fantom exernal drive not working

james e · 05-13-2008, 06:14 PM

i try to start my mu 1000 and the drive gives me the normal blue light and it also sounds like its beeping wich it isnt suposed to do (the disks arnt spining and the hd isnt regestering with the comp) please help need this drive

**linderman** · 05-13-2008, 07:12 PM

go to your hard drive manafactures website / support / downloads and download their free bootable diagnostic software utility and run it against the drive ........ make sure to run the thorough test

james e · 05-14-2008, 04:50 PM

i cant even do that the drive doesn't show up on my computer

**linderman** · 05-14-2008, 04:54 PM

return the drive to the manufacturer

james e · 05-15-2008, 08:57 AM

ya i know i was just wondering if anyone else had this problem

ncassler · 09-17-2008, 06:47 PM

I have a solution! I've seen lots of posts mentioning similar problems with the Fantom hard drives, but for some reason this is the only one I can actually reply to. Hopefully other people find this solution. Mine is a couple of years old and all of a sudden wouldn't show up on my computer. It would recognize that it was connected (icon in the taskbar popped up saying something was connected) but the drive didn't show up in "My Computer". Couldn't access it! Didn't work on other computers either. Emailed tech support with little hope, but their solution worked! Look for it in "Disk Management". Get there by right-clicking the My Computer icon and selecting “Manage”. Mine actually showed up there and I could get all my stuff off! Hope that works for someone else...

neondizzle420 · 08-06-2009, 10:00 AM

Quote:

Originally Posted by ncassler

I have a solution! I've seen lots of posts mentioning similar problems with the Fantom hard drives, but for some reason this is the only one I can actually reply to. Hopefully other people find this solution. Mine is a couple of years old and all of a sudden wouldn't show up on my computer. It would recognize that it was connected (icon in the taskbar popped up saying something was connected) but the drive didn't show up in "My Computer". Couldn't access it! Didn't work on other computers either. Emailed tech support with little hope, but their solution worked! Look for it in "Disk Management". Get there by right-clicking the My Computer icon and selecting “Manage”. Mine actually showed up there and I could get all my stuff off! Hope that works for someone else...

my hd doesnt even show there

**raptor_pa** · 08-06-2009, 12:29 PM

If the drive is not spinning, then it indiates a potential physical failure. If you need the data, remove the disk from the enclosure and attach it directly to the SATA port of a desktop to test. This will eliminate any potential issues with the enclosure. If the data is not critical, then you are better off to return the drive for replacement under warranty as Linderman mentioned.

qzack96 · 08-06-2009, 08:07 PM

How long ago did you purchase your external hard drive, neondizzle420? And what brand name is it? Also have you tried leaving it in your freezer for a while ? That is said to help a failing hard drive.

**raptor_pa** · 08-06-2009, 08:13 PM

DO NOT FREEZE HARD DRIVES! Every month we see at least a couple drives come through the lab that were in the freezer. The result is usually a head ripped loose from the stack due to condenstaion freezing and either sticking to the head or freezing to the platter and the head impacting it. Cooling a drive with an active cooler device or using a blue ice pack under the drive to keep it cool is one thing. But in other than a few very specific cases, like some bearing issues, freezing will do little to nothing for fixing a drive, and is more likely to cause even more damage to the data.

05-13-2008, 06:14 PM	#1 (permalink)
james e Registered User Join Date: May 2008 Posts: 3 OS: vista	fantom exernal drive not working i try to start my mu 1000 and the drive gives me the normal blue light and it also sounds like its beeping wich it isnt suposed to do (the disks arnt spining and the hd isnt regestering with the comp) please help need this drive

05-13-2008, 07:12 PM	#2 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 21,799 OS: win 2000 pro / Win XP pro My System	Re: fantom exernal drive not working go to your hard drive manafactures website / support / downloads and download their free bootable diagnostic software utility and run it against the drive ........ make sure to run the thorough test __________________ Power Supply Selection If you think a poor quality power supply cant make weird issues; think again!http://www.techsupportforum.com/hard...ubleshoot.html http://www.techsupportforum.com/hard...ml#post2598903

05-14-2008, 04:50 PM	#3 (permalink)
james e Registered User Join Date: May 2008 Posts: 3 OS: vista	Re: fantom exernal drive not working i cant even do that the drive doesn't show up on my computer

05-14-2008, 04:54 PM	#4 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 21,799 OS: win 2000 pro / Win XP pro My System	Re: fantom exernal drive not working return the drive to the manufacturer __________________ Power Supply Selection If you think a poor quality power supply cant make weird issues; think again!http://www.techsupportforum.com/hard...ubleshoot.html http://www.techsupportforum.com/hard...ml#post2598903

05-15-2008, 08:57 AM	#5 (permalink)
james e Registered User Join Date: May 2008 Posts: 3 OS: vista	Re: fantom exernal drive not working ya i know i was just wondering if anyone else had this problem

09-17-2008, 06:47 PM	#6 (permalink)
ncassler Registered User Join Date: Sep 2008 Posts: 1 OS: winXP	Re: fantom exernal drive not working I have a solution! I've seen lots of posts mentioning similar problems with the Fantom hard drives, but for some reason this is the only one I can actually reply to. Hopefully other people find this solution. Mine is a couple of years old and all of a sudden wouldn't show up on my computer. It would recognize that it was connected (icon in the taskbar popped up saying something was connected) but the drive didn't show up in "My Computer". Couldn't access it! Didn't work on other computers either. Emailed tech support with little hope, but their solution worked! Look for it in "Disk Management". Get there by right-clicking the My Computer icon and selecting “Manage”. Mine actually showed up there and I could get all my stuff off! Hope that works for someone else...

08-06-2009, 12:29 PM	#8 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 6,236 OS: XP	Re: fantom exernal drive not working If the drive is not spinning, then it indiates a potential physical failure. If you need the data, remove the disk from the enclosure and attach it directly to the SATA port of a desktop to test. This will eliminate any potential issues with the enclosure. If the data is not critical, then you are better off to return the drive for replacement under warranty as Linderman mentioned. __________________

08-06-2009, 08:07 PM	#9 (permalink)
qzack96 Registered User Join Date: Jan 2009 Posts: 18 OS: XP SP3 and Vista	Re: fantom exernal drive not working How long ago did you purchase your external hard drive, neondizzle420? And what brand name is it? Also have you tried leaving it in your freezer for a while ? That is said to help a failing hard drive.

08-06-2009, 08:13 PM	#10 (permalink)
raptor_pa Mod Hardware Team Join Date: Dec 2008 Location: Central PA Posts: 6,236 OS: XP	Re: fantom exernal drive not working DO NOT FREEZE HARD DRIVES! Every month we see at least a couple drives come through the lab that were in the freezer. The result is usually a head ripped loose from the stack due to condenstaion freezing and either sticking to the head or freezing to the platter and the head impacting it. Cooling a drive with an active cooler device or using a blue ice pack under the drive to keep it cool is one thing. But in other than a few very specific cases, like some bearing issues, freezing will do little to nothing for fixing a drive, and is more likely to cause even more damage to the data. __________________