it gets 3-7 min into the test. I have been trying to work this out for 2 weeks now, with any luck. --------[ Summary ]------------------------------------------------------- Computer: Computer Type: Self Built--ACPI-Multiproc-PC Chassis: Thermaltake / Xaser III Super Tower / Fans-2xfront, 2 xrear, 2xside, 1xtop Power Supply: Xilence / Model: xp700 / 700watt / Active PFC-ATX / DC output-+3.3v-25.0A, +5v-32.0A, +12v1-20.0A, 12v2-20.0A, +12v3-20.0A, -12v-0.5A, +5VSB-3.0A Operating System: Microsoft Windows XP Home OS Service Pack: Service Pack 3 Internet Explorer: 8.0.6001.18702 DirectX: 4.09.00.0904 (DirectX 9.0c) Motherboard: CPU Type: QuadCore AMD Phenom II X4 945, 3000 MHz (15 x 200) CPU Cooler: Box set Type: MSI 790FX-GD70 Winki Edition (MS-7577) (2 PCI, 1 PCI-E x1, 4 PCI-E x16, 4 DDR3 DIMM, Audio, Dual Gigabit LAN, IEEE-1394) Motherboard Chipset: AMD 790FX, AMD K10 System Memory : 3328 MB (DDR3-1333 DDR3 SDRAM) BIOS Type: American Megatrends Inc. V2.0 04/23/2009 Display: Video Adapter: ATI Radeon HD 4800 Series (1024 MB) Card name: ATI Radeon HD 4890 Series BIOS Version: Ver: 011.022.001.000.032215 Driver: Ver: 6.14.10.7008 --------[ GPU ]--------------------------------------------------------------------------------------------------------- [ PCI Express 2.0 x16: MSI R4890 (MS-V803) ] Graphics Processor Properties: Video Adapter MSI R4890 (MS-V803) BIOS Version 011.022.001.000.032215 BIOS Date 03/18/09 05:11 GPU Code Name RV790 Part Number 113-BA9002-102 PCI Device 1002-9460 / 1462-8030 (Rev 00) Process Technology 55 nm Bus Type PCI Express 2.0 x16 @ x16 Memory Size 1 GB GPU Clock 910 MHz (original: 880 MHz, overclock: 3%) RAMDAC Clock 400 MHz Pixel Pipelines 16 TMU Per Pipeline 1 Unified Shaders 800 (v4.1) DirectX Hardware Support DirectX v10.1 Pixel Fillrate 14560 MPixel/s Texel Fillrate 14560 MTexel/s Memory Bus Properties: Bus Type GDDR5 Bus Width 256-bit Real Clock 975 MHz (QDR) (original: 999 MHz) Effective Clock 3900 MHz Bandwidth 121.9 GB/s ATI catalyst control center--9.10 Ver 2009.0925.1707.28889 Moniter: Acer X223W [22" LCD] (LDX0D0508531) Multimedia: Audio Adapter: ATI Radeon HDMI @ ATI RV770 - High Definition Audio Controller Driver Ver: 5.0.50000.17, Date: 19.08.2009 Audio Adapter Realtek ALC889 @ ATI SB750 - High Definition Audio Controller Ver R2.23 Storage: IDE Controller AMD PCI IDE Controller IDE Controller AMD SATA Controller(Native IDE Mode) IDE Controller Standard-two channel-PCI-IDE-Controller Disk Drive 2x: 2x 250gig Barracuda, Seagate Optical Drive: HL-DT-ST DVDRAM GH20NS10 (DVD+R9:10x, DVD-R9:10x, DVD+RW:20x/8x, DVD-RW:20x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM) Network Adapter Realtek PCIe GBE Family Controller (192.168.0.100) Memory: Make:Corsair / Platinum Series / with Heatsink Model:XMS3 / 1333Mhz / CAS9 Voltage: 1.5V DDR3 2x2gig If theres any addtional information that you need I can post it.

11-03-2009, 10:01 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,759 OS: win 7 32x 64x rtm	Re: Computer is Continually Locking up / Freezing lift the ram voltage to 1.65v __________________

11-03-2009, 06:07 PM	#3 (permalink)
silverblade Registered User Join Date: Jan 2008 Posts: 9 OS: windows xp with service pack2	Re: Computer is Continually Locking up / Freezing I took it up 1.65 then 1.7 it didnt make it thru a mem86+ test with out locking up. Instead I took it down abit and when with 1.066--8-8-8-20--ran mem86+ all night no errors. I was kinda afraid to take it up any more even tho the memory says right on it 9-9-9-24 @ 1.5v but would never make it thru a complete mem86+ test.

11-03-2009, 07:13 PM	#4 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,707 OS: XP Professional	Re: Computer is Continually Locking up / Freezing Check the BIOS for voltages and temperatures and report them back here. Don't use an aftermarket program, but only the bios when you report them. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

11-04-2009, 05:11 AM	#5 (permalink)
silverblade Registered User Join Date: Jan 2008 Posts: 9 OS: windows xp with service pack2	Re: Computer is Continually Locking up / Freezing I didnt find any where in the BIOs for memory temps, but I did get the rest. these are after it had been runnig awhile. CPU temp- 41c/104f Sys temp- 48c/118f Cpu fan speed- 3296 These are when it was stared and still cooll CPUV Core-1.296v CPU NB Core- 1.216v FSB / DRAM RAtio- 1:2.66 Adjusted DRAM Freq MHz-1066 Mem Timeing-2T Memory-Z ( is with in the BIOs, showed me this about the memory ) DIm 1& 2 TCL-9 TRCD-9 TRP-9 TRAS-24 TRFC-74 TWR-10 TWTR-5 TRRD-5 TRTP-5 CPU-Z shows some thing differant.