Hard Drive not detected on BIO's

Branden17 · 08-26-2009, 05:55 AM

Hello, i have been using a home built computer for almost a year now. After i got off it today i left it unattended, during which time it went into sleep mode. I came back into the room later to find it had come out of sleep by itself and rebooted. when i turned the screen back on i saw a completely black screen that said "Reboot and select proper boot device." i rebooted several times to get the same screen after my ASUS mb screen went through. I put my windows Vista disk in and when i tried to repair it said it could not detect any kind of hard drive. I went into the BIO's to check everything out. I found that my HDD wasnt even being detected in the SATA port it was connected to. I switched ports around and still the same thing. I went into my PC and made sure everything was connected. I even re-connected everything. Same black error screen. I'm having a hard time believing that the Hard drive died after less than a years worth of usage. Could anyone help me dig a little deeper into this?

-Thanks

**raptor_pa** · 08-26-2009, 06:54 AM

What is the make and model of the HD - I'm going to guess it is a Seagate from the 7200.11 family......

Branden17 · 08-26-2009, 07:11 AM

heh uhhh... Its a Seagate Barracuda 500gb 16MB cache. so im assuming i should go out today and jsut buy a brand new Hard drive>?

**raptor_pa** · 08-26-2009, 07:34 AM

Model number? Might not be the 7200.11 The 7200.11 drives have a firmware bug that one day just turns the drive into a brick. Seagate released a patch to fix the issue, the problem is once the disk bricks, the patch cannot be applied until the drive is forced out of BSY state. Seagate is fixing the problem and patching the drive, returning it with data intact if the issue is caused by the bug. Seagate support has an online serial checker where you can enter the drive serial number ot seee if it is affected by the bug. If so, then contact Seagate support about getting it fixed.

Branden17 · 08-26-2009, 07:40 AM

yeah i looked it up it isnt a part of that line. hmmmmm...

ST3500641AS-RK

http://www.seagate.com/ww/v/index.js...00dd04090aRCRD

Yeah i was reading up on it when you first mentioned it. I'm not really sure what to make of it. The disk spins still, the wiring is all correct, and still its not showing in the BIOs. I was using the computer and it was working fine less than an hour before this problem started.

**raptor_pa** · 08-26-2009, 08:58 AM

Is the drive identified at all in BIOS? Any clicking noises from the drive or other unusual noises? The 7200.9 are usually pretty reliable, tho I've done head swaps on a couple due to head damage.

Branden17 · 08-26-2009, 02:41 PM

Its not detected at all. no unusal sounds or anything. everything ive tried still the hard drive is undetected in the BIOs.

Branden17 · 08-26-2009, 03:47 PM

haha. on the top of the hard drive itself "Seagate barracuda 7200.11 500gb."

**tosh9i** · 08-26-2009, 04:13 PM

Have you check to see if the cables are secure?

Branden17 · 08-26-2009, 04:55 PM

Yea ive gone down the list about 20 times. Have a unopened HDD im tempted to throw in there.

Branden17 · 08-26-2009, 05:56 PM

loaded up a WD HDD. BIO's detected it and everything is booting up and installing fine. Thanks for all the help

**raptor_pa** · 08-26-2009, 09:27 PM

Check the serial number on seagate's site, if the mode is affected by the firmware bug, contact Seagate, they are fixing and returning drives with data intact.

08-26-2009, 05:55 AM	#1 (permalink)
Branden17 Registered User Join Date: Aug 2009 Posts: 7 OS: Vista	Hard Drive not detected on BIO's Hello, i have been using a home built computer for almost a year now. After i got off it today i left it unattended, during which time it went into sleep mode. I came back into the room later to find it had come out of sleep by itself and rebooted. when i turned the screen back on i saw a completely black screen that said "Reboot and select proper boot device." i rebooted several times to get the same screen after my ASUS mb screen went through. I put my windows Vista disk in and when i tried to repair it said it could not detect any kind of hard drive. I went into the BIO's to check everything out. I found that my HDD wasnt even being detected in the SATA port it was connected to. I switched ports around and still the same thing. I went into my PC and made sure everything was connected. I even re-connected everything. Same black error screen. I'm having a hard time believing that the Hard drive died after less than a years worth of usage. Could anyone help me dig a little deeper into this? -Thanks

