Under universal bus controllers Yellow Exclamation mark

eaglenisa · 05-14-2008, 08:17 AM

Hi

This is the first time I am using Tech Support and hope there is somebody who can help me. I have had a constant problem with the USB ports; they show a Yellow Exclamation mark on all the Intel (R) 82801Gg (ICH7 Family) USB Controllers

Under universal bus controllers

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Description:
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39.

When this happens I usually do a system restore to a previous day and it fixes the problem, but this time I had no restore points to go back to. I have installed the drivers from the CD but they keep failing. I have uninstalled the drivers/hardware and reinstalled but it still shows the yellow mark. Something is preventing the drivers from loading. I have also disabled antivirus and firewall but still nothing.

Could you please advise what to do urgently as I can not use anything in my USB PORTS.

My Computer spec is as follows:-

1. Intel CPU CORE 2 DUO
2. INTEL d975xbx2 Quade-Core Motherboard
3. Geforce 8600 GTS
4. Vista Ultimate 32bit oem

Many Thanks
Eaglenisa

dai · 05-14-2008, 01:42 PM

in the device manager click on view at the top and in the dropdown
show hidden devices
then uninstall all listed usb items
turn the computer off
unplug usb plugs
reboot twice
replug in the usb plugs

**kodi** · 05-14-2008, 02:27 PM

Latest Drivers Available HERE

05-14-2008, 08:17 AM	#1 (permalink)
eaglenisa Registered User Join Date: May 2008 Posts: 1 OS: VISTA	Under universal bus controllers Yellow Exclamation mark Hi This is the first time I am using Tech Support and hope there is somebody who can help me. I have had a constant problem with the USB ports; they show a Yellow Exclamation mark on all the Intel (R) 82801Gg (ICH7 Family) USB Controllers Under universal bus controllers Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Description: Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39. When this happens I usually do a system restore to a previous day and it fixes the problem, but this time I had no restore points to go back to. I have installed the drivers from the CD but they keep failing. I have uninstalled the drivers/hardware and reinstalled but it still shows the yellow mark. Something is preventing the drivers from loading. I have also disabled antivirus and firewall but still nothing. Could you please advise what to do urgently as I can not use anything in my USB PORTS. My Computer spec is as follows:- 1. Intel CPU CORE 2 DUO 2. INTEL d975xbx2 Quade-Core Motherboard 3. Geforce 8600 GTS 4. Vista Ultimate 32bit oem Many Thanks Eaglenisa

05-14-2008, 01:42 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 39,450 OS: vista 32x ultimate retail	Re: Under universal bus controllers Yellow Exclamation mark in the device manager click on view at the top and in the dropdown show hidden devices then uninstall all listed usb items turn the computer off unplug usb plugs reboot twice replug in the usb plugs __________________

05-14-2008, 02:27 PM	#3 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 6,324 OS: Windows Vista Ultimate, XP Professional My System	Re: Under universal bus controllers Yellow Exclamation mark Latest Drivers Available HERE __________________ Brian