External Hard Drive not Recognized

Alamo · 04-09-2007, 04:41 PM

Hi
First post on a new problem. I am running a brand new computer XP pro with a 320Gig HD and Intel dual core processor.

I used to have an aging 40Gig computer that gave up the ghost two weeks. Attached to the old computer was an external hard drive a Maxtor 80gig model 3100. It worked fine and still will work perfectly well on my wife's laptop. However on mine I am getting a code 10 error-yellow exclamation mark on the usb port. I tried it on all five of the ports with the same result.

I know from the beginning research I have done so far that it has happened to others as well but there seems to be no definitive answer that I can find for resolving this problem.

Any ideas?

Thanks

**blackduck30** · 04-09-2007, 04:51 PM

Hello and welcome to TSF,

From memory A code 10 in the device manager is driver related, so the only thing i can think of is to right click and select properties and choose update driver

Alamo · 04-10-2007, 12:45 AM

Thanks for that

The problem is that the drive didn't come with drivers and so it won't update. The fact that it works on another machine suggests a conflict on mine but I can't think what it could be. I read somewhere it could be an IRQ problem but I really have no idea if that is plausible.

Again thanks

**justpassingby** · 04-10-2007, 10:56 AM

Do you have sp2 installed on the computer where the external usb drive doesn't work ? (Start => run => winver to learn about your windows version)

Alamo · 04-10-2007, 05:59 PM

Yes I am running SP2 -fully updated with USB2 ports.

04-09-2007, 04:41 PM	#1 (permalink)
Alamo Registered User Join Date: Apr 2007 Posts: 4 OS: XP Pro	External Hard Drive not Recognized Hi First post on a new problem. I am running a brand new computer XP pro with a 320Gig HD and Intel dual core processor. I used to have an aging 40Gig computer that gave up the ghost two weeks. Attached to the old computer was an external hard drive a Maxtor 80gig model 3100. It worked fine and still will work perfectly well on my wife's laptop. However on mine I am getting a code 10 error-yellow exclamation mark on the usb port. I tried it on all five of the ports with the same result. I know from the beginning research I have done so far that it has happened to others as well but there seems to be no definitive answer that I can find for resolving this problem. Any ideas? Thanks

04-09-2007, 04:51 PM	#2 (permalink)
blackduck30 TSF Enthusiast Join Date: Sep 2004 Location: Wollongong/Australia Posts: 4,230 OS: XP pro SP3/Vista Ultimate My System	Re: External Hard Drive not Recognized Hello and welcome to TSF, From memory A code 10 in the device manager is driver related, so the only thing i can think of is to right click and select properties and choose update driver __________________ Blackduck30 Time is like money and milk, It's always running out Any Donations Help Keep TSF Free For All

04-10-2007, 12:45 AM	#3 (permalink)
Alamo Registered User Join Date: Apr 2007 Posts: 4 OS: XP Pro	Re: External Hard Drive not Recognized Thanks for that The problem is that the drive didn't come with drivers and so it won't update. The fact that it works on another machine suggests a conflict on mine but I can't think what it could be. I read somewhere it could be an IRQ problem but I really have no idea if that is plausible. Again thanks

04-10-2007, 10:56 AM	#4 (permalink)
justpassingby Moderator, Microsoft Support Join Date: Mar 2007 Location: Belgium Posts: 6,219 OS: XP Home SP3 / Ubuntu My System	Re: External Hard Drive not Recognized Do you have sp2 installed on the computer where the external usb drive doesn't work ? (Start => run => winver to learn about your windows version) Last edited by justpassingby; 04-10-2007 at 10:57 AM.

04-10-2007, 05:59 PM	#5 (permalink)
Alamo Registered User Join Date: Apr 2007 Posts: 4 OS: XP Pro	Re: External Hard Drive not Recognized Yes I am running SP2 -fully updated with USB2 ports.