Trouble with my External hard drive and computer

mcguyver · 04-12-2008, 03:35 AM

I am not all that knowledgable about computers but have recently purchased a seagate external hard drive 250G. It has been great until the other day. i giot a message to say that the F:\ was not communicating with my computer. i have managed to have it communicate, however it has been intermitant. I have had the problem of O/I Connection but that has gone. The external hard drive is registering with my computer and all the data is on the external harddrive, however, if i click on any file it does not open up. If i click on a music file it opens to the music player but does not register the file i am wanting to listen to. what can i do and are there some settings on my computer to check , or is there a problem on the external hard drive? i hope you can help me.

mcguyver · 04-12-2008, 03:37 AM

a quick reply would be great, thanks

**Deleted090308** · 04-12-2008, 04:31 AM

Hi

Replace the USB/Firewire cable.
Try different ports on the computer.
Do not connect the drive via a hub.

mcguyver · 04-12-2008, 06:32 AM

i actually did replace the usb cable. i could replace it with another, however if this doesn't work , is there any other reason that the files in the external hard drive don't send the information even if i click on them in the external hard drive and that opens the music player on the computer?

**Deleted090308** · 04-12-2008, 09:22 AM

There's no sense in changing again if you're sure the cable is OK.
Look in Device manager - any yellow or red "marks"?
Try the drive/enclosure with another computer.

Try Windows USB troubleshooter - click this link in Internet Explorer: hcp://help/tshoot/tsusb.htm

04-12-2008, 03:35 AM	#1 (permalink)
mcguyver Registered User Join Date: Apr 2008 Posts: 3 OS: xp	Trouble with my External hard drive and computer I am not all that knowledgable about computers but have recently purchased a seagate external hard drive 250G. It has been great until the other day. i giot a message to say that the F:\ was not communicating with my computer. i have managed to have it communicate, however it has been intermitant. I have had the problem of O/I Connection but that has gone. The external hard drive is registering with my computer and all the data is on the external harddrive, however, if i click on any file it does not open up. If i click on a music file it opens to the music player but does not register the file i am wanting to listen to. what can i do and are there some settings on my computer to check , or is there a problem on the external hard drive? i hope you can help me.

04-12-2008, 03:37 AM	#2 (permalink)
mcguyver Registered User Join Date: Apr 2008 Posts: 3 OS: xp	Re: Trouble with my External hard drive and computer a quick reply would be great, thanks

04-12-2008, 04:31 AM	#3 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: Trouble with my External hard drive and computer Hi Replace the USB/Firewire cable. Try different ports on the computer. Do not connect the drive via a hub.

04-12-2008, 06:32 AM	#4 (permalink)
mcguyver Registered User Join Date: Apr 2008 Posts: 3 OS: xp	Re: Trouble with my External hard drive and computer i actually did replace the usb cable. i could replace it with another, however if this doesn't work , is there any other reason that the files in the external hard drive don't send the information even if i click on them in the external hard drive and that opens the music player on the computer?

04-12-2008, 09:22 AM	#5 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: Trouble with my External hard drive and computer There's no sense in changing again if you're sure the cable is OK. Look in Device manager - any yellow or red "marks"? Try the drive/enclosure with another computer. Try Windows USB troubleshooter - click this link in Internet Explorer: hcp://help/tshoot/tsusb.htm