Seagate 80 gb external..can I retrieve data on it after it has "died"

LizzyBeth41 · 11-12-2007, 10:18 AM

I have an 80 gb seagate external hard drive. s/n 5lr163zs p/n 9w286d-560. It says there is no serviceable parts. Last night it started making a nosie. So it won't work now. Is there some way I can retrieve the data I have on it. I have alot of files on it that I would REALLY hate to lose. thanks for any help.

**eneles** · 11-12-2007, 11:52 AM

Hi, welcome to TSF.

Is the drive completely dead? No lights, sounds etc?

What model name/number?

LizzyBeth41 · 11-12-2007, 12:07 PM

it has the lil green light on top...it is on when i turn it on. It's make a sound when i turn it on but not what i think it's supposed to make. nothing comes up on my computer when i turn it on...the lil thing that lets you no it's hooking in to the desk top....

Seagate, i have the serial # 5LR163ZZ, part # 9W286D-560, those are the only identfing info i see on it. there is something that says...ITE E106814, then in another area it has ST300003U2. that's all the info I could find on it. Nothing that says model #

Thanks

**eneles** · 11-12-2007, 12:16 PM

Is there another computer you can try the drive with?

Did you try another cable? Have you tried different USB ports on the computer?

Disconnect the drive from the power and the USB cable for 10-15 minutes - then connect it again.

LizzyBeth41 · 11-12-2007, 12:44 PM

I did try it on the other computer. Tried different cables. I disconnected the power...twice the first time it had been off for about 3 or 4 hours. Just down the 15 minutes again. It's getting ppower because it has the green light on but it's still just making a noise...kinda humming noise. When it first made a noise last night it kinda sounded like a disc driving opening and closing....don't know how to describe the stupid sound...haha

Thanks

**eneles** · 11-12-2007, 12:47 PM

Is it possible to open the enclosure, get the drive out and connect it inside the computer?

LizzyBeth41 · 11-12-2007, 12:53 PM

I don't see why I couldn't open it up...just have to find a screw driver.....it has 4 screws on the bottom. Once I open it...then what.

**eneles** · 11-12-2007, 12:57 PM

Look at the drive - there should be a model number (e.g. ST3400601U2-RK).

Post back with that number.

LizzyBeth41 · 11-12-2007, 01:42 PM

well i have to wait for my hubby to bring home the right screw driver....he's an enigne repairman but I don't have a single screw driver that will work. It'll be a couple hours before i can get back with you on the model #

there is this number on the outside...ST300003U2...if that helps.

**eneles** · 11-12-2007, 01:44 PM

I'm afraid not. I did a search for ST300003U2 - nothing.

LizzyBeth41 · 11-12-2007, 01:54 PM

ok..thanks. I've been searching too but have found nothing. I hate to lose all the files on there. I have the external to keep from losing files when my desk top crashed. didn't figure on it screwing up..ha

**eneles** · 11-12-2007, 02:00 PM

It may be possible to mount it inside the computer and save the files.
Before you do that some settings have to be changed.
That's why we need the model number. Or - a picture.

LizzyBeth41 · 11-12-2007, 02:32 PM

ok least try this...ST38020362-RK.....still don't have it open yet but i did find this #....it says site code RY whatever that is.

BTW...it kinda sounds like the motor is slipping in it.

**eneles** · 11-12-2007, 02:40 PM

No hits when searching ST38020362-RK. Keep the drive disconnected until you can get it opened.

LizzyBeth41 · 11-12-2007, 03:06 PM

ok got it open....here's the numbers i've found inside.

Barracuda 7200.9 80 Gbytes

S/N 5LR1632S

ST3802110A

P/N 98D011-302

Firmware: 3.AAD

Date Code: 06324

Site Code: WU

**eneles** · 11-12-2007, 03:21 PM

Thanks. It's an IDE drive. Have a look at the jumper at the back of the drive:

Before you install the drive inside the computer, make sure the jumper is removed (drive set to slave).

