SimpleTech external HDD isn't recognized by WinXP

dual layer dvd · 11-01-2009, 04:05 PM

Hey everyone,

I did a reformat of my HP laptop running WinXP SP3 Media Center; and my Seagate 1.5tb external HDD works fine plug-and-play, but the SimpleTech 500gb isn't recognized.

I have...
- Uninstalled all USB drivers / restarted (three times)
- Visited Microsoft Update (no updates or patches needed)
- Installed SP3

Everything else seems to be functioning fine. The hard drive is BRAND new (only a month old) and before the reformat worked perfectly, started up with the computer and powered off with the computer. The light still comes on when I plus in the USB cord, but nothing populates in My Computer or comes up as "Auto-play"

ANY THOUGHTS??? thanks! :)

**raptor_pa** · 11-01-2009, 04:18 PM

Is the drive shown in my computer? What does it do if you double click the drive? Does it show in disk management and if so what does it show for a file system?

dual layer dvd · 11-02-2009, 11:58 AM

Quote:

Originally Posted by raptor_pa

Is the drive shown in my computer? What does it do if you double click the drive? Does it show in disk management and if so what does it show for a file system?

I will double check when I get home, but if I remember right an icon appears in my computer, but when I double click it, it prompts me to "insert disc" as if there is no real connectivity.

This happened once before with the same hard drive when I first got it and did a reformat, but it fixed itself after I applied XP updates and restarted.

Thanks :)

dual layer dvd · 11-15-2009, 12:50 PM

Still isn't working... I did another factory complete reset (Destructive Recovery on HP's E partition) a few nights ago (I have it down to a couple hours now, lol) and although when I plugged the hard-drive in, the light came on and it began to 'spin' as usual, AND the laptop recognized it and said "You new hardware is installed but may not work properly" message on the screen, even after restarting the laptop it would not register in my computer.

I then spent hours installing every last Windows XP update, and still.... nothing.

My Seagate External HDD immediately populates... BUT I HAVE A THEORY (which might not be close to correct, haha). Seagate has an icon in the main folder named "Autoplay," which I think allows it to be swappable and plug-and-play, whereas perhaps that feature was deleted from my SimpleTECH Hitachi hard drive.

???

dual layer dvd · 11-24-2009, 10:45 PM

:( I truly think the hard drive is still functioning correctly, something is just getting lost in the connection for some reason (although my Seagate 1.5tb drive works)

Is there any troubleshooting or testing steps I can take? THANKS

11-01-2009, 04:05 PM	#1 (permalink)
dual layer dvd Registered User Join Date: Aug 2008 Posts: 127 OS: xp media center My System	SimpleTech external HDD isn't recognized by WinXP Hey everyone, I did a reformat of my HP laptop running WinXP SP3 Media Center; and my Seagate 1.5tb external HDD works fine plug-and-play, but the SimpleTech 500gb isn't recognized. I have... - Uninstalled all USB drivers / restarted (three times) - Visited Microsoft Update (no updates or patches needed) - Installed SP3 Everything else seems to be functioning fine. The hard drive is BRAND new (only a month old) and before the reformat worked perfectly, started up with the computer and powered off with the computer. The light still comes on when I plus in the USB cord, but nothing populates in My Computer or comes up as "Auto-play" *ANY THOUGHTS*??? thanks! :)

11-01-2009, 04:18 PM	#2 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,936 OS: XP	Re: SimpleTech external HDD isn't recognized by WinXP Is the drive shown in my computer? What does it do if you double click the drive? Does it show in disk management and if so what does it show for a file system? __________________

11-15-2009, 12:50 PM	#4 (permalink)
dual layer dvd Registered User Join Date: Aug 2008 Posts: 127 OS: xp media center My System	Re: SimpleTech external HDD isn't recognized by WinXP Still isn't working... I did another factory complete reset (Destructive Recovery on HP's E partition) a few nights ago (I have it down to a couple hours now, lol) and although when I plugged the hard-drive in, the light came on and it began to 'spin' as usual, AND the laptop recognized it and said "You new hardware is installed but may not work properly" message on the screen, even after restarting the laptop it would not register in my computer. I then spent hours installing every last Windows XP update, and still.... nothing. My Seagate External HDD immediately populates... BUT I HAVE A THEORY (which might not be close to correct, haha). Seagate has an icon in the main folder named "Autoplay," which I think allows it to be swappable and plug-and-play, whereas perhaps that feature was deleted from my SimpleTECH Hitachi hard drive. ???

11-24-2009, 10:45 PM	#5 (permalink)
dual layer dvd Registered User Join Date: Aug 2008 Posts: 127 OS: xp media center My System	Re: SimpleTech external HDD isn't recognized by WinXP :( I truly think the hard drive is still functioning correctly, something is just getting lost in the connection for some reason (although my Seagate 1.5tb drive works) Is there any troubleshooting or testing steps I can take? THANKS