Kernal Bluescreen.

dannyb86 · 05-11-2008, 03:10 AM

Its been happening now for the past 2 month's, i havent installed any new hardware or anything that could cause this problem, iv been told it could be my harddrive but i would like a second opinion on whats wrong before i go ahead spending money on the problem.

My computer used to freeze on regular occasions on start-up..on start-up i mean when the windows xp logo appears and the blue colored bar travels across the screen..

If i could get onto the desktop..10 minutes of the PC being on it would either restart itself randomly

OR

Give me this Blue kernal screen the message it gave me was this :

"KERNAL_DATA_INPAGE_ERROR.

***STOP : 0x0000007A (0xc02E6EFC, 0xc000000E, 0xB9BBFA13, 0x3023a860)

***Poartcls.sys - Address B9BBFA13 base at B9Ba5000, DATESTAMP 40574E49"

All help would be grateful thanks!.

**eneles** · 05-12-2008, 04:25 AM

Welcome to TSF.

Shouldn't it be Portcls.sys? If so, it's a problem with the sound driver.

What motherboard do you have?
If you don't know:
Download the " TSFdemo1" file, unpack and run it.

In "Tech Support Forum Hardware Reader" >> click "Copy to clipboard" >> paste the info in your post.

Also:
Attach a few mini dumps in zip format to your post.
The dump files are located in \Windows\Minidump.

If there are no minidumps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).

How to post an attachment.

dannyb86 · 05-12-2008, 09:11 AM

Yes thats correct sorry about the typo it's Portcls.sys.

Here is my info you asked for :

OpSys: Microsoft Windows XP Home Edition - Service Pack 3.0
Motherboard: 4CoreDual-VSTA (Version )
CPU: Intel(R) Pentium(R) 4 CPU 3.20GHz (Clock Speed 3214 )
RAM: 1279MB
Video: RADEON X850 XT
Video: RADEON X850 XT Secondary
Sound: Realtek High Definition Audio
Sound: Bluetooth AV/HS Audio
Modem: Bluetooth Fax Modem
Modem: Bluetooth DUN Modem
Modem: Bluetooth LAP Modem
Modem: Bluetooth LAP Modem #2
Network: VIA Compatable Fast Ethernet Adapter - Packet Scheduler Miniport
Network: Infrared Port
Drive: MAXTOR STM380211AS (Size ~75 GB)
Drive: Apple iPod USB Device (Size ~1 GB)
Optical Drive: ASUS DRW-1608P
Optical Drive: IDE DVD-ROM 16X
End of report

Mini012108-01.zip

Thanks for your help.

**eneles** · 05-12-2008, 11:36 AM

Thanks.
All minidumps point at a file named csrss.exe - and memory corruption.

Csrss.exe is a system file and should be located in \Windows\system32 - nowhere else.
If you find csrss.exe anywhere else it's, most likely, malware.
Having said that - scan your computer for virus/spyware.

Also - run chkdsk:
Right click the drive in "My computer" >> Properties >> Tools >> Check now. Tick both options and click "Start":

05-11-2008, 03:10 AM	#1 (permalink)
dannyb86 Registered User Join Date: May 2008 Posts: 2 OS: XP	Kernal Bluescreen. Its been happening now for the past 2 month's, i havent installed any new hardware or anything that could cause this problem, iv been told it could be my harddrive but i would like a second opinion on whats wrong before i go ahead spending money on the problem. My computer used to freeze on regular occasions on start-up..on start-up i mean when the windows xp logo appears and the blue colored bar travels across the screen.. If i could get onto the desktop..10 minutes of the PC being on it would either restart itself randomly OR Give me this Blue kernal screen the message it gave me was this : "KERNAL_DATA_INPAGE_ERROR. *STOP : 0x0000007A (0xc02E6EFC, 0xc000000E, 0xB9BBFA13, 0x3023a860) *Poartcls.sys - Address B9BBFA13 base at B9Ba5000, DATESTAMP 40574E49" All help would be grateful thanks!.

05-12-2008, 04:25 AM	#2 (permalink)
eneles Moderator Hardware Team Join Date: Jan 2007 Location: Sweden/Denmark Posts: 21,209 OS: 98SE/XP SP3/Vista SP1/Ubuntu 8.04 My System	Re: Kernal Bluescreen. Welcome to TSF. Shouldn't it be Portcls.sys? If so, it's a problem with the sound driver. What motherboard do you have? If you don't know: Download the " TSFdemo1" file, unpack and run it. In "Tech Support Forum Hardware Reader" >> click "Copy to clipboard" >> paste the info in your post. Also: Attach a few mini dumps in zip format to your post. The dump files are located in \Windows\Minidump. If there are no minidumps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Advanced tab, and then click Settings under Startup and Recovery. 4. In the Write debugging information list, click Small memory dump (64k). How to post an attachment. __________________ Click the banner for links

05-12-2008, 09:11 AM	#3 (permalink)
dannyb86 Registered User Join Date: May 2008 Posts: 2 OS: XP	Re: Kernal Bluescreen. Yes thats correct sorry about the typo it's Portcls.sys. Here is my info you asked for : OpSys: Microsoft Windows XP Home Edition - Service Pack 3.0 Motherboard: 4CoreDual-VSTA (Version ) CPU: Intel(R) Pentium(R) 4 CPU 3.20GHz (Clock Speed 3214 ) RAM: 1279MB Video: RADEON X850 XT Video: RADEON X850 XT Secondary Sound: Realtek High Definition Audio Sound: Bluetooth AV/HS Audio Modem: Bluetooth Fax Modem Modem: Bluetooth DUN Modem Modem: Bluetooth LAP Modem Modem: Bluetooth LAP Modem #2 Network: VIA Compatable Fast Ethernet Adapter - Packet Scheduler Miniport Network: Infrared Port Drive: MAXTOR STM380211AS (Size ~75 GB) Drive: Apple iPod USB Device (Size ~1 GB) Optical Drive: ASUS DRW-1608P Optical Drive: IDE DVD-ROM 16X End of report Mini012108-01.zip Thanks for your help.

05-12-2008, 11:36 AM	#4 (permalink)
eneles Moderator Hardware Team Join Date: Jan 2007 Location: Sweden/Denmark Posts: 21,209 OS: 98SE/XP SP3/Vista SP1/Ubuntu 8.04 My System	Re: Kernal Bluescreen. Thanks. All minidumps point at a file named csrss.exe - and memory corruption. Csrss.exe is a system file and should be located in \Windows\system32 - nowhere else. If you find csrss.exe anywhere else it's, most likely, malware. Having said that - scan your computer for virus/spyware. Also - run chkdsk: Right click the drive in "My computer" >> Properties >> Tools >> Check now. Tick both options and click "Start": __________________ Click the banner for links