Then open the computer case with the computer disconnected from the wall socket.
Connect the drive to the middle contact on a free ribbon cable (the ones connected to hard drives and CD drives).

Also - connect it to a 4-pin power plug.

11-12-2007, 10:18 AM	#1 (permalink)
LizzyBeth41 Registered User Join Date: Nov 2007 Location: Midwest...US Posts: 14 OS: Windows xp	Seagate 80 gb external..can I retrieve data on it after it has "died" I have an 80 gb seagate external hard drive. s/n 5lr163zs p/n 9w286d-560. It says there is no serviceable parts. Last night it started making a nosie. So it won't work now. Is there some way I can retrieve the data I have on it. I have alot of files on it that I would REALLY hate to lose. thanks for any help. __________________ "Time Is Well Spent When Youthfullness Is Exchanged For Understanding"

11-12-2007, 11:52 AM	#2 (permalink)
eneles Moderator Hardware Team Join Date: Jan 2007 Location: Sweden/Denmark Posts: 18,661 OS: 98SE/XP SP3/Vista SP1/Ubuntu 8.04	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" Hi, welcome to TSF. Is the drive completely dead? No lights, sounds etc? What model name/number? __________________

11-12-2007, 12:07 PM	#3 (permalink)
LizzyBeth41 Registered User Join Date: Nov 2007 Location: Midwest...US Posts: 14 OS: Windows xp	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" it has the lil green light on top...it is on when i turn it on. It's make a sound when i turn it on but not what i think it's supposed to make. nothing comes up on my computer when i turn it on...the lil thing that lets you no it's hooking in to the desk top.... Seagate, i have the serial # 5LR163ZZ, part # 9W286D-560, those are the only identfing info i see on it. there is something that says...ITE E106814, then in another area it has ST300003U2. that's all the info I could find on it. Nothing that says model # Thanks __________________ "Time Is Well Spent When Youthfullness Is Exchanged For Understanding" Last edited by LizzyBeth41 : 11-12-2007 at 12:14 PM.

11-12-2007, 12:16 PM	#4 (permalink)
eneles Moderator Hardware Team Join Date: Jan 2007 Location: Sweden/Denmark Posts: 18,661 OS: 98SE/XP SP3/Vista SP1/Ubuntu 8.04	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" Is there another computer you can try the drive with? Did you try another cable? Have you tried different USB ports on the computer? Disconnect the drive from the power and the USB cable for 10-15 minutes - then connect it again. __________________

11-12-2007, 12:44 PM	#5 (permalink)
LizzyBeth41 Registered User Join Date: Nov 2007 Location: Midwest...US Posts: 14 OS: Windows xp	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" I did try it on the other computer. Tried different cables. I disconnected the power...twice the first time it had been off for about 3 or 4 hours. Just down the 15 minutes again. It's getting ppower because it has the green light on but it's still just making a noise...kinda humming noise. When it first made a noise last night it kinda sounded like a disc driving opening and closing....don't know how to describe the stupid sound...haha Thanks __________________ "Time Is Well Spent When Youthfullness Is Exchanged For Understanding"

11-12-2007, 12:47 PM	#6 (permalink)
eneles Moderator Hardware Team Join Date: Jan 2007 Location: Sweden/Denmark Posts: 18,661 OS: 98SE/XP SP3/Vista SP1/Ubuntu 8.04	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" Is it possible to open the enclosure, get the drive out and connect it inside the computer? __________________

11-12-2007, 12:53 PM	#7 (permalink)
LizzyBeth41 Registered User Join Date: Nov 2007 Location: Midwest...US Posts: 14 OS: Windows xp	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" I don't see why I couldn't open it up...just have to find a screw driver.....it has 4 screws on the bottom. Once I open it...then what. __________________ "Time Is Well Spent When Youthfullness Is Exchanged For Understanding"

