[resolved]Hard Drives not detected when connecting new SATA Drive

Autorita · 05-23-2007, 09:17 PM

Hello! New to the forum but it's been three days of searching and I've found no help with my situation...anything will be greatly appreciated!

The problem is that I recently purchased a Seagate 500GB Serial ATA HDD to be added to my system along with my current 80 GB WD Serial ATA HDD.

I have an ASUS K8V SE Deluxe Socket 754 Motherboard that has 2 SATA ports. On the motherboard it says SATA1 where the WD drive is connected and works great and SATA2 where I'm plugging the new drive in. I want to run them serperately keeping the WD as the boot drive and the new 500GB drive as just storage. I don't want the 80 GB drive mirrored onto the 500GB.

What happens is that when I power down my system and connect the new Seagate drive on the SATA2 port, the computer cannot detect either drive. Neither one shows up in the BIOS and I cannot access the RAID window that ASUS says to try to get into by hitting Tab at post. But, when I then disconnect the new drive, the system goes back to running fine.

Any suggestions or solutions? Thanks a ton! Looking forward to being an active member in the forums.

~Chris

**manic** · 05-24-2007, 04:44 AM

My guess is thats its a raid issue. Go into bios prior to adding the drive
and check settings. Make sure raid is turned off, and that you are running
your sata drives in a ide enviornment.

dai · 05-24-2007, 09:02 AM

have you put a jumper on the back of the new drive for it to run at sata 1[150]

Autorita · 05-24-2007, 09:17 AM

Hm..I was just inspecting again the BIOS problem and took some screen shots of what it's telling me. But I'll wait to post that if I need to do the jumper config.

I have not changed it down to 150 from 300 but I heard something about possibly needing to do that. I just never tried it since it seems to be missing both drives when I have them both connected rather than just the one.

Also, I have no jumpers to use on the prongs. Any ideas of what I can use as jumpers? Also, I couldn't find information on how to set the jumpers on the drive so that it does drop down to 150...any tips?

Autorita · 05-24-2007, 09:27 AM

Just wanted to edit what I said a bit ago. I searched the Seagate website for jumprer information on lowering the speed and found THIS manual for the harddrive.

My only problem is to find a jumper since one was not included with the HDD. Can these just be purchased at a Radioshack or do I have to order them?

dai · 05-24-2007, 09:30 AM

you will see a label on top of the drive with a map of the jumpers
your local computer store or a friend will have a jumper cap

Autorita · 05-24-2007, 10:09 AM

Alright, I managed to find a jumper cap on an older HDD that fit.

I placed it on the 2 prongs that supposedly brings it down to 150 and it still gives me the error screens I have here. I even tried using the jumper the other two prongs thinking that the manual image wasn't too clear. Also, there are no jumper diagrams on top of the HDD itself.

Here is what the computer does when I have the new drive connected to the SATA2 port:

First the BIOS settings before connecting the new drive:

I believe those settings are correct since I'm not using the Promise controller but the VIA controller.

Here is the window as I try to boot with the new drive connected. If I go to BIOS during this, neither drive is recognised.

Notice that "BIOS does not be installed" isn't a proper sentence

dai · 05-24-2007, 10:28 AM

the only thing that i can find in the manual is
advanced
onboard devices config
onchip sata to enabled [for via]

Autorita · 05-24-2007, 10:40 AM

Yeah, I believe that's what I have set since I'm running my current drive off the VIA port.

Maybe it's cause it's a Seagate drive or something? Starting to think I may have to return it and order another drive instead?

Someone said that it may be due to my power supply not being able to produce enough power to power both drives at the same time...does that make any sense? Here are the specs on my power supply:

My processor on the ASUS board is an AMD 3000+ 2Ghz...hm...

**manic** · 05-24-2007, 02:13 PM

What is the sata boot rom all about? Kind of suspicious to me. Your
power may be a problem if your running a medium to high end video card.
300watts, not alot of power. I dont think thats the immediate problem,
could be wrong. I would disable the sata boot rom and see what happens.

dai · 05-24-2007, 02:50 PM

i am suprised you ever booted with that psu you only have 13a output on the 12v line
put your specs into here
http://www.extreme.outervision.com/p...ulatorlite.jsp
result based on a quality psu and add 30% to the end result and that's the min. you need

Autorita · 05-24-2007, 03:15 PM

I tried disabling the SATA Bootrom setting and it stopped detecting my boot drive even with the Seagate drive disconnected. So I'm pretty sure I need that enabled.

I tried setting my Bios back to factory default settings and connecting the new drive and still is saying that the hardware is not initiating and no hard drives are detected.

Calling Seagate, they told me that it's probably something with my Bios or I'll have to go buy a SATA 300 PCI Controller Card or something. Is that the way to go? I'm hoping that I don't have to buy a new Power Supply, but if I ever want to upgrade my graphics I may have to it sounds like. I'm just running an ATI Radeon 9600 card, so nothing too crazy atm.

