Power went out, now I get "Primary hard drive failure"

MrToon · 10-15-2009, 09:04 AM

Last night my power went out due to a storm and shut down my PC (Dell) and now when I turn it on all I get is a black screen with the message "Primary hard disk drive 0 failure, strike the f1 key to continue, f2 to run the setup utility"
Now i'm going to assume the hard drive is shot and I'm going to need to buy a new one, is this a correct assumption and if so can I still pull my info off the hard drive if hooked up as a slave?

**raptor_pa** · 10-15-2009, 09:30 AM

Is the HD recognized corectly in BIOS? Unless it can be ID'd correctly nothing you can do at home will get the data off.

MrToon · 10-15-2009, 11:23 AM

Setup utilities does recognize that the drive is there

**raptor_pa** · 10-15-2009, 11:59 AM

Bios setup? Is it reconized correctly by model number? What is the make and model of the drive.

MrToon · 10-15-2009, 07:27 PM

under "primary drive 0....................hard drive" the model is Maxtor ARES C64K, says drive type AUTO with capacity of 41111 MB

**raptor_pa** · 10-15-2009, 08:11 PM

What is the model on the label? What the BIOS is reporting is the default family rom name of the drive. This is incorrect, it is not reporting the correct model number. This generally indicates the drive is unable to initialize correctly by reading the SA or Service area of the disk. This is a series of tracks outside the normal user accessible data area hat contain firmware and adaptive code for the drive. Possible causes are head failure or damage/corruption to the SA area. This one will require professional recovery.

10-15-2009, 09:04 AM	#1 (permalink)
MrToon Registered User Join Date: Sep 2009 Posts: 13 OS: win xp	Power went out, now I get "Primary hard drive failure" Last night my power went out due to a storm and shut down my PC (Dell) and now when I turn it on all I get is a black screen with the message "Primary hard disk drive 0 failure, strike the f1 key to continue, f2 to run the setup utility" Now i'm going to assume the hard drive is shot and I'm going to need to buy a new one, is this a correct assumption and if so can I still pull my info off the hard drive if hooked up as a slave?

10-15-2009, 09:30 AM	#2 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,754 OS: XP	Re: Power went out, now I get "Primary hard drive failure" Is the HD recognized corectly in BIOS? Unless it can be ID'd correctly nothing you can do at home will get the data off. __________________

10-15-2009, 11:23 AM	#3 (permalink)
MrToon Registered User Join Date: Sep 2009 Posts: 13 OS: win xp	Re: Power went out, now I get "Primary hard drive failure" Setup utilities does recognize that the drive is there

10-15-2009, 11:59 AM	#4 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,754 OS: XP	Re: Power went out, now I get "Primary hard drive failure" Bios setup? Is it reconized correctly by model number? What is the make and model of the drive. __________________

10-15-2009, 07:27 PM	#5 (permalink)
MrToon Registered User Join Date: Sep 2009 Posts: 13 OS: win xp	Re: Power went out, now I get "Primary hard drive failure" under "primary drive 0....................hard drive" the model is Maxtor ARES C64K, says drive type AUTO with capacity of 41111 MB

10-15-2009, 08:11 PM	#6 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,754 OS: XP	Re: Power went out, now I get "Primary hard drive failure" What is the model on the label? What the BIOS is reporting is the default family rom name of the drive. This is incorrect, it is not reporting the correct model number. This generally indicates the drive is unable to initialize correctly by reading the SA or Service area of the disk. This is a series of tracks outside the normal user accessible data area hat contain firmware and adaptive code for the drive. Possible causes are head failure or damage/corruption to the SA area. This one will require professional recovery. __________________ Last edited by raptor_pa; 10-15-2009 at 08:22 PM.