08-26-2009, 06:54 AM	#2 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,854 OS: XP	Re: Hard Drive not detected on BIO's What is the make and model of the HD - I'm going to guess it is a Seagate from the 7200.11 family...... __________________

08-26-2009, 07:11 AM	#3 (permalink)
Branden17 Registered User Join Date: Aug 2009 Posts: 7 OS: Vista	Re: Hard Drive not detected on BIO's heh uhhh... Its a Seagate Barracuda 500gb 16MB cache. so im assuming i should go out today and jsut buy a brand new Hard drive>?

08-26-2009, 07:34 AM	#4 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,854 OS: XP	Re: Hard Drive not detected on BIO's Model number? Might not be the 7200.11 The 7200.11 drives have a firmware bug that one day just turns the drive into a brick. Seagate released a patch to fix the issue, the problem is once the disk bricks, the patch cannot be applied until the drive is forced out of BSY state. Seagate is fixing the problem and patching the drive, returning it with data intact if the issue is caused by the bug. Seagate support has an online serial checker where you can enter the drive serial number ot seee if it is affected by the bug. If so, then contact Seagate support about getting it fixed. __________________

08-26-2009, 07:40 AM	#5 (permalink)
Branden17 Registered User Join Date: Aug 2009 Posts: 7 OS: Vista	Re: Hard Drive not detected on BIO's yeah i looked it up it isnt a part of that line. hmmmmm... ST3500641AS-RK http://www.seagate.com/ww/v/index.js...00dd04090aRCRD Yeah i was reading up on it when you first mentioned it. I'm not really sure what to make of it. The disk spins still, the wiring is all correct, and still its not showing in the BIOs. I was using the computer and it was working fine less than an hour before this problem started. Last edited by Branden17; 08-26-2009 at 08:08 AM.

08-26-2009, 08:58 AM	#6 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,854 OS: XP	Re: Hard Drive not detected on BIO's Is the drive identified at all in BIOS? Any clicking noises from the drive or other unusual noises? The 7200.9 are usually pretty reliable, tho I've done head swaps on a couple due to head damage. __________________

08-26-2009, 02:41 PM	#7 (permalink)
Branden17 Registered User Join Date: Aug 2009 Posts: 7 OS: Vista	Re: Hard Drive not detected on BIO's Its not detected at all. no unusal sounds or anything. everything ive tried still the hard drive is undetected in the BIOs.

08-26-2009, 03:47 PM	#8 (permalink)
Branden17 Registered User Join Date: Aug 2009 Posts: 7 OS: Vista	Re: Hard Drive not detected on BIO's haha. on the top of the hard drive itself "Seagate barracuda 7200.11 500gb."

08-26-2009, 04:13 PM	#9 (permalink)
tosh9i TSF Enthusiast Join Date: Aug 2006 Posts: 3,835 OS: Windows XP	Re: Hard Drive not detected on BIO's Have you check to see if the cables are secure? __________________ Tosh

08-26-2009, 04:55 PM	#10 (permalink)
Branden17 Registered User Join Date: Aug 2009 Posts: 7 OS: Vista	Re: Hard Drive not detected on BIO's Yea ive gone down the list about 20 times. Have a unopened HDD im tempted to throw in there.

08-26-2009, 05:56 PM	#11 (permalink)
Branden17 Registered User Join Date: Aug 2009 Posts: 7 OS: Vista	Re: Hard Drive not detected on BIO's loaded up a WD HDD. BIO's detected it and everything is booting up and installing fine. Thanks for all the help

08-26-2009, 09:27 PM	#12 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,854 OS: XP	Re: Hard Drive not detected on BIO's Check the serial number on seagate's site, if the mode is affected by the firmware bug, contact Seagate, they are fixing and returning drives with data intact. __________________