I also tried connecting the boot drive to my Promise controller Pri_SATA port to see what would happen, it would recognise my WD drive, start to boot and then restart the computer when the Windows loading window popped up. Don't think that's the controller to use....but maybe if I connect the Seagate to that controller it will work? Is it possible to have 2 seperate SATA controllers working at the same time? the VIA and Promise?

**manic** · 05-24-2007, 03:34 PM

not recommended. Low power can cause alot of problems, and that may
very well be the issue. But I do believe that there is a bios setting that
needs to be adjusted. Before you get all rapped up in this I would address
the power supply issue. With that video card and sata drives, I would
do what dai suggested and use the power calculater,,,

dai · 05-24-2007, 03:35 PM

try it load the driver and see

Autorita · 05-24-2007, 04:06 PM

I checked out that power calculator and one on ASUS's website. Yours was very detailed and I really don't know how to answer all the spec questions. I will focus more on it tonight when I have a bit more time to sit down with it.

I did go a bit crazy and flashed the most recent BIOS I could find for the motherboard as well as installed any drivers that may be updates for the VIA Raid controller I am using.

I actually managed to make it to the windows loading screen where it freezes and then restarts the computer itself. When it restarts I am able to "Tab into user window" where you would normally setup a RAID set but it gives me this screen:

Still not detecting the new drive, but when I then disconnect the new drive it boots up windows fine.

I will check out that power calculator like you said, but I just can't figure out why it won't even just recognise that there's a drive attached. When I went into the BIOS with both drives attached, neither drive is recognised anywhere.

Autorita · 05-24-2007, 04:31 PM

Ah, Just found out this small tidbit of information about Seagate drives. Any input on this?

"For those of you in the dark about this, Seagate are shipping the 7200.9 series drives with Spread Spectrum Clocking (SSC) active, and current Apple hardware is unable to recognise the drive in this state. Seagate recommend two different paths to resolve the issue: exchange the drive for a 7200.8 series or use the SSCset.EXE utility to toggle the SSC setting."

I'm not using a mac, but the person who showed me this said it's been affecting some PCs as well. Might have to exchange it for a 7200.8?

**manic** · 05-24-2007, 04:31 PM

You should never flash bios when the machine is acting funky.
It seems your board survived. lol, The bios is trying to configure a raid
array if you will look at the top of the pic you posted, it states raid.
You are not in a raid array but bios seems to think you are trying to config.
If power is lacking it could be a issue. But regardless of that you must
get it to run as a ide config...

Autorita · 05-25-2007, 09:22 AM

Oh Man!!

Well, I guess my board is a trooper?

If that is the case, the Promise controller actually is the only one that I can choose between RAID and a type of IDE Config. Maybe I need to disable the SATA Bootrom setting in the BIOS and set the Promise controller to work as the IDE config? Then put the WD Drive on the PRI_SATA and the new drive on the SEC_SATA Promise Controller?

Course, when I just connected the WD Drive to the PRI_SATA Promise controller by itself before it didn't boot properly at all. Hm.

dai · 05-25-2007, 09:28 AM

change the drive for the other model

Autorita · 05-25-2007, 12:43 PM

I ran the power wattage test thing and received a score of 271W.

I included the second drive once it's in there as well as another PCI SATA Card that I may try putting in there.

At this score you're reccomending that I purchase a power supply that is 271 + 30% of that load. So something like a 350-400W Power supply at least?

Are there any power supplies you'd recommend that aren't too spendy that will give me some space to work with?

Thanks for all the help here I'm appreciating it all!

05-23-2007, 09:17 PM	#1 (permalink)
Autorita Registered User Join Date: May 2007 Location: New York Posts: 22 OS: XP	[resolved]Hard Drives not detected when connecting new SATA Drive Hello! New to the forum but it's been three days of searching and I've found no help with my situation...anything will be greatly appreciated! The problem is that I recently purchased a Seagate 500GB Serial ATA HDD to be added to my system along with my current 80 GB WD Serial ATA HDD. I have an ASUS K8V SE Deluxe Socket 754 Motherboard that has 2 SATA ports. On the motherboard it says SATA1 where the WD drive is connected and works great and SATA2 where I'm plugging the new drive in. I want to run them serperately keeping the WD as the boot drive and the new 500GB drive as just storage. I don't want the 80 GB drive mirrored onto the 500GB. What happens is that when I power down my system and connect the new Seagate drive on the SATA2 port, the computer cannot detect either drive. Neither one shows up in the BIOS and I cannot access the RAID window that ASUS says to try to get into by hitting Tab at post. But, when I then disconnect the new drive, the system goes back to running fine. Any suggestions or solutions? Thanks a ton! Looking forward to being an active member in the forums. ~Chris