11-12-2007, 12:57 PM	#8 (permalink)
eneles Moderator Hardware Team Join Date: Jan 2007 Location: Sweden/Denmark Posts: 18,661 OS: 98SE/XP SP3/Vista SP1/Ubuntu 8.04	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" Look at the drive - there should be a model number (e.g. ST3400601U2-RK). Post back with that number. __________________

11-12-2007, 01:42 PM	#9 (permalink)
LizzyBeth41 Registered User Join Date: Nov 2007 Location: Midwest...US Posts: 14 OS: Windows xp	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" well i have to wait for my hubby to bring home the right screw driver....he's an enigne repairman but I don't have a single screw driver that will work. It'll be a couple hours before i can get back with you on the model # there is this number on the outside...ST300003U2...if that helps. __________________ "Time Is Well Spent When Youthfullness Is Exchanged For Understanding"

11-12-2007, 01:44 PM	#10 (permalink)
eneles Moderator Hardware Team Join Date: Jan 2007 Location: Sweden/Denmark Posts: 18,661 OS: 98SE/XP SP3/Vista SP1/Ubuntu 8.04	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" I'm afraid not. I did a search for ST300003U2 - nothing. __________________

11-12-2007, 01:54 PM	#11 (permalink)
LizzyBeth41 Registered User Join Date: Nov 2007 Location: Midwest...US Posts: 14 OS: Windows xp	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" ok..thanks. I've been searching too but have found nothing. I hate to lose all the files on there. I have the external to keep from losing files when my desk top crashed. didn't figure on it screwing up..ha __________________ "Time Is Well Spent When Youthfullness Is Exchanged For Understanding"

11-12-2007, 02:00 PM	#12 (permalink)
eneles Moderator Hardware Team Join Date: Jan 2007 Location: Sweden/Denmark Posts: 18,661 OS: 98SE/XP SP3/Vista SP1/Ubuntu 8.04	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" It may be possible to mount it inside the computer and save the files. Before you do that some settings have to be changed. That's why we need the model number. Or - a picture. __________________

11-12-2007, 02:32 PM	#13 (permalink)
LizzyBeth41 Registered User Join Date: Nov 2007 Location: Midwest...US Posts: 14 OS: Windows xp	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" ok least try this...ST38020362-RK.....still don't have it open yet but i did find this #....it says site code RY whatever that is. BTW...it kinda sounds like the motor is slipping in it. __________________ "Time Is Well Spent When Youthfullness Is Exchanged For Understanding"

11-12-2007, 02:40 PM	#14 (permalink)
eneles Moderator Hardware Team Join Date: Jan 2007 Location: Sweden/Denmark Posts: 18,661 OS: 98SE/XP SP3/Vista SP1/Ubuntu 8.04	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" No hits when searching ST38020362-RK. Keep the drive disconnected until you can get it opened. __________________

11-12-2007, 03:06 PM	#15 (permalink)
LizzyBeth41 Registered User Join Date: Nov 2007 Location: Midwest...US Posts: 14 OS: Windows xp	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" ok got it open....here's the numbers i've found inside. Barracuda 7200.9 80 Gbytes S/N 5LR1632S ST3802110A P/N 98D011-302 Firmware: 3.AAD Date Code: 06324 Site Code: WU __________________ "Time Is Well Spent When Youthfullness Is Exchanged For Understanding"

11-12-2007, 03:21 PM	#16 (permalink)
eneles Moderator Hardware Team Join Date: Jan 2007 Location: Sweden/Denmark Posts: 18,661 OS: 98SE/XP SP3/Vista SP1/Ubuntu 8.04	Re: Seagate 80 gb external..can I retrieve data on it after it has "died" Thanks. It's an IDE drive. Have a look at the jumper at the back of the drive: Before you install the drive inside the computer, make sure the jumper is removed (drive set to slave). Then open the computer case with the computer disconnected from the wall socket. Connect the drive to the middle contact on a free ribbon cable (the ones connected to hard drives and CD drives). Also - connect it to a 4-pin power plug. __________________