Laptop harddrive just stops

rickyhill · 07-01-2009, 05:01 AM

My neighbours laptop starts up but when it gets to the windows welcome screen the screen goes blank and the hard drive stops. The power stays on but nothing happens. Any ideas. I only have a intermediate knowledge of computers so please give details.

System : Packard bell, Intel Celeron 1.4, 512mb ram.
O.S : Windows XP with no updates

MaverickUK · 07-02-2009, 06:16 AM

Hey,

Try and run the computer in "Safe Mode"; if the computer loads successfully then the issue you have is driver-related, which we will be able to assist you with if you would like further help.

07-01-2009, 05:01 AM	#1 (permalink)
rickyhill Registered User Join Date: Jul 2009 Posts: 12 OS: Vista	Laptop harddrive just stops My neighbours laptop starts up but when it gets to the windows welcome screen the screen goes blank and the hard drive stops. The power stays on but nothing happens. Any ideas. I only have a intermediate knowledge of computers so please give details. System : Packard bell, Intel Celeron 1.4, 512mb ram. O.S : Windows XP with no updates

07-02-2009, 06:16 AM	#2 (permalink)
MaverickUK Tech Hardware Team Join Date: Sep 2005 Location: Cheshire, England. Posts: 861 OS: XP Home My System	Re: Laptop harddrive just stops Hey, Try and run the computer in "Safe Mode"; if the computer loads successfully then the issue you have is driver-related, which we will be able to assist you with if you would like further help. __________________ Currently studying: CompTIA A+ CompTIA N+ Cisco Certified Network Associate