05-24-2007, 04:44 AM	#2 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,246 OS: xp	Re: Hard Drives not detected when connecting new SATA Drive My guess is thats its a raid issue. Go into bios prior to adding the drive and check settings. Make sure raid is turned off, and that you are running your sata drives in a ide enviornment. __________________

05-24-2007, 09:02 AM	#3 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,670 OS: win 7 32x 64x rtm	Re: Hard Drives not detected when connecting new SATA Drive have you put a jumper on the back of the new drive for it to run at sata 1[150] __________________

05-24-2007, 09:17 AM	#4 (permalink)
Autorita Registered User Join Date: May 2007 Location: New York Posts: 22 OS: XP	Re: Hard Drives not detected when connecting new SATA Drive Hm..I was just inspecting again the BIOS problem and took some screen shots of what it's telling me. But I'll wait to post that if I need to do the jumper config. I have not changed it down to 150 from 300 but I heard something about possibly needing to do that. I just never tried it since it seems to be missing both drives when I have them both connected rather than just the one. Also, I have no jumpers to use on the prongs. Any ideas of what I can use as jumpers? Also, I couldn't find information on how to set the jumpers on the drive so that it does drop down to 150...any tips?

05-24-2007, 09:27 AM	#5 (permalink)
Autorita Registered User Join Date: May 2007 Location: New York Posts: 22 OS: XP	Re: Hard Drives not detected when connecting new SATA Drive Just wanted to edit what I said a bit ago. I searched the Seagate website for jumprer information on lowering the speed and found THIS manual for the harddrive. My only problem is to find a jumper since one was not included with the HDD. Can these just be purchased at a Radioshack or do I have to order them?

05-24-2007, 09:30 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,670 OS: win 7 32x 64x rtm	Re: Hard Drives not detected when connecting new SATA Drive you will see a label on top of the drive with a map of the jumpers your local computer store or a friend will have a jumper cap __________________

05-24-2007, 10:09 AM	#7 (permalink)
Autorita Registered User Join Date: May 2007 Location: New York Posts: 22 OS: XP	Re: Hard Drives not detected when connecting new SATA Drive Alright, I managed to find a jumper cap on an older HDD that fit. I placed it on the 2 prongs that supposedly brings it down to 150 and it still gives me the error screens I have here. I even tried using the jumper the other two prongs thinking that the manual image wasn't too clear. Also, there are no jumper diagrams on top of the HDD itself. Here is what the computer does when I have the new drive connected to the SATA2 port: First the BIOS settings before connecting the new drive: I believe those settings are correct since I'm not using the Promise controller but the VIA controller. Here is the window as I try to boot with the new drive connected. If I go to BIOS during this, neither drive is recognised. Notice that "BIOS does not be installed" isn't a proper sentence

05-24-2007, 10:28 AM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,670 OS: win 7 32x 64x rtm	Re: Hard Drives not detected when connecting new SATA Drive the only thing that i can find in the manual is advanced onboard devices config onchip sata to enabled [for via] __________________

05-24-2007, 10:40 AM	#9 (permalink)
Autorita Registered User Join Date: May 2007 Location: New York Posts: 22 OS: XP	Re: Hard Drives not detected when connecting new SATA Drive Yeah, I believe that's what I have set since I'm running my current drive off the VIA port. Maybe it's cause it's a Seagate drive or something? Starting to think I may have to return it and order another drive instead? Someone said that it may be due to my power supply not being able to produce enough power to power both drives at the same time...does that make any sense? Here are the specs on my power supply: My processor on the ASUS board is an AMD 3000+ 2Ghz...hm...

05-24-2007, 02:13 PM	#10 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,246 OS: xp	Re: Hard Drives not detected when connecting new SATA Drive What is the sata boot rom all about? Kind of suspicious to me. Your power may be a problem if your running a medium to high end video card. 300watts, not alot of power. I dont think thats the immediate problem, could be wrong. I would disable the sata boot rom and see what happens. __________________

05-24-2007, 02:50 PM	#11 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,670 OS: win 7 32x 64x rtm	Re: Hard Drives not detected when connecting new SATA Drive i am suprised you ever booted with that psu you only have 13a output on the 12v line put your specs into here http://www.extreme.outervision.com/p...ulatorlite.jsp result based on a quality psu and add 30% to the end result and that's the min. you need __________________

05-24-2007, 03:15 PM	#12 (permalink)
Autorita Registered User Join Date: May 2007 Location: New York Posts: 22 OS: XP	Re: Hard Drives not detected when connecting new SATA Drive I tried disabling the SATA Bootrom setting and it stopped detecting my boot drive even with the Seagate drive disconnected. So I'm pretty sure I need that enabled. I tried setting my Bios back to factory default settings and connecting the new drive and still is saying that the hardware is not initiating and no hard drives are detected. Calling Seagate, they told me that it's probably something with my Bios or I'll have to go buy a SATA 300 PCI Controller Card or something. Is that the way to go? I'm hoping that I don't have to buy a new Power Supply, but if I ever want to upgrade my graphics I may have to it sounds like. I'm just running an ATI Radeon 9600 card, so nothing too crazy atm. I also tried connecting the boot drive to my Promise controller Pri_SATA port to see what would happen, it would recognise my WD drive, start to boot and then restart the computer when the Windows loading window popped up. Don't think that's the controller to use....but maybe if I connect the Seagate to that controller it will work? Is it possible to have 2 seperate SATA controllers working at the same time? the VIA and Promise?

