Computers do not recognise external USB hard dirve

red997 · 07-17-2009, 09:59 AM

So when I plug in my EHD it comes up with a message USB device not recognized and the tells me that it malfunctioned and windows cannot recognise it. I have a 1.5 terabite hard drive and only used it a few times. I have tried with Dell, Toshiba and compaq with windows 200, Xp and Vista any Idea I have stuff I need on this hard drive and cannot loose for work.
Any help is appriciated

**raptor_pa** · 07-17-2009, 11:40 AM

OK first thing to do is get the drive out of the enclosure and mount it internally to a desktop. need to determine if it is the drive, the enclosure, or the filesystem

red997 · 07-17-2009, 11:59 AM

ok can you tell me how to do it step by step

NYCANB · 07-17-2009, 01:05 PM

Check out WeRecoverData.com, they are a great recovery service, free evaluations!

**raptor_pa** · 07-17-2009, 01:10 PM

Getting it out of the enclosure is going to depend on what enclosure you actually have. That is just a case of looking for screws ( maybe behind rubber feet, stickers etc ) or looking for the appropriate seams or release tabs. Once you have the drive out and we know what the actual interface is we can point you to a tutorial for installing.

red997 · 07-17-2009, 03:12 PM

I got it out but how do you mount an external hard drive to a desktop?

**raptor_pa** · 07-17-2009, 06:37 PM

The acyual drive is identical to an internal drive. Is it IDE or SATA if you are not sure, google the model number of the drive and it will tell you which interface it is, and probably give you installation instructions in the manual. If it is seagate the model will be ST####### - WD will be WD######-### or something like that format.

07-17-2009, 09:59 AM	#1 (permalink)
red997 Registered User Join Date: Dec 2008 Posts: 25 OS: Windows Vista Buis	Computers do not recognise external USB hard dirve So when I plug in my EHD it comes up with a message USB device not recognized and the tells me that it malfunctioned and windows cannot recognise it. I have a 1.5 terabite hard drive and only used it a few times. I have tried with Dell, Toshiba and compaq with windows 200, Xp and Vista any Idea I have stuff I need on this hard drive and cannot loose for work. Any help is appriciated

07-17-2009, 11:40 AM	#2 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,913 OS: XP	Re: Computers do not recognise external USB hard dirve OK first thing to do is get the drive out of the enclosure and mount it internally to a desktop. need to determine if it is the drive, the enclosure, or the filesystem __________________

07-17-2009, 11:59 AM	#3 (permalink)
red997 Registered User Join Date: Dec 2008 Posts: 25 OS: Windows Vista Buis	Re: Computers do not recognise external USB hard dirve ok can you tell me how to do it step by step

07-17-2009, 01:05 PM	#4 (permalink)
NYCANB Registered User Join Date: Jul 2009 Posts: 1 OS: XP	Re: Computers do not recognise external USB hard dirve Check out WeRecoverData.com, they are a great recovery service, free evaluations!

07-17-2009, 01:10 PM	#5 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,913 OS: XP	Re: Computers do not recognise external USB hard dirve Getting it out of the enclosure is going to depend on what enclosure you actually have. That is just a case of looking for screws ( maybe behind rubber feet, stickers etc ) or looking for the appropriate seams or release tabs. Once you have the drive out and we know what the actual interface is we can point you to a tutorial for installing. __________________

07-17-2009, 03:12 PM	#6 (permalink)
red997 Registered User Join Date: Dec 2008 Posts: 25 OS: Windows Vista Buis	Re: Computers do not recognise external USB hard dirve I got it out but how do you mount an external hard drive to a desktop?

07-17-2009, 06:37 PM	#7 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 4,913 OS: XP	Re: Computers do not recognise external USB hard dirve The acyual drive is identical to an internal drive. Is it IDE or SATA if you are not sure, google the model number of the drive and it will tell you which interface it is, and probably give you installation instructions in the manual. If it is seagate the model will be ST####### - WD will be WD######-### or something like that format. __________________