My Book World Edition won't turn on

sevad · 10-21-2009, 07:16 PM

My Book World Edition won't turn on. It does have power, but when I push the botton the blue light wont come on where the botton is. What can I do to fix this problem?

entropy128 · 10-21-2009, 08:07 PM

How do you know it has power if you don't get any lights? Just that it's "plugged in"?
You could test the AC adapter with a multimeter (on the DC side) to make sure it's actually providing power. A bad/replaceable adapter would be the simplest problem to fix.

If you don't hear the disk spin up at all, and don't get any lights from the ethernet port, you're probably going to have to get a replacement (the controller is bad). But I don't know WDs procedures for that (whether or not you'd get the same disk back but with a new controller/enclosure), and I'd be afraid to send it to them. You could take the thing apart and [if only temporarily] just slave the SATA disk in a PC; you should be able to pull all the data off of it with no problem if the disk is good. They're a bit annoying to take apart, but it's do-able.

I'd first test the adapter, and if it's good, call WD and ask about their policies on warranty replacement; specifically if they can replace the NAS enclosure but return the same drive to you. You don't want to send it to them if they're just going to replace the whole thing, without letting you keep your original drive.

sevad · 10-23-2009, 04:07 PM

The light at the ethernet port is on and the unit is warm to the touch.

10-21-2009, 07:16 PM	#1 (permalink)
sevad Registered User Join Date: Oct 2009 Posts: 2 OS: xp	My Book World Edition won't turn on My Book World Edition won't turn on. It does have power, but when I push the botton the blue light wont come on where the botton is. What can I do to fix this problem?

10-21-2009, 08:07 PM	#2 (permalink)
entropy128 Registered User Join Date: Oct 2009 Posts: 21 OS: Windows XP Pro SP3	Re: My Book World Edition won't turn on How do you know it has power if you don't get any lights? Just that it's "plugged in"? You could test the AC adapter with a multimeter (on the DC side) to make sure it's actually providing power. A bad/replaceable adapter would be the simplest problem to fix. If you don't hear the disk spin up at all, and don't get any lights from the ethernet port, you're probably going to have to get a replacement (the controller is bad). But I don't know WDs procedures for that (whether or not you'd get the same disk back but with a new controller/enclosure), and I'd be afraid to send it to them. You could take the thing apart and [if only temporarily] just slave the SATA disk in a PC; you should be able to pull all the data off of it with no problem if the disk is good. They're a bit annoying to take apart, but it's do-able. I'd first test the adapter, and if it's good, call WD and ask about their policies on warranty replacement; specifically if they can replace the NAS enclosure but return the same drive to you. You don't want to send it to them if they're just going to replace the whole thing, without letting you keep your original drive.

10-23-2009, 04:07 PM	#3 (permalink)
sevad Registered User Join Date: Oct 2009 Posts: 2 OS: xp	Re: My Book World Edition won't turn on The light at the ethernet port is on and the unit is warm to the touch.