05-24-2007, 03:34 PM	#13 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,246 OS: xp	Re: Hard Drives not detected when connecting new SATA Drive not recommended. Low power can cause alot of problems, and that may very well be the issue. But I do believe that there is a bios setting that needs to be adjusted. Before you get all rapped up in this I would address the power supply issue. With that video card and sata drives, I would do what dai suggested and use the power calculater,,, __________________

05-24-2007, 03:35 PM	#14 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,670 OS: win 7 32x 64x rtm	Re: Hard Drives not detected when connecting new SATA Drive try it load the driver and see __________________

05-24-2007, 04:06 PM	#15 (permalink)
Autorita Registered User Join Date: May 2007 Location: New York Posts: 22 OS: XP	Re: Hard Drives not detected when connecting new SATA Drive I checked out that power calculator and one on ASUS's website. Yours was very detailed and I really don't know how to answer all the spec questions. I will focus more on it tonight when I have a bit more time to sit down with it. I did go a bit crazy and flashed the most recent BIOS I could find for the motherboard as well as installed any drivers that may be updates for the VIA Raid controller I am using. I actually managed to make it to the windows loading screen where it freezes and then restarts the computer itself. When it restarts I am able to "Tab into user window" where you would normally setup a RAID set but it gives me this screen: Still not detecting the new drive, but when I then disconnect the new drive it boots up windows fine. I will check out that power calculator like you said, but I just can't figure out why it won't even just recognise that there's a drive attached. When I went into the BIOS with both drives attached, neither drive is recognised anywhere.

05-24-2007, 04:31 PM	#16 (permalink)
Autorita Registered User Join Date: May 2007 Location: New York Posts: 22 OS: XP	Re: Hard Drives not detected when connecting new SATA Drive Ah, Just found out this small tidbit of information about Seagate drives. Any input on this? "For those of you in the dark about this, Seagate are shipping the 7200.9 series drives with Spread Spectrum Clocking (SSC) active, and current Apple hardware is unable to recognise the drive in this state. Seagate recommend two different paths to resolve the issue: exchange the drive for a 7200.8 series or use the SSCset.EXE utility to toggle the SSC setting." I'm not using a mac, but the person who showed me this said it's been affecting some PCs as well. Might have to exchange it for a 7200.8?

05-24-2007, 04:31 PM	#17 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,246 OS: xp	Re: Hard Drives not detected when connecting new SATA Drive You should never flash bios when the machine is acting funky. It seems your board survived. lol, The bios is trying to configure a raid array if you will look at the top of the pic you posted, it states raid. You are not in a raid array but bios seems to think you are trying to config. If power is lacking it could be a issue. But regardless of that you must get it to run as a ide config... __________________

05-25-2007, 09:22 AM	#18 (permalink)
Autorita Registered User Join Date: May 2007 Location: New York Posts: 22 OS: XP	Re: Hard Drives not detected when connecting new SATA Drive Oh Man!! Well, I guess my board is a trooper? If that is the case, the Promise controller actually is the only one that I can choose between RAID and a type of IDE Config. Maybe I need to disable the SATA Bootrom setting in the BIOS and set the Promise controller to work as the IDE config? Then put the WD Drive on the PRI_SATA and the new drive on the SEC_SATA Promise Controller? Course, when I just connected the WD Drive to the PRI_SATA Promise controller by itself before it didn't boot properly at all. Hm.

05-25-2007, 09:28 AM	#19 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,670 OS: win 7 32x 64x rtm	Re: Hard Drives not detected when connecting new SATA Drive change the drive for the other model __________________

05-25-2007, 12:43 PM	#20 (permalink)
Autorita Registered User Join Date: May 2007 Location: New York Posts: 22 OS: XP	Re: Hard Drives not detected when connecting new SATA Drive I ran the power wattage test thing and received a score of 271W. I included the second drive once it's in there as well as another PCI SATA Card that I may try putting in there. At this score you're reccomending that I purchase a power supply that is 271 + 30% of that load. So something like a 350-400W Power supply at least? Are there any power supplies you'd recommend that aren't too spendy that will give me some space to work with? Thanks for all the help here I'm appreciating it all!