DVD Writer Problem

Footballdude32 · 04-09-2007, 11:32 PM

I'm kind of new to this forum so i'm not quite sure where i should put this post. If its in the wrong support catagory, let me know and i'll move it.

-Anyway, I have an HP Media Center PC 864.

-I inserted a new DVD burner into my computer about a year ago. Its an LG Internal 16x Super Multi DVD/CD Rewriter GSA-4166B.

-About 5 months ago i had to do a system restore for various reasons. Right after i had my system up and running again, the LG Drive acknowledged everything (including DVD's).

-Recently the LG Drive acknowleges if i put in software or music CD's, but does not acknowledge if i place any DVD in (Burned DVD, Blank DVD, or DVD movie). I even go to my computer, and click on the icon for the drive and it shows nothing. I just updated to the latest Driver, and I have not added any new hardware. Any suggestions would be greatly appreciated!

**Rashiki** · 04-10-2007, 12:57 AM

Sounds like the drive lens is dirty. You could insert a cleaning disk with the little brushes on it to get any particulate matter (dust) that's rested on the lens. Just don't go ape and run it every week, the brushes will eventually jostle the lens out of it's magnetically supported hovering position. If you're feeling savvy enough, you could pop open the drive and use a high content alcohol on a q-tip to remove the dust, but you can't go ape here either. Too much pressure will ruin the drive, and over time the alcohol will remove the film layer on the lens.

Best bet is to use a cleansing CD and see what happens. It won't ruin it on the first try.

**justpassingby** · 04-10-2007, 10:04 AM

You could also try a clean reinstall of your dvd writer.

Start in safe mode. Try to read a DVD and check that the problem is still there. Go to control pannel => system => hardware => device manager. Select your dvd burner under CD/DVD devices, right-click and uninstall. Reboot in safe mode and it should detect your dvd burner. When asked for the installation disk, insert the CD or enter the path to the updated drivers.

See if it can now read DVD's in safe mode.

04-09-2007, 11:32 PM	#1 (permalink)
Footballdude32 Registered User Join Date: Jan 2007 Posts: 2 OS: WinXP	DVD Writer Problem I'm kind of new to this forum so i'm not quite sure where i should put this post. If its in the wrong support catagory, let me know and i'll move it. -Anyway, I have an HP Media Center PC 864. -I inserted a new DVD burner into my computer about a year ago. Its an LG Internal 16x Super Multi DVD/CD Rewriter GSA-4166B. -About 5 months ago i had to do a system restore for various reasons. Right after i had my system up and running again, the LG Drive acknowledged everything (including DVD's). -Recently the LG Drive acknowleges if i put in software or music CD's, but does not acknowledge if i place any DVD in (Burned DVD, Blank DVD, or DVD movie). I even go to my computer, and click on the icon for the drive and it shows nothing. I just updated to the latest Driver, and I have not added any new hardware. Any suggestions would be greatly appreciated!

04-10-2007, 12:57 AM	#2 (permalink)
Rashiki Mentor Hardware Team Join Date: Sep 2005 Posts: 878 OS: Win XP Pro SP2	Re: DVD Writer Problem Sounds like the drive lens is dirty. You could insert a cleaning disk with the little brushes on it to get any particulate matter (dust) that's rested on the lens. Just don't go ape and run it every week, the brushes will eventually jostle the lens out of it's magnetically supported hovering position. If you're feeling savvy enough, you could pop open the drive and use a high content alcohol on a q-tip to remove the dust, but you can't go ape here either. Too much pressure will ruin the drive, and over time the alcohol will remove the film layer on the lens. Best bet is to use a cleansing CD and see what happens. It won't ruin it on the first try. __________________ ASUS P5WD2 Premium v0709 \| Intel Prescott 3.2ghz \| 2gb Corsair XMS DDR2-800 PC2-6400 \| Sparkle Power 550w PSU \| ATI All-In-Wonder X600 Pro \| Sound Blaster Audigy 4 \| CoolerMaster Aluminum Case \| WD Raptor 76gb 10K RPM SATA HDD \|ASUS CD/DVD RW Combo Drive \| Mitsumi 7-in-1 Floppy Combo Drive \| Coolermaster Copper Heatsink

04-10-2007, 10:04 AM	#3 (permalink)
justpassingby Moderator, Microsoft Support Join Date: Mar 2007 Location: Belgium Posts: 6,124 OS: XP Home SP3 / Ubuntu My System	Re: DVD Writer Problem You could also try a clean reinstall of your dvd writer. Start in safe mode. Try to read a DVD and check that the problem is still there. Go to control pannel => system => hardware => device manager. Select your dvd burner under CD/DVD devices, right-click and uninstall. Reboot in safe mode and it should detect your dvd burner. When asked for the installation disk, insert the CD or enter the path to the updated drivers. See if it can now read DVD's in safe mode.