WD External Hard Drive - Can't Transfer Big Files

dj415 · 10-23-2009, 08:44 AM

Hi, I have a 1TB WD MyBook Essential that is now not allowing me to transfer big files sizes, such as around 6GB files +, from the drive. I am using Windows 7, and until a couple days ago was not having this problem. The drive is recognized, I can see what is stored on it, and I am still able to move files of around 1 GB - I haven't tried anything between those. Is there any to fix this, or at least 1 last time take the files of the ext hard drive for I am receiving a replacement. And no, the file format is NTFS not FAT32. Thanks in advance.

**raptor_pa** · 10-23-2009, 08:49 AM

What is the format of the target drive, what error message do you get?

dj415 · 10-23-2009, 08:53 AM

the format of both my win 7 computer and ext hard drive are both NTFS, and I'm getting an error message, but rather the window with the progress bar just freezes.

**raptor_pa** · 10-23-2009, 09:57 AM

Try diabling your realtime antivirus scan and try copying the file - see if that is any better

dj415 · 10-23-2009, 03:37 PM

I don't believe it had any effect, though I was able to move a 6 GB file, but it still freezes with the 7GB

Dogg · 10-23-2009, 03:58 PM

How is it connected? USB? If USB, which ports, front panel or back panel? Any other USB devices in use?

dj415 · 10-23-2009, 04:02 PM

it is in the front, which works with other things, and then there is or 1 or 2 other devices using usb in the back, and i've tried plugging it into the back and no luck.

Dogg · 10-24-2009, 08:24 AM

I'm not familiar with that external drive. Is it self powered? If not, it could be a USB port power issue. If it is, it could be a driver or device conflict issue. Has anything changed recently or around the time the problem started? Were you using Win 7 the whole time?

You could try using the WD disk tools to test the drive. You may also want to check the Windows System Event Viewer to see if it is logging any errors.

10-23-2009, 08:44 AM	#1 (permalink)
dj415 Registered User Join Date: Oct 2009 Posts: 4 OS: Windows 7	WD External Hard Drive - Can't Transfer Big Files Hi, I have a 1TB WD MyBook Essential that is now not allowing me to transfer big files sizes, such as around 6GB files +, from the drive. I am using Windows 7, and until a couple days ago was not having this problem. The drive is recognized, I can see what is stored on it, and I am still able to move files of around 1 GB - I haven't tried anything between those. Is there any to fix this, or at least 1 last time take the files of the ext hard drive for I am receiving a replacement. And no, the file format is NTFS not FAT32. Thanks in advance.

10-23-2009, 08:49 AM	#2 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,923 OS: XP	Re: WD External Hard Drive - Can't Transfer Big Files What is the format of the target drive, what error message do you get? __________________

10-23-2009, 08:53 AM	#3 (permalink)
dj415 Registered User Join Date: Oct 2009 Posts: 4 OS: Windows 7	Re: WD External Hard Drive - Can't Transfer Big Files the format of both my win 7 computer and ext hard drive are both NTFS, and I'm getting an error message, but rather the window with the progress bar just freezes.

10-23-2009, 09:57 AM	#4 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,923 OS: XP	Re: WD External Hard Drive - Can't Transfer Big Files Try diabling your realtime antivirus scan and try copying the file - see if that is any better __________________

10-23-2009, 03:37 PM	#5 (permalink)
dj415 Registered User Join Date: Oct 2009 Posts: 4 OS: Windows 7	Re: WD External Hard Drive - Can't Transfer Big Files I don't believe it had any effect, though I was able to move a 6 GB file, but it still freezes with the 7GB

10-23-2009, 03:58 PM	#6 (permalink)
Dogg Tech Hardware Team Join Date: Apr 2009 Location: St Louis, MO Posts: 2,084 OS: XP sp3	Re: WD External Hard Drive - Can't Transfer Big Files How is it connected? USB? If USB, which ports, front panel or back panel? Any other USB devices in use? __________________ Google is your friend !

10-23-2009, 04:02 PM	#7 (permalink)
dj415 Registered User Join Date: Oct 2009 Posts: 4 OS: Windows 7	Re: WD External Hard Drive - Can't Transfer Big Files it is in the front, which works with other things, and then there is or 1 or 2 other devices using usb in the back, and i've tried plugging it into the back and no luck.

10-24-2009, 08:24 AM	#8 (permalink)
Dogg Tech Hardware Team Join Date: Apr 2009 Location: St Louis, MO Posts: 2,084 OS: XP sp3	Re: WD External Hard Drive - Can't Transfer Big Files I'm not familiar with that external drive. Is it self powered? If not, it could be a USB port power issue. If it is, it could be a driver or device conflict issue. Has anything changed recently or around the time the problem started? Were you using Win 7 the whole time? You could try using the WD disk tools to test the drive. You may also want to check the Windows System Event Viewer to see if it is logging any errors. __________________ Google is your friend !