Question about a western digital internal hard drive

sharonthornhill · 11-20-2008, 10:47 PM

I have a western digital caviar se serial ATA hard drive (wd1600). The plastic connector is broken (not the metal prongs but the plastic part). How/Where can I get this fixed?

here is a picture of what I am talking about. (red arrow)

dai · 11-21-2008, 12:24 AM

contact wd and see if they will rma it

**kodi** · 11-21-2008, 12:27 AM

I had the same problem and managed to get a replacement refurbished drive from Western digital.
My drive was 11 months old (still in the warranty period) when I dropped it with the leads attached it hit the ground where the leads connect and broke of the plastic around the data cable, same as yours. I managed to get it working,using a safety cable the same as the one in the picture by just bending the contacts on the drive slightly so as when I connected the lead it made a firm contact.
I decided to ring WD and see if they could repair it or give me a drive at a reduced price, I told them that I dropped it and it was my fault and was not making a warranty claim.
The person on the phone asked me to email pictures which I did and about 5 days later he rang me to say that he would replace the drive.
If you talk nice to them they might do the same.

**Mcninjaguy** · 11-21-2008, 01:23 AM

Quote:

Originally Posted by kodi

.
If you talk nice to them they might do the same.

People are people even across an ocean and on the phone

11-20-2008, 10:47 PM	#1 (permalink)
sharonthornhill Registered User Join Date: Nov 2008 Posts: 1 OS: xp (desktop) and vista (laptop)	Question about a western digital internal hard drive I have a western digital caviar se serial ATA hard drive (wd1600). The plastic connector is broken (not the metal prongs but the plastic part). How/Where can I get this fixed? here is a picture of what I am talking about. (red arrow)

11-21-2008, 12:24 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,628 OS: vista 32x 64x ultimate retail	Re: Question about a western digital internal hard drive contact wd and see if they will rma it __________________

11-21-2008, 12:27 AM	#3 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,156 OS: Windows Vista Ultimate 64 and 32bit, Xp Pro, Windows 7-RC 64 & 32 Bit My System	Re: Question about a western digital internal hard drive I had the same problem and managed to get a replacement refurbished drive from Western digital. My drive was 11 months old (still in the warranty period) when I dropped it with the leads attached it hit the ground where the leads connect and broke of the plastic around the data cable, same as yours. I managed to get it working,using a safety cable the same as the one in the picture by just bending the contacts on the drive slightly so as when I connected the lead it made a firm contact. I decided to ring WD and see if they could repair it or give me a drive at a reduced price, I told them that I dropped it and it was my fault and was not making a warranty claim. The person on the phone asked me to email pictures which I did and about 5 days later he rang me to say that he would replace the drive. If you talk nice to them they might do the same. __________